Autotask Toolkit

v 2.21.0 PROD

T20260804.0006 — Request for voicemail access / configuration – Reception phone Complete

Status
Complete
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident
Queue
TPS - Tickets
SLA
7x4
Issue type
–
Source
Telefoon
Klant
Welkin & Meraki Brussels EU the artist BVBA (12106)
Contact
Jérémy Cotthem
Contract
Welkin & Meraki Brussels EU the artist BVBA (12106) - 7x4 (STRIP)
Asset (CI)
–
Toegewezen aan
Zain Jawad Kazem
Aangemaakt
2026-08-04 10:33
Due date
2026-08-11 10:03
Resolved
2026-08-10 08:40
Completed
2026-08-10 08:40
Laatste activiteit
2026-08-11 08:46

Beschrijving

Van: Jérémy Van Cotthem <jeremy.vancotthem@industriousoffice.com> Datum: 04-08-2026, 12:28 Onderwerp: Request for voicemail access / configuration – Reception phone Dear Support Team, I am contacting you on behalf of Industrious : (located at Avenue des Arts 6, 1210 Saint-Josse-ten-Noode). Our reception phone system needs to be configured with a voicemail that provides a response for incoming calls according to our standards (screenshot attached). We would like to know how to set this up and could use your assistance. Here are the details of our phone: * Centre phone number: +32 (0)2 899 83 70 * Phone model: Avaya J179 (Anatel) * MAC address: C81FEAA695B5 * System Management: Connecsy I noticed that there is an envelope icon on the phone interface, but I am not sure if this is the correct voicemail function to use, as the phone is asking me for an access code that I do not have. Could you please guide us through the configuration process or provide the necessary credentials/information to activate and set up the voicemail? Thank you for your support. Best regards, Jérémy Jérémy Van Cotthem (he/him) Senior Member Experience Associate  Industrious Brussels EU District Avenue des Arts 6, 1210 Saint-Josse-Ten-Noode, Belgium +32 (0)2 899 83 70 Linkedin   |  Instagram

Verloop

  1. 2026-08-04 10:38 Notities André Kik

    Jérémy Van Cotthem toegevoegd als contact.

    Jérémy Van Cotthem toegevoegd als contact.

  2. 2026-08-04 11:16 Time-entries Zain Jawad Kazem 0.17 uur

    Morgen kijken hoe en wat.

  3. 2026-08-05 08:42 Time-entries Zain Jawad Kazem 1.17 uur

    VM is geactiveerd op de groep. Ik ga informatie sturen naar de klant.

  4. 2026-08-05 10:03 Notities Zain Jawad Kazem

    Service Desk Notification

    jeremy.vancotthem@industriousoffice.com Hi I have set up the voicemail and activated it for the main group (60001). The voicemail will work after 45 seconds when calling and no one answers the calls. If this time too short or too long, please let us know. You have to make two things from your side. First check if there is a greeting recorded for the group. To check this out, you must login the Voicemail box of the group. To login VM of the group (or any VM box if activated): - Dial *17 - When prompted for the voicemail box type in 60001. - Then you need to enter the password, this is 80335100. - The system will guide you through, please select the greeting option and see if there is a greeting already recorded, if not record new one. - This greeting will be heard when the callers will get the voicemail (after 45 seconds from the call and noone answered). Whenever someone will leave a message, youll see the envelope is getting red on both stations 20041 and 20042). Please try this and see if this will work. If you have any questions, then let me know.

  5. 2026-08-05 10:27 Notities André Kik

    Re: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone -

    Van: Jérémy Van Cotthem <jeremy.vancotthem@industriousoffice.com> Datum: 05-08-2026, 12:04 Onderwerp: Re: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone - Dear Sender, Thank you for your email. Please note that I will be out of the office on the afternoon of August 5. I will review your message and respond as soon as possible upon my return on August 6. Thank you for your patience and understanding. Best regards, Jérémy  Jérémy Van Cotthem (he/him) Senior Member Experience Associate  Industrious Brussels EU District Avenue des Arts 6, 1210 Saint-Josse-Ten-Noode, Belgium +32 (0)2 899 83 70 -- Jérémy Van Cotthem (he/him) Senior Member Experience Associate  Industrious Brussels EU District Avenue des Arts 6, 1210 Saint-Josse-Ten-Noode, Belgium +32 (0)2 899 83 70 Linkedin   |  Instagram

  6. 2026-08-06 13:28 Notities André Kik

    RE: [#1025600] - T20260803.0001 - Ticket voor Bumicom -> Supervisors zien niet alle gesprekken van eigen agenten bij gebruik van Skill Filter Groups/ Ayvens (Leaseplan)

    Van: Jérémy Van Cotthem <jeremy.vancotthem@industriousoffice.com> Datum: 06-08-2026, 13:35 Onderwerp: Re: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone - Jérémy Van Cotthem (he/him) Senior Member Experience Associate Brussels EU District - Avenue des arts 6, 1210 Saint-Josse-ten-Noode, Belgium ?? The Workplace Where You Belong   |  LinkedIn   Hi, I followed all the steps provided, but I am still experiencing an issue with the voicemail greeting. When I access the voicemail box of the group (60001) and reach the greeting option, pressing 0 to listen to the current greeting gives me an “invalid option” message. I then tried to set up a new greeting by pressing 1. I recorded the new greeting, pressed # when I finished, and the system confirmed that the message was successfully recorded. However, when I call the centre to test it, the voicemail still plays the previous greeting , which seems to be linked to the old centre. Could you please help me understand what I might be missing or check if there is another setting that needs to be updated? Thank you very much for your help. Best regards, Jérémy On Wed, Aug 5, 2026 at 12:04?PM TSV Professional Services < support@mijntps.nl > wrote: Beste klant, Zain Jawad Kazem  heeft de volgende opmerking aan een ticket toegevoegd: Hi I have set up the voicemail and activated it for the main group (60001). The voicemail will work after 45 seconds when calling and no one answers the calls. If this time too short or too long, please let us know. You have to make two things from your side. First check if there is a greeting recorded for the group. To check this out, you must login the Voicemail box of the group. To login VM of the group (or any VM box if activated): - Dial *17 - When prompted for the voicemail box type in 60001. - Then you need to enter the password, this is 80335100. - The system will guide you through, please select the greeting option and see if there is a greeting already recorded, if not record new one. - This greeting will be heard when the callers will get the voicemail (after 45 seconds from the call and noone answered). Whenever someone will leave a message, youll see the envelope is getting red on both stations 20041 and 20042). Please try this and see if this will work. If you have any questions, then let me know. Om snel te reageren vindt u de ticket in onze e-portal:  https://TSV-GROEP.ITClientPortal.com/ClientPortal/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketId=43466 Voor vragen kunt u contact opnemen met onze support afdeling. TPS. Professional Services T.: 020 - 4 303 260 E: support@mijntps.nl Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid .

  7. 2026-08-07 08:12 Notities Zain Jawad Kazem

    Re: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone -

    Hi Zain, Thank you for testing and confirming that Greeting 2 has been recorded. However, I think the issue might be that Greeting 2 is not being used as the default voicemail greeting. When I call ou Extern (jeremy.vancotthem@industriousoffice.com <mailto:jeremy.vancotthem@industriousoffice.com> ) Graymail <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL3N1cHBvcnRAbWlqbnRwcy5ubC9mZDA5ZjFmOWZiMWZkOTE5MGExY2Y1MjFlNTYxYjFjMy8xNzg2MDg5MjYzLjg0NDQ5ODQ=&label=safe&quick=1&graymail_sender=1#key=5972cebff2791aaf6ba316e38c6fc7a9> Spam <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL3N1cHBvcnRAbWlqbnRwcy5ubC9mZDA5ZjFmOWZiMWZkOTE5MGExY2Y1MjFlNTYxYjFjMy8xNzg2MDg5MjYzLjg0NDQ5ODQ=&label=spam&quick=1&block_sender=1#key=5972cebff2791aaf6ba316e38c6fc7a9> Phishing <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL3N1cHBvcnRAbWlqbnRwcy5ubC9mZDA5ZjFmOWZiMWZkOTE5MGExY2Y1MjFlNTYxYjFjMy8xNzg2MDg5MjYzLjg0NDQ5ODQ=&label=phish&quick=1&block_sender=1#key=5972cebff2791aaf6ba316e38c6fc7a9> Meer... <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL3N1cHBvcnRAbWlqbnRwcy5ubC9mZDA5ZjFmOWZiMWZkOTE5MGExY2Y1MjFlNTYxYjFjMy8xNzg2MDg5MjYzLjg0NDQ5ODQ=#key=5972cebff2791aaf6ba316e38c6fc7a9> Hi Zain, Thank you for testing and confirming that Greeting 2 has been recorded. However, I think the issue might be that Greeting 2 is not being used as the default voicemail greeting. When I call our main number, +32 (0)2 899 83 70, the greeting that plays is still the one from our previous centre. Could you please try calling the number yourself? It seems that the system is still linked to the old greeting, and I'm not sure how to replace it with the new one I just recorded. Thank you in advance for your help! Best regards, Jérémy <https://link.eu.inky.net/link?domain=www.industriousoffice.com&t=h.eJxtzkEOgyAQheGrGNYFpFUrXfUqijMVq0AY1DRN717Zu5y8L_nny9Y4s0fBxpQCPaTc911YN6yUovUreURrQBi_SHYp2DvTBGZ01nQzD9EjEFnvjoMgbocl3vONJ9r4K3oIktYQfEzPxU7uSAg3SxxKjQo19goHrXTZKYP1VUHdqF6Zm1T3tilbfW1uoq2qSrdVjkOOTxBh-Yitc8anNMLyPP02-yH78_X3BzrSU-I.MEUCIEx3mk0hZsIXacVpvRjkM2-x7-wljuEXJ-uhb2pgp4rdAiEAodiUgwyB0LCty_KuL69sY3ameN1i3c0fpxBdlVqkClw> Jérémy Van Cotthem (he/him) Senior Member Experience Associate Brussels EU District - Avenue des arts 6, 1210 Saint-Josse-ten-Noode, Belgium ?? The Workplace Where You Belong <https://link.eu.inky.net/link?domain=youtu.be&t=h.eJxtjrFuwyAURX8lYi5gEsc1mTKk6tglS7PZ-BHj2DzEA0tp1X-v2TNe3aN77i_LcWanHRtTCnSS8ok5ZdGDvE76--d2vXx-fbC3HXsUKIEZvTPdzENEC0QO_RYI4uoMEO_5yhOt_B4RgqQcAsZ0Xtzkt3HhZ2mHSltlte2VHbTSVaeMPe4VHBvVK3OQ6r1tqlbvm4No67rWbV3kUOQTRFieYu28wZRGWM7OD5lSdJgJrd0eCINL4YfCv27__gEhf1B_.MEUCIQCKNXptH6ru7PcyaD20f9CGwBzCTe_xlwlGZIf2Ho_wMwIgU1iEYkmikGZEDoHfybdtPU_E_3Hd0UolTiSdPnGkvcA> | LinkedIn <https://link.eu.inky.net/link?domain=www.inc.com&t=h.eJxtj8sOwiAURH_FsBYo9mHpyl9p6b0WbYFwaRtj_HfLzoXLyZzkzLzZGmfWndiUUqBOyn3fhXVGGL_IED3aGaR140opWr8SO5_YM_MJzOSs6WeeKSCy3h2BIG7WAPGBbzzRxu_RQ5C0huBjui324Q6PcLPEsdCoUOOgcNRKF70yWF8U1I0alCmlurZN0epLU4q2qirdVlkOWf6ACMtLbL0zPqUJltvPRI94LMgHMj9m_n_7-QIPx1XQ.MEQCIGM8Uh1HqGU3P9W8yhZM6dAhwSfwiRjqTGbrXNCHitJmAiAscQL64sSlpvBEji9TzKS37fk6PaPBwzlGlJOXySRzZg> On Thu, Aug 6, 2026 at 3:17 PM TPS Support <support@mijntps.nl <mailto:support@mijntps.nl> > wrote: Hi I have tested the greeting-2 active and it seems that it was recorded. Have you tested when calling to the number and not answering to see if the VM will work? Br Zain Van: Jérémy Van Cotthem <jeremy.vancotthem@industriousoffice.com <mailto:jeremy.vancotthem@industriousoffice.com> > Verzonden: donderdag 6 augustus 2026 13:36 Aan: TPS Support <support@mijntps.nl <mailto:support@mijntps.nl> > Onderwerp: Re: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone - <https://link.eu.inky.net/link?domain=www.industriousoffice.com&t=h.eJxtzkEOgyAQheGrGNYFpFUrXfUqijMVq0AY1DRN717Zu5y8L_nny9Y4s0fBxpQCPaTc911YN6yUovUreURrQBi_SHYp2DvTBGZ01nQzD9EjEFnvjoMgbocl3vONJ9r4K3oIktYQfEzPxU7uSAg3SxxKjQo19goHrXTZKYP1VUHdqF6Zm1T3tilbfW1uoq2qSrdVjkOOTxBh-Yitc8anNMLyPP02-yH78_X3BzrSU-I.MEUCIEx3mk0hZsIXacVpvRjkM2-x7-wljuEXJ-uhb2pgp4rdAiEAodiUgwyB0LCty_KuL69sY3ameN1i3c0fpxBdlVqkClw> Jérémy Van Cotthem (he/him) Senior Member Experience Associate Brussels EU District - Avenue des arts 6, 1210 Saint-Josse-ten-Noode, Belgium ?? The Workplace Where You Belong <https://link.eu.inky.net/link?domain=youtu.be&t=h.eJxtjrFuwyAURX8lYi5gEsc1mTKk6tglS7PZ-BHj2DzEA0tp1X-v2TNe3aN77i_LcWanHRtTCnSS8ok5ZdGDvE76--d2vXx-fbC3HXsUKIEZvTPdzENEC0QO_RYI4uoMEO_5yhOt_B4RgqQcAsZ0Xtzkt3HhZ2mHSltlte2VHbTSVaeMPe4VHBvVK3OQ6r1tqlbvm4No67rWbV3kUOQTRFieYu28wZRGWM7OD5lSdJgJrd0eCINL4YfCv27__gEhf1B_.MEUCIQCKNXptH6ru7PcyaD20f9CGwBzCTe_xlwlGZIf2Ho_wMwIgU1iEYkmikGZEDoHfybdtPU_E_3Hd0UolTiSdPnGkvcA> | LinkedIn <https://link.eu.inky.net/link?domain=www.inc.com&t=h.eJxtj8sOwiAURH_FsBYo9mHpyl9p6b0WbYFwaRtj_HfLzoXLyZzkzLzZGmfWndiUUqBOyn3fhXVGGL_IED3aGaR140opWr8SO5_YM_MJzOSs6WeeKSCy3h2BIG7WAPGBbzzRxu_RQ5C0huBjui324Q6PcLPEsdCoUOOgcNRKF70yWF8U1I0alCmlurZN0epLU4q2qirdVlkOWf6ACMtLbL0zPqUJltvPRI94LMgHMj9m_n_7-QIPx1XQ.MEQCIGM8Uh1HqGU3P9W8yhZM6dAhwSfwiRjqTGbrXNCHitJmAiAscQL64sSlpvBEji9TzKS37fk6PaPBwzlGlJOXySRzZg> Hi, I followed all the steps provided, but I am still experiencing an issue with the voicemail greeting. When I access the voicemail box of the group (60001) and reach the greeting option, pressing 0 to listen to the current greeting gives me an “invalid option” message. I then tried to set up a new greeting by pressing 1. I recorded the new greeting, pressed # when I finished, and the system confirmed that the message was successfully recorded. However, when I call the centre to test it, the voicemail still plays the previous greeting , which seems to be linked to the old centre. Could you please help me understand what I might be missing or check if there is another setting that needs to be updated? Thank you very much for your help. Best regards, Jérémy On Wed, Aug 5, 2026 at 12:04 PM TSV Professional Services <support@mijntps.nl <mailto:support@mijntps.nl> > wrote: Beste klant, Zain Jawad Kazem heeft de volgende opmerking aan een ticket toegevoegd: Hi I have set up the voicemail and activated it for the main group (60001). The voicemail will work after 45 seconds when calling and no one answers the calls. If this time too short or too long, please let us know. You have to make two things from your side. First check if there is a greeting recorded for the group. To check this out, you must login the Voicemail box of the group. To login VM of the group (or any VM box if activated): - Dial *17 - When prompted for the voicemail box type in 60001. - Then you need to enter the password, this is 80335100. - The system will guide you through, please select the greeting option and see if there is a greeting already recorded, if not record new one. - This greeting will be heard when the callers will get the voicemail (after 45 seconds from the call and noone answered). Whenever someone will leave a message, youll see the envelope is getting red on both stations 20041 and 20042). Please try this and see if this will work. If you have any questions, then let me know. Om snel te reageren vindt u de ticket in onze e-portal: https://TSV-GROEP.ITClientPortal.com/ClientPortal/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketId=43466 <https://link.eu.inky.net/link?domain=TSV-GROEP.ITClientPortal.com&t=h.eJxtj7tqwzAYhV8leOhUW1bsuFYgNOCGkimhNdll6VetRDck2aSUvnstunToeC7wnfOVTV5l21U2xujCFqH-_ZK_vp0O5-LYd0qCiWfrI1UFsxr9NdDhDmyK0FmtqeEFDe7-3FkOu5MD00t2g_gCkUr18CuOfFdXddNkj6vslpAR2Ggkoyp33goIQVqziAB-lgxCPuRzHsOcf3gLDoXJuQW81_JqlqmFUUjwkggsiBiw4ASTkmImNmsMmwYPmFUIP7VN2ZJ1UxVtXdekrRMcEvwKHvRnMVPDbIwj6L00fArRSzsFK8SyIF1OfZ76_6ffP8CzbJQ.MEUCIQChPRXnbEwnwBXRBZGHkbso_jCRovvbUtRzvAuRZ96xdwIgALKYV5gJ_o6wfrDePzNfct4T7gJSKc7-QK9HyWHvDJA> Voor vragen kunt u contact opnemen met onze support afdeling. TPS. Professional Services T.: 020 - 4 303 260 E: support@mijntps.nl <mailto:support@mijntps.nl> Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid <https://link.eu.inky.net/link?domain=www.tsv-groep.nl&t=h.eJxtjsFugzAQRH8l8rm2cUIozim_AstucQpeyzZGKOq_F1966nE0T_PmLba4iMdFzDmH9NB633eVU5FfkTEov-gQXRngkIEXB4f4uIjvymeE2TsYFhkiE6bk2J8hYSwOMMlRFvm3o9MWAsf8XN3Ln566S1NjyZCl0dBkjW0GA3S_Grx3ZjRw0-az75reXrub6tu2tX1b5VjlL4y4HqoMHjjnGden89OWcnS8JSY6HyjgtfJT5f9vf34B82FVqg.MEUCIEA_NthvA-v0gXW0idyrHL6wUBsib0HoB_6jMD6SGKcMAiEAofomHAZbd-ljAWzLrHS_ZTKmC6KVwIKYgLCpkvODgi0> . Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid <https://link.eu.inky.net/link?domain=www.tsv-groep.nl&t=h.eJxtjsFugzAQRH8l8rm2cUIozim_AstucQpeyzZGKOq_F1966nE0T_PmLba4iMdFzDmH9NB633eVU5FfkTEov-gQXRngkIEXB4f4uIjvymeE2TsYFhkiE6bk2J8hYSwOMMlRFvm3o9MWAsf8XN3Ln566S1NjyZCl0dBkjW0GA3S_Grx3ZjRw0-az75reXrub6tu2tX1b5VjlL4y4HqoMHjjnGden89OWcnS8JSY6HyjgtfJT5f9vf34B82FVqg.MEUCIEA_NthvA-v0gXW0idyrHL6wUBsib0HoB_6jMD6SGKcMAiEAofomHAZbd-ljAWzLrHS_ZTKmC6KVwIKYgLCpkvODgi0> . This email and any attachments are intended solely for the recipient(s). If you have received this email in error, please notify the sender and delete it immediately. It is not permitted to copy, distribute, or otherwise use this email. For more information on how we handle your data, please refer to our privacy statement <https://link.eu.inky.net/link?domain=www.tsv-groep.nl&t=h.eJxtjsFugzAQRH8l8rm2cUIozim_AstucQpeyzZGKOq_F1966nE0T_PmLba4iMdFzDmH9NB633eVU5FfkTEov-gQXRngkIEXB4f4uIjvymeE2TsYFhkiE6bk2J8hYSwOMMlRFvm3o9MWAsf8XN3Ln566S1NjyZCl0dBkjW0GA3S_Grx3ZjRw0-az75reXrub6tu2tX1b5VjlL4y4HqoMHjjnGden89OWcnS8JSY6HyjgtfJT5f9vf34B82FVqg.MEUCIEA_NthvA-v0gXW0idyrHL6wUBsib0HoB_6jMD6SGKcMAiEAofomHAZbd-ljAWzLrHS_ZTKmC6KVwIKYgLCpkvODgi0> . Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid <https://link.eu.inky.net/link?domain=www.tsv-groep.nl&t=h.eJxtjsFugzAQRH8l8rm2cUIozim_AstucQpeyzZGKOq_F1966nE0T_PmLba4iMdFzDmH9NB633eVU5FfkTEov-gQXRngkIEXB4f4uIjvymeE2TsYFhkiE6bk2J8hYSwOMMlRFvm3o9MWAsf8XN3Ln566S1NjyZCl0dBkjW0GA3S_Grx3ZjRw0-az75reXrub6tu2tX1b5VjlL4y4HqoMHjjnGden89OWcnS8JSY6HyjgtfJT5f9vf34B82FVqg.MEUCIEA_NthvA-v0gXW0idyrHL6wUBsib0HoB_6jMD6SGKcMAiEAofomHAZbd-ljAWzLrHS_ZTKmC6KVwIKYgLCpkvODgi0> . This email and any attachments are intended solely for the recipient(s). If you have received this email in error, please notify the sender and delete it immediately. It is not permitted to copy, distribute, or otherwise use this email. 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  8. 2026-08-07 08:13 Notities Zain Jawad Kazem

    RE: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone -

    Hi Please find attached the wav file that will be played when someone calls the office outside working hours. In case this need to be changed, then I need the newer audio file. You can send this in an Intern (support@mijntps.nl <mailto:support@mijntps.nl> ) Veilig <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL3N1cHBvcnRAbWlqbnRwcy5ubC8yMjQyNTczZmNhZTY4YjU5ZGEzZTkxNGU3NGRhZjgxZi8xNzg2MDkwMzQwLjY3NjYwNjc=&label=safe&quick=1#key=6fe106447b8a3387f973bb782ee6f326> Spam <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL3N1cHBvcnRAbWlqbnRwcy5ubC8yMjQyNTczZmNhZTY4YjU5ZGEzZTkxNGU3NGRhZjgxZi8xNzg2MDkwMzQwLjY3NjYwNjc=&label=spam&quick=1#key=6fe106447b8a3387f973bb782ee6f326> Phishing <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL3N1cHBvcnRAbWlqbnRwcy5ubC8yMjQyNTczZmNhZTY4YjU5ZGEzZTkxNGU3NGRhZjgxZi8xNzg2MDkwMzQwLjY3NjYwNjc=&label=phish&quick=1#key=6fe106447b8a3387f973bb782ee6f326> Meer... <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL3N1cHBvcnRAbWlqbnRwcy5ubC8yMjQyNTczZmNhZTY4YjU5ZGEzZTkxNGU3NGRhZjgxZi8xNzg2MDkwMzQwLjY3NjYwNjc=#key=6fe106447b8a3387f973bb782ee6f326> Hi Please find attached the wav file that will be played when someone calls the office outside working hours. In case this need to be changed, then I need the newer audio file. You can send this in any format (mp3 for example). Br Zain Van: Jérémy Van Cotthem <jeremy.vancotthem@industriousoffice.com <mailto:jeremy.vancotthem@industriousoffice.com> > Verzonden: vrijdag 7 augustus 2026 09:54 Aan: TPS Support <support@mijntps.nl <mailto:support@mijntps.nl> >; Dominik Petrovic <dominik.petrovic@industriousoffice.com <mailto:dominik.petrovic@industriousoffice.com> > Onderwerp: Re: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone - Hi Zain, Thank you for testing and confirming that Greeting 2 has been recorded. However, I think the issue might be that Greeting 2 is not being used as the default voicemail greeting. When I call our main number, +32 (0)2 899 83 70, the greeting that plays is still the one from our previous centre. Could you please try calling the number yourself? It seems that the system is still linked to the old greeting, and I'm not sure how to replace it with the new one I just recorded. Thank you in advance for your help! Best regards, Jérémy <https://link.eu.inky.net/link?domain=www.industriousoffice.com&t=h.eJxljUsSgyAQRK9isQ7iF9RVroIwRBIFikFdpHL3yDKVZXe_6vcme1zJVJAlpYATY-d5ltbpHVO0fkdvjFVQKr8xcivIK6MJ1OKskisN0RtAtN5dASEeF4t0pgdNeNBH9BAY7iH4mO6bfbpLUbqVNU3X9KI1SgIf5n7UsoWx7kB0WpqhNqwWA6_Gqu2qkgvOKy6yHLL8_y5POk-_lb2q-vMFeDpINg.MEUCIQDRz1VFzUFzOTNK0gxQJr_k36dN0EmDxBAIlhjb3OkJtAIgLMuKlNop21PATXVzlqyHeuEPQjl_y0q6doHnUWMkVMQ> Jérémy Van Cotthem (he/him) Senior Member Experience Associate Brussels EU District - Avenue des arts 6, 1210 Saint-Josse-ten-Noode, Belgium ?? The Workplace Where You Belong <https://link.eu.inky.net/link?domain=youtu.be&t=h.eJxljb0OgjAYRV-FdLaU35YyOWgcXVh0K-VDikibtpCo8d2lo3G899yc-0aLnVAdocF742pCnnrxS9wCaUZ-eV2bw-l8RLsI3cPIgxxmJcWEjdU9OKf0vAUHdlUSHG7xir1b8c1qMMQtxmjr9w81zps8nieSZUVWsryXAmjVlrwTOfC0AFZ0oq_SnqSsoglP8iKJKaM0oSycQzj_1wXUBfRbqa1KP1-wL0TT.MEYCIQCfRTs82SSuPOJI--c58FYVstSBc_r4UmizV3BL9rXM6AIhAJix3cEfEbuJLCHVlOKaPNvIkeqtGc9EzWOUMt9k_5Fn> | LinkedIn <https://link.eu.inky.net/link?domain=www.inc.com&t=h.eJxljUsSgyAQRK9isQ4ifkBd5SqKY5xEgWJQF6ncPbJMZdndr_q92R5W1mdsidFTL8R5njlakxu3CR_cjCsItNNOMaDbid0y9kp8BLNYNMPKEwVE6OwVCMKBBoiP_OCRDv4IDryg3XsX4n3Dp708uV1FWdZlo6vZDKDasemmoYJO1qDraZhbOQupW1V0RVUXudJKFUonOST5_12apjT9VnhV8vMFHt9KJA.MEYCIQCjwp88yxfTbafDisComqjsIwSe_IO7FxJJaHTcabDgfAIhAL_GVU2vTe7wsHsievLfBTSe9s8SzBbR5hUOkOy0R1qm> On Thu, Aug 6, 2026 at 3:17 PM TPS Support <support@mijntps.nl <mailto:support@mijntps.nl> > wrote: Hi I have tested the greeting-2 active and it seems that it was recorded. Have you tested when calling to the number and not answering to see if the VM will work? Br Zain Van: Jérémy Van Cotthem <jeremy.vancotthem@industriousoffice.com <mailto:jeremy.vancotthem@industriousoffice.com> > Verzonden: donderdag 6 augustus 2026 13:36 Aan: TPS Support <support@mijntps.nl <mailto:support@mijntps.nl> > Onderwerp: Re: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone - <https://link.eu.inky.net/link?domain=www.industriousoffice.com&t=h.eJxljUsSgyAQRK9isQ7iF9RVroIwRBIFikFdpHL3yDKVZXe_6vcme1zJVJAlpYATY-d5ltbpHVO0fkdvjFVQKr8xcivIK6MJ1OKskisN0RtAtN5dASEeF4t0pgdNeNBH9BAY7iH4mO6bfbpLUbqVNU3X9KI1SgIf5n7UsoWx7kB0WpqhNqwWA6_Gqu2qkgvOKy6yHLL8_y5POk-_lb2q-vMFeDpINg.MEUCIQDRz1VFzUFzOTNK0gxQJr_k36dN0EmDxBAIlhjb3OkJtAIgLMuKlNop21PATXVzlqyHeuEPQjl_y0q6doHnUWMkVMQ> Jérémy Van Cotthem (he/him) Senior Member Experience Associate Brussels EU District - Avenue des arts 6, 1210 Saint-Josse-ten-Noode, Belgium ?? The Workplace Where You Belong <https://link.eu.inky.net/link?domain=youtu.be&t=h.eJxljb0OgjAYRV-FdLaU35YyOWgcXVh0K-VDikibtpCo8d2lo3G899yc-0aLnVAdocF742pCnnrxS9wCaUZ-eV2bw-l8RLsI3cPIgxxmJcWEjdU9OKf0vAUHdlUSHG7xir1b8c1qMMQtxmjr9w81zps8nieSZUVWsryXAmjVlrwTOfC0AFZ0oq_SnqSsoglP8iKJKaM0oSycQzj_1wXUBfRbqa1KP1-wL0TT.MEYCIQCfRTs82SSuPOJI--c58FYVstSBc_r4UmizV3BL9rXM6AIhAJix3cEfEbuJLCHVlOKaPNvIkeqtGc9EzWOUMt9k_5Fn> | LinkedIn <https://link.eu.inky.net/link?domain=www.inc.com&t=h.eJxljUsSgyAQRK9isQ4ifkBd5SqKY5xEgWJQF6ncPbJMZdndr_q92R5W1mdsidFTL8R5njlakxu3CR_cjCsItNNOMaDbid0y9kp8BLNYNMPKEwVE6OwVCMKBBoiP_OCRDv4IDryg3XsX4n3Dp708uV1FWdZlo6vZDKDasemmoYJO1qDraZhbOQupW1V0RVUXudJKFUonOST5_12apjT9VnhV8vMFHt9KJA.MEYCIQCjwp88yxfTbafDisComqjsIwSe_IO7FxJJaHTcabDgfAIhAL_GVU2vTe7wsHsievLfBTSe9s8SzBbR5hUOkOy0R1qm> Hi, I followed all the steps provided, but I am still experiencing an issue with the voicemail greeting. When I access the voicemail box of the group (60001) and reach the greeting option, pressing 0 to listen to the current greeting gives me an “invalid option” message. I then tried to set up a new greeting by pressing 1. I recorded the new greeting, pressed # when I finished, and the system confirmed that the message was successfully recorded. However, when I call the centre to test it, the voicemail still plays the previous greeting , which seems to be linked to the old centre. Could you please help me understand what I might be missing or check if there is another setting that needs to be updated? Thank you very much for your help. Best regards, Jérémy On Wed, Aug 5, 2026 at 12:04 PM TSV Professional Services <support@mijntps.nl <mailto:support@mijntps.nl> > wrote: Beste klant, Zain Jawad Kazem heeft de volgende opmerking aan een ticket toegevoegd: Hi I have set up the voicemail and activated it for the main group (60001). The voicemail will work after 45 seconds when calling and no one answers the calls. If this time too short or too long, please let us know. You have to make two things from your side. First check if there is a greeting recorded for the group. To check this out, you must login the Voicemail box of the group. To login VM of the group (or any VM box if activated): - Dial *17 - When prompted for the voicemail box type in 60001. - Then you need to enter the password, this is 80335100. - The system will guide you through, please select the greeting option and see if there is a greeting already recorded, if not record new one. - This greeting will be heard when the callers will get the voicemail (after 45 seconds from the call and noone answered). Whenever someone will leave a message, youll see the envelope is getting red on both stations 20041 and 20042). Please try this and see if this will work. If you have any questions, then let me know. Om snel te reageren vindt u de ticket in onze e-portal: https://TSV-GROEP.ITClientPortal.com/ClientPortal/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketId=43466 <https://link.eu.inky.net/link?domain=TSV-GROEP.ITClientPortal.com&t=h.eJxljl1rwyAYhf9K8WJXU_NhNSmUDbIyetWyht1bfbO6GpVoQmHsvy9hNyu7PM-B85wvNA4WbVboklKIG0rb0zt-fTvsjmTfNtaAS0c_JGmJ8j39C-juBmpM0Pi-l04TGcPtqfEatocArjXqCukFkjT24Tfs9ZaVjHP0uELXRZlAXZxR0uIw-A5iNN7NIcIwGQURn_GEU5zwx-Ah0DiGMIufe_Pp5qvEWVoUrFiLslMSeHVe11qWUOcMBNOyq_KO5qLiWZ2VLCNccJ5xschhkf-fWyq9VPfIzCj__gGtTWDo.MEYCIQD3WkQZoFYM4LUsa0D4nAKUXzD-gqPPXnIG9Zt2DvS3yAIhAJeHIgsPPhQ-ykPPYnugmiDhRAM9V3fIFOmf67EXB6zQ> Voor vragen kunt u contact opnemen met onze support afdeling. TPS. Professional Services T.: 020 - 4 303 260 E: support@mijntps.nl <mailto:support@mijntps.nl> Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid <https://link.eu.inky.net/link?domain=www.tsv-groep.nl&t=h.eJxljUsOgyAURbdiGBfxg6COuhXER6WlQgAxpuneK5MmTYf3k3NeaPMGjQVaYnRhJGTf9zKGhG_egitXQ5zXScgDO2u0PNClQI_8jyCXVUthsPNWQQjarmcI4JOWEPCEE_5ySNicsz5en_q-np7MbRradLxVUgDrp26YRQtDTYHTWai-VqTmPauGqqVVyThjFeNZDln-j8vTnKffSp9V_f4ABhhJ_g.MEUCIHW_GiNiwacCSvrtDWDw4IqU8FUE8YcPbecInUTim32SAiEAj71Q6YDdbIx-BAdDQUhtH4-AEVWLvDag82yt8wlM9Zw> . Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid <https://link.eu.inky.net/link?domain=www.tsv-groep.nl&t=h.eJxljUsOgyAURbdiGBfxg6COuhXER6WlQgAxpuneK5MmTYf3k3NeaPMGjQVaYnRhJGTf9zKGhG_egitXQ5zXScgDO2u0PNClQI_8jyCXVUthsPNWQQjarmcI4JOWEPCEE_5ySNicsz5en_q-np7MbRradLxVUgDrp26YRQtDTYHTWai-VqTmPauGqqVVyThjFeNZDln-j8vTnKffSp9V_f4ABhhJ_g.MEUCIHW_GiNiwacCSvrtDWDw4IqU8FUE8YcPbecInUTim32SAiEAj71Q6YDdbIx-BAdDQUhtH4-AEVWLvDag82yt8wlM9Zw> . This email and any attachments are intended solely for the recipient(s). If you have received this email in error, please notify the sender and delete it immediately. It is not permitted to copy, distribute, or otherwise use this email. For more information on how we handle your data, please refer to our privacy statement <https://link.eu.inky.net/link?domain=www.tsv-groep.nl&t=h.eJxljUsOgyAURbdiGBfxg6COuhXER6WlQgAxpuneK5MmTYf3k3NeaPMGjQVaYnRhJGTf9zKGhG_egitXQ5zXScgDO2u0PNClQI_8jyCXVUthsPNWQQjarmcI4JOWEPCEE_5ySNicsz5en_q-np7MbRradLxVUgDrp26YRQtDTYHTWai-VqTmPauGqqVVyThjFeNZDln-j8vTnKffSp9V_f4ABhhJ_g.MEUCIHW_GiNiwacCSvrtDWDw4IqU8FUE8YcPbecInUTim32SAiEAj71Q6YDdbIx-BAdDQUhtH4-AEVWLvDag82yt8wlM9Zw> . Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid <https://link.eu.inky.net/link?domain=www.tsv-groep.nl&t=h.eJxljUsOgyAURbdiGBfxg6COuhXER6WlQgAxpuneK5MmTYf3k3NeaPMGjQVaYnRhJGTf9zKGhG_egitXQ5zXScgDO2u0PNClQI_8jyCXVUthsPNWQQjarmcI4JOWEPCEE_5ySNicsz5en_q-np7MbRradLxVUgDrp26YRQtDTYHTWai-VqTmPauGqqVVyThjFeNZDln-j8vTnKffSp9V_f4ABhhJ_g.MEUCIHW_GiNiwacCSvrtDWDw4IqU8FUE8YcPbecInUTim32SAiEAj71Q6YDdbIx-BAdDQUhtH4-AEVWLvDag82yt8wlM9Zw> . This email and any attachments are intended solely for the recipient(s). If you have received this email in error, please notify the sender and delete it immediately. It is not permitted to copy, distribute, or otherwise use this email. 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  9. 2026-08-07 08:13 Notities André Kik

    RE: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone -

    Van: TPS Support <support@mijntps.nl> Datum: 07-08-2026, 10:11 Onderwerp: RE: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone - Hi   Please find attached the wav file that will be played when someone calls the office outside working hours. In case this need to be changed, then I need the newer audio file. You can send this in any format (mp3 for example). Br Zain   Van: Jérémy Van Cotthem < jeremy.vancotthem@industriousoffice.com > Verzonden: vrijdag 7 augustus 2026 09:54 Aan: TPS Support < support@mijntps.nl >; Dominik Petrovic < dominik.petrovic@industriousoffice.com > Onderwerp: Re: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone -     Hi Zain, Thank you for testing and confirming that Greeting 2 has been recorded. However, I think the issue might be that Greeting 2 is not being used as the default voicemail greeting. When I call our main number, +32 (0)2 899 83 70, the greeting that plays is still the one from our previous centre. Could you please try calling the number yourself? It seems that the system is still linked to the old greeting, and I'm not sure how to replace it with the new one I just recorded. Thank you in advance for your help! Best regards, Jérémy    Jérémy Van Cotthem (he/him) Senior Member Experience Associate Brussels EU District - Avenue des arts 6, 1210 Saint-Josse-ten-Noode, Belgium   ?? The Workplace Where You Belong   |  LinkedIn             On Thu, Aug 6, 2026 at 3:17 ? PM TPS Support < support@mijntps.nl > wrote: Hi   I have tested the greeting-2 active and it seems that it was recorded. Have you tested when calling to the number and not answering to see if the VM will work?   Br Zain     Van: Jérémy Van Cotthem < jeremy.vancotthem@industriousoffice.com > Verzonden: donderdag 6 augustus 2026 13:36 Aan: TPS Support < support@mijntps.nl > Onderwerp: Re: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone -           Jérémy Van Cotthem (he/him) Senior Member Experience Associate Brussels EU District - Avenue des arts 6, 1210 Saint-Josse-ten-Noode, Belgium   ?? The Workplace Where You Belong   |  LinkedIn       Hi, I followed all the steps provided, but I am still experiencing an issue with the voicemail greeting. When I access the voicemail box of the group (60001) and reach the greeting option, pressing 0 to listen to the current greeting gives me an “invalid option” message. I then tried to set up a new greeting by pressing 1. I recorded the new greeting, pressed # when I finished, and the system confirmed that the message was successfully recorded. However, when I call the centre to test it, the voicemail still plays the previous greeting , which seems to be linked to the old centre. Could you please help me understand what I might be missing or check if there is another setting that needs to be updated? Thank you very much for your help. Best regards, Jérémy     On Wed, Aug 5, 2026 at 12:04 ? PM TSV Professional Services < support@mijntps.nl > wrote: Beste klant,   Zain Jawad Kazem heeft de volgende opmerking aan een ticket toegevoegd:   Hi I have set up the voicemail and activated it for the main group (60001). The voicemail will work after 45 seconds when calling and no one answers the calls. If this time too short or too long, please let us know. You have to make two things from your side. First check if there is a greeting recorded for the group. To check this out, you must login the Voicemail box of the group. To login VM of the group (or any VM box if activated): - Dial *17 - When prompted for the voicemail box type in 60001. - Then you need to enter the password, this is 80335100. - The system will guide you through, please select the greeting option and see if there is a greeting already recorded, if not record new one. - This greeting will be heard when the callers will get the voicemail (after 45 seconds from the call and noone answered). Whenever someone will leave a message, youll see the envelope is getting red on both stations 20041 and 20042). Please try this and see if this will work. If you have any questions, then let me know. Om snel te reageren vindt u de ticket in onze e-portal:  https://TSV-GROEP.ITClientPortal.com/ClientPortal/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketId=43466   Voor vragen kunt u contact opnemen met onze support afdeling.   TPS. Professional Services T.: 020 - 4 303 260 E: support@mijntps.nl   Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid . Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid . This email and any attachments are intended solely for the recipient(s). If you have received this email in error, please notify the sender and delete it immediately. It is not permitted to copy, distribute, or otherwise use this email. For more information on how we handle your data, please refer to our privacy statement . Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid . This email and any attachments are intended solely for the recipient(s). If you have received this email in error, please notify the sender and delete it immediately. It is not permitted to copy, distribute, or otherwise use this email. For more information on how we handle your data, please refer to our privacy statement .

  10. 2026-08-07 10:06 Notities André Kik

    Re: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone -

    Van: Jérémy Van Cotthem <jeremy.vancotthem@industriousoffice.com> Datum: 07-08-2026, 11:43 Onderwerp: Re: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone - Hi, Thank you for sending the file. Unfortunately, this is not the correct audio file. Please find attached the correct version that should be used for the out-of-hours office greeting. Could you please update it accordingly? Thank you very much for your help and support. Best regards, Jérémy Jérémy Van Cotthem (he/him) Senior Member Experience Associate Brussels EU District - Avenue des arts 6, 1210 Saint-Josse-ten-Noode, Belgium ?? The Workplace Where You Belong   |  LinkedIn   On Fri, Aug 7, 2026 at 10:12?AM TPS Support < support@mijntps.nl > wrote: Hi   Please find attached the wav file that will be played when someone calls the office outside working hours. In case this need to be changed, then I need the newer audio file. You can send this in any format (mp3 for example). Br Zain   Van: Jérémy Van Cotthem < jeremy.vancotthem@industriousoffice.com > Verzonden: vrijdag 7 augustus 2026 09:54 Aan: TPS Support < support@mijntps.nl >; Dominik Petrovic < dominik.petrovic@industriousoffice.com > Onderwerp: Re: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone -     Hi Zain, Thank you for testing and confirming that Greeting 2 has been recorded. However, I think the issue might be that Greeting 2 is not being used as the default voicemail greeting. When I call our main number, +32 (0)2 899 83 70, the greeting that plays is still the one from our previous centre. Could you please try calling the number yourself? It seems that the system is still linked to the old greeting, and I'm not sure how to replace it with the new one I just recorded. Thank you in advance for your help! Best regards, Jérémy    Jérémy Van Cotthem (he/him) Senior Member Experience Associate Brussels EU District - Avenue des arts 6, 1210 Saint-Josse-ten-Noode, Belgium   ?? The Workplace Where You Belong   |  LinkedIn             On Thu, Aug 6, 2026 at 3:17 ? PM TPS Support < support@mijntps.nl > wrote: Hi   I have tested the greeting-2 active and it seems that it was recorded. Have you tested when calling to the number and not answering to see if the VM will work?   Br Zain     Van: Jérémy Van Cotthem < jeremy.vancotthem@industriousoffice.com > Verzonden: donderdag 6 augustus 2026 13:36 Aan: TPS Support < support@mijntps.nl > Onderwerp: Re: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone -           Jérémy Van Cotthem (he/him) Senior Member Experience Associate Brussels EU District - Avenue des arts 6, 1210 Saint-Josse-ten-Noode, Belgium   ?? The Workplace Where You Belong   |  LinkedIn       Hi, I followed all the steps provided, but I am still experiencing an issue with the voicemail greeting. When I access the voicemail box of the group (60001) and reach the greeting option, pressing 0 to listen to the current greeting gives me an “invalid option” message. I then tried to set up a new greeting by pressing 1. I recorded the new greeting, pressed # when I finished, and the system confirmed that the message was successfully recorded. However, when I call the centre to test it, the voicemail still plays the previous greeting , which seems to be linked to the old centre. Could you please help me understand what I might be missing or check if there is another setting that needs to be updated? Thank you very much for your help. Best regards, Jérémy     On Wed, Aug 5, 2026 at 12:04 ? PM TSV Professional Services < support@mijntps.nl > wrote: Beste klant,   Zain Jawad Kazem heeft de volgende opmerking aan een ticket toegevoegd:   Hi I have set up the voicemail and activated it for the main group (60001). The voicemail will work after 45 seconds when calling and no one answers the calls. If this time too short or too long, please let us know. You have to make two things from your side. First check if there is a greeting recorded for the group. To check this out, you must login the Voicemail box of the group. To login VM of the group (or any VM box if activated): - Dial *17 - When prompted for the voicemail box type in 60001. - Then you need to enter the password, this is 80335100. - The system will guide you through, please select the greeting option and see if there is a greeting already recorded, if not record new one. - This greeting will be heard when the callers will get the voicemail (after 45 seconds from the call and noone answered). Whenever someone will leave a message, youll see the envelope is getting red on both stations 20041 and 20042). Please try this and see if this will work. If you have any questions, then let me know. Om snel te reageren vindt u de ticket in onze e-portal:  https://TSV-GROEP.ITClientPortal.com/ClientPortal/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketId=43466   Voor vragen kunt u contact opnemen met onze support afdeling.   TPS. Professional Services T.: 020 - 4 303 260 E: support@mijntps.nl   Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid . Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid . This email and any attachments are intended solely for the recipient(s). If you have received this email in error, please notify the sender and delete it immediately. It is not permitted to copy, distribute, or otherwise use this email. For more information on how we handle your data, please refer to our privacy statement . Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid . This email and any attachments are intended solely for the recipient(s). If you have received this email in error, please notify the sender and delete it immediately. It is not permitted to copy, distribute, or otherwise use this email. For more information on how we handle your data, please refer to our privacy statement . Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid . This email and any attachments are intended solely for the recipient(s). If you have received this email in error, please notify the sender and delete it immediately. It is not permitted to copy, distribute, or otherwise use this email. For more information on how we handle your data, please refer to our privacy statement . Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid . This email and any attachments are intended solely for the recipient(s). If you have received this email in error, please notify the sender and delete it immediately. It is not permitted to copy, distribute, or otherwise use this email. For more information on how we handle your data, please refer to our privacy statement .

  11. 2026-08-07 14:06 Time-entries Zain Jawad Kazem 0.50 uur

    Nieuwe tekst is geactiveerd.

  12. 2026-08-07 15:38 Notities Zain Jawad Kazem

    Service Desk Notification

    jeremy.vancotthem@industriousoffice.com Hi I have activated the new greeting for outside working hours. can you teste and see if this works as desired. In case its not, then let me know what and how have you tested this.

  13. 2026-08-10 08:35 Notities André Kik

    Re: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone -

    Van: Jérémy Van Cotthem <jeremy.vancotthem@industriousoffice.com> Datum: 10-08-2026, 10:10 Onderwerp: Re: Opmerking betreffende ticket: T20260804.0006 - Request for voicemail access / configuration – Reception phone - Hi Zain, Thank you for your help. I have tested it, and it works as i wished. You can close the ticket. No further action is required. Best regards, Jérémy  Jérémy Van Cotthem (he/him) Senior Member Experience Associate Brussels EU District - Avenue des arts 6, 1210 Saint-Josse-ten-Noode, Belgium ?? The Workplace Where You Belong   |  LinkedIn   On Fri, Aug 7, 2026 at 5:38?PM TSV Professional Services < support@mijntps.nl > wrote: Beste klant, Zain Jawad Kazem  heeft de volgende opmerking aan een ticket toegevoegd: Hi I have activated the new greeting for outside working hours. can you teste and see if this works as desired. In case its not, then let me know what and how have you tested this. Om snel te reageren vindt u de ticket in onze e-portal:  https://TSV-GROEP.ITClientPortal.com/ClientPortal/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketId=43466 Voor vragen kunt u contact opnemen met onze support afdeling. TPS. Professional Services T.: 020 - 4 303 260 E: support@mijntps.nl Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid .

  14. 2026-08-10 08:39 Time-entries Zain Jawad Kazem 0.17 uur

    ticket mag dicht.

  15. 2026-08-10 09:24 Notities Autotask Administrator

    Service Thermometer Response Received

    Rating: Happy Name: Jérémy Van Cotthem Additional Feedback: Perfect follow up!

  16. 2026-08-10 08:40 Oplossing

    Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask 
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