Autotask Toolkit

v 2.21.0 PROD

T20260807.0001 — 30 day notification: Apple Push Notification Service certificate expiration Complete

Status
Complete
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request
Queue
TPS - Tickets
SLA
7x8
Issue type
–
Source
Telefoon
Klant
TSV-GROEP BV (1032LB8)
Contact
Andre Kik
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
–
Toegewezen aan
Marc Blankestijn
Aangemaakt
2026-08-07 07:14
Due date
2026-08-20 10:44
Resolved
2026-08-19 07:57
Completed
2026-08-19 08:08
Laatste activiteit
2026-08-19 08:08

Beschrijving

Van: Apple <appleid@id.apple.com> Datum: 06-08-2026, 22:08 Onderwerp: 30 day notification: Apple Push Notification Service certificate expiration Dear Tsv Support, The following Apple Push Notification Service certificate, created for AppleID support@tsv-groep.nl will expire on Sep 05, 2026 . Revoking or allowing this certificate to expire will require existing devices to be re-enrolled with a new push certificate. Mobile Device Management - Microsoft Corporation Please contact your vendor to generate a new request (a signed CSR), then visit https://identity.apple.com/pushcert to renew your Apple Push Notification Service certificate. Thank You, Apple Push Notification Service TM and copyright © 2026 Apple Inc. 1 Infinite Loop, MS 96-DM, Cupertino, CA 95014. All Rights Reserved / Keep Informed / Privacy Policy / Apple ID

Verloop

  1. 2026-08-07 14:35 Time-entries Marc Blankestijn 0.17 uur

    Ingepland voor opvolging (stond al in mijn eigen agenda zonder deze notificatie)

  2. 2026-08-19 07:35 Time-entries Marc Blankestijn 0.50 uur

    Certificaat vernieuwd en in Autotask gezet voor monitoring. Ook gelijk een Knowledge Base artikel aangemaakt voor referentie wat er moet gebeuren bij vernieuwing.

Volledige record uit Autotask 
{
  "apiVendorID": null,
  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": 29682886,
  "completedDate": "2026-08-19T08:08:28.413Z",
  "configurationItemID": null,
  "contactID": 30683916,
  "contractID": 29683887,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-08-07T07:14:46.090Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Van:\n Apple <appleid@id.apple.com>\n\nDatum:\n 06-08-2026, 22:08\n\nOnderwerp:\n 30 day notification: Apple Push Notification Service certificate expiration\n\nDear Tsv Support,\n\nThe following Apple Push Notification Service certificate, created for AppleID   \nsupport@tsv-groep.nl\n \nwill expire on Sep 05, 2026\n. Revoking or allowing this certificate to expire will require existing devices to be re-enrolled with a new push certificate.\nMobile Device Management -  Microsoft Corporation\n\t\t\t\t\t\t \nPlease contact your vendor to generate a new request (a signed CSR), then visit \nhttps://identity.apple.com/pushcert\n to renew your Apple Push Notification Service certificate.\n\nThank You,\nApple Push Notification Service\n\nTM and copyright © 2026 Apple Inc. 1 Infinite Loop, MS 96-DM, Cupertino, CA 95014.\n\nAll Rights Reserved\n\n\t\t\t\t\t\t / \nKeep Informed\n\n\t\t\t\t\t\t / \nPrivacy Policy\n\n\t\t\t\t\t\t / \nApple ID",
  "dueDateTime": "2026-08-20T10:44:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-08-07T14:37:01.080Z",
  "firstResponseDueDateTime": "2026-08-13T13:14:46.090Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 43493,
  "impersonatorCreatorResourceID": 29682934,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-08-19T08:08:57.090Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-08-19T08:08:45.427Z",
  "lastCustomerVisibleActivityDateTime": "2026-08-19T07:57:35.757Z",
  "lastTrackedModificationDateTime": "2026-08-19T08:08:28.460Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": "2026-08-19T07:57:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-08-19T07:57:00.000Z",
  "resolvedDueDateTime": "2026-08-20T10:44:46.090Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260807.0001",
  "ticketType": 4,
  "title": "30 day notification: Apple Push Notification Service certificate expiration",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Certificaat vernieuwd."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}