T20260805.0001 — Maxhub Pivot Complete

Status: Complete
Priority: Interne request
Category: Pre-sales (vraag voor support)
Type: Service Request

Queue: Pre-sales requests (intern)
SLA: Pre-sales intern
Issue type: Pre-sales Video
Source: –

Klant: TSV-GROEP BV (1032LB8)
Contact: –
Contract: TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-08-05 09:13
Due date: 2026-08-11 07:13
Resolved: 2026-08-18 12:10
Completed: 2026-09-04 14:47
Laatste activiteit: 2026-09-04 14:47

Beschrijving

Jessica heeft het net even kort hier met David en Marc over het "PIVOT" verhaal gehad - Marc weet hier het eea van schijnt. Bij deze het presales ticket zodat hij mij als het goed is hierover kan informeren en kunnen wij er later SLA technisch wel even naar kijken.

Verloop

2026-08-05 09:13 Systeemnotities Systeem

Workflow Rule "[TSV-Presales] Video - set SLA en email naar presales team" fired.

When a ticket is: Created And the following conditions are met: Ticket Category equal to "Pre-sales (vraag voor support)" Issue equal to "Pre-sales Video" Then execute the following actions: Set Service Level Agreement As "Pre-sales intern" Send notification e-mail ([TPS-Presales] nieuwe aanvraag ontvangen email) to dhammel@tsv-groep.nl; mblankestijn@tsv-groep.nl Initiated by Erik Gunther
2026-08-13 12:39 Notities André Kik

Iom Jess ingepland
2026-08-13 12:39 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by André Kik
2026-08-13 12:39 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (egunther@tsv-groep.nl, flunstroo@tsv-groep.nl, mblankestijn@tsv-groep.nl) Initiated by André Kik
2026-08-13 12:39 Systeemnotities Systeem

Workflow Rule "[MARC-TEAMS] note added - Teams Notificatie" fired.

When a ticket is: Note Added And the following conditions are met: Status not equal to "Complete" Primary Resource equal to "Blankestijn, Marc" Then execute the following actions: Post to selected Microsoft Teams Channels Initiated by André Kik
2026-08-18 10:30 Time-entries Marc Blankestijn 1.67 uur

Jess heeft de uitleg en toelichtingen gekregen. Deze weet nu hoe het process in elkaar zit en hoe ze dit in autotask kan gaan zetten.
2026-09-04 14:48 Systeemnotities Systeem

Workflow Rule "[TSV-Presales] complete - email naar secondary resource(s)" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category equal to "Pre-sales (vraag voor support)" Status changed to "Complete" Queue equal to "Pre-sales requests (intern)" Then execute the following actions: Send notification e-mail ([TPS-Presales] aanvraag afgerond email) to Account Manager (flunstroo@tsv-groep.nl); Assigned Resources (egunther@tsv-groep.nl, flunstroo@tsv-groep.nl, mblankestijn@tsv-groep.nl) Initiated by Marc Blankestijn

Volledige record uit Autotask

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  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683526,
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  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
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  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": 29682886,
  "completedDate": "2026-09-04T14:47:45.300Z",
  "configurationItemID": null,
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  "createDate": "2026-08-05T09:13:39.670Z",
  "createdByContactID": null,
  "creatorResourceID": 29682927,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Jessica heeft het net even kort hier met David en Marc over het \"PIVOT\" verhaal gehad - Marc weet hier het eea van schijnt. \nBij deze het presales ticket zodat hij mij als het goed is hierover kan informeren en kunnen wij er later SLA technisch wel even naar kijken.",
  "dueDateTime": "2026-08-11T07:13:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-08-13T12:39:27.857Z",
  "firstResponseDueDateTime": "2026-08-07T08:13:39.670Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 43471,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": 33,
  "lastActivityDate": "2026-09-04T14:47:45.380Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682886,
  "lastCustomerNotificationDateTime": null,
  "lastCustomerVisibleActivityDateTime": "2026-08-21T12:05:35.100Z",
  "lastTrackedModificationDateTime": "2026-09-04T14:47:45.380Z",
  "monitorID": null,
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  "resolution": "",
  "resolutionPlanDateTime": "2026-08-18T12:10:00.000Z",
  "resolutionPlanDueDateTime": "2026-08-10T07:43:39.670Z",
  "resolvedDateTime": "2026-08-18T12:10:00.000Z",
  "resolvedDueDateTime": "2026-08-11T07:13:39.670Z",
  "rmaStatus": null,
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  "serviceLevelAgreementID": 14,
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  "source": null,
  "status": 5,
  "subIssueType": 316,
  "ticketCategory": 109,
  "ticketNumber": "T20260805.0001",
  "ticketType": 1,
  "title": "Maxhub Pivot",
  "userDefinedFields": []
}