T20260806.0002 — Tekst naar spraak Hartgerink Complete

Status: Complete
Priority: L6- Request
Category: TSV Requests
Type: Service Request

Queue: TPS - Tickets
SLA: 7x8
Issue type: –
Source: Telefoon

Klant: TSV-GROEP BV (1032LB8)
Contact: Jessica Veraar
Contract: TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-08-06 08:54
Due date: 2026-09-02 07:24
Resolved: 2026-08-06 09:09
Completed: 2026-08-06 09:10
Laatste activiteit: 2026-08-06 09:10

Beschrijving

Bij Hartgerink & Klomp is er "tekst naar spraak" verkocht Nu factureren wij dit maandelijks door aan de klant, maar ik zie geen inkoop (meer) hiervoor vanuit Array voorbijkomen Kan jij in laten loggen of de klant dit nog gebruikt en of deze dienst nog actief is via Array?

Verloop

2026-08-06 08:55 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (jveraar@tsv-groep.nl) Initiated by André Kik
2026-08-06 08:55 Systeemnotities Systeem

Workflow Rule "Request worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Requests" Then execute the following actions: Set Work Type To "Request (0%)" Initiated by André Kik
2026-08-06 08:57 Time-entries Marc Blankestijn 0.33 uur

In de Array portal was deze niet bekend. Tijdens het intiele project is deze dus niet meegenomen en maar wél op de factuur terecht gekomen. TTS account nu wel aangemaakt om dit compleet te hebben.
2026-08-06 09:10 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (jveraar@tsv-groep.nl) Initiated by Marc Blankestijn
2026-08-06 09:10 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "ticketCategory": 105,
  "ticketNumber": "T20260806.0002",
  "ticketType": 1,
  "title": "Tekst naar spraak Hartgerink",
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      "name": "Factuur omschrijving",
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