T20260810.0002 — Centrale werkt niet. Complete

Status: Complete
Priority: L1- Incident hoog
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: 7x8
Issue type: –
Source: Telefoon

Klant: Geveke Werktuigbouw BV (1014BA51)
Contact: Carmen Bishesar
Contract: Geveke Werktuigbouw BV (1014BA51) - 7x8 (HW+SW)
Asset (CI): –
Toegewezen aan: André Kik

Aangemaakt: 2026-08-10 08:40
Due date: 2026-08-11 16:40
Resolved: 2026-08-10 09:12
Completed: 2026-08-10 09:11
Laatste activiteit: 2026-08-10 09:12

Beschrijving

Centrale stond op nachtstand, maar op dagstand zetten heeft geen effect.

Verloop

2026-08-10 08:41 Systeemnotities Systeem

Workflow Rule "[TPS-Ticket] Level 1 Incident Teams Notificatie" fired.

When a ticket is: Created And the following conditions are met: Priority in list "L1- Incident hoog" Then execute the following actions: Send notification e-mail ([TPS-Tickets] L1 Notification Teams) to Teams email notifier (2bd0cb44.tsv-groep.nl@emea.teams.ms) Initiated by André Kik
2026-08-10 08:41 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (lsp@geveke.com); Ticket Contact (Carmen.Bishesar@geveke.com) Initiated by André Kik
2026-08-10 08:41 Systeemnotities Systeem

Workflow Rule "[TPS-Incident] L0/L1 aangemaakt melding naar AM" fired.

When a ticket is: Created And the following conditions are met: Priority in list "L0- Incident kritiek or L1- Incident hoog" Then execute the following actions: Send notification e-mail ([TPS-incident] Melding naar AM) to egunther@tsv-groep.nl; Account Manager (jwaldram@tsv-groep.nl) Post to selected Microsoft Teams Channels Initiated by André Kik
2026-08-10 08:57 Time-entries Zain Jawad Kazem 0.17 uur

Ik heb dit getest. Ik kom bij de nacht tekst uit als ik bel naar hun hoofdnummer. Ik heb een bericht gestuurd naar Marc(TSV) om dit te controleren.
2026-08-10 09:03 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (lsp@geveke.com); Ticket Contact (Carmen.Bishesar@geveke.com) Initiated by Zain Jawad Kazem
2026-08-10 09:09 Time-entries André Kik 0.17 uur

Door klant zelf opgelost.
2026-08-10 09:10 Notities André Kik

Carmen gesproken.

Carmen gesproken. Heeft time beheer opnieuw opgestart nu werkt alles weer.
2026-08-10 09:10 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by André Kik
2026-08-10 09:10 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (lsp@geveke.com); Ticket Contact (Carmen.Bishesar@geveke.com) Initiated by André Kik
2026-08-10 09:11 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (lsp@geveke.com); Ticket Contact (Carmen.Bishesar@geveke.com) Initiated by André Kik
2026-08-10 09:11 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "changeInfoField1": "",
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  "companyID": 292,
  "companyLocationID": 119,
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  "completedDate": "2026-08-10T09:11:34.713Z",
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  "createdByContactID": null,
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  "creatorType": 1,
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  "description": "Centrale stond op nachtstand, maar op dagstand zetten heeft geen effect.",
  "dueDateTime": "2026-08-11T16:40:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682888,
  "firstResponseDateTime": "2026-08-10T08:57:00.000Z",
  "firstResponseDueDateTime": "2026-08-10T16:40:55.160Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43523,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-08-10T09:12:03.990Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-08-10T09:11:53.543Z",
  "lastCustomerVisibleActivityDateTime": "2026-08-10T09:11:34.713Z",
  "lastTrackedModificationDateTime": "2026-08-10T09:11:34.747Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 1,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-08-10T09:12:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-08-10T09:12:00.000Z",
  "resolvedDueDateTime": "2026-08-11T16:40:55.160Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260810.0002",
  "ticketType": 2,
  "title": "Centrale werkt niet.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Door klant zelf opgelost."
    },
    {
      "name": "Gepland in Outlook",
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    },
    {
      "name": "Klant prio",
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    },
    {
      "name": "Mobiel Nummer",
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    },
    {
      "name": "OB-Status",
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    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
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    }
  ]
}