T20260804.0005 — Upcoming Maintenance: Billing System Maintenance Saturday, 22 August 2026 02:00 (Central European Summer Time) Complete

Status: Complete
Priority: L3- Incident laag
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: 7x8
Issue type: –
Source: Telefoon

Klant: TSV-GROEP BV (1032LB8)
Contact: Andre Kik
Contract: TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-08-04 10:00
Due date: 2026-08-11 07:30
Resolved: 2026-08-11 11:48
Completed: 2026-08-11 11:49
Laatste activiteit: 2026-08-11 11:49

Beschrijving

Maintenance notification Case number: 123831 We will be performing maintenance that will impact the following account(s) : Dulimex, Brummer, Bas-GroupBV-DEV, Emotron, Etage0, Fysio-Almere, WorldFasion Maintenance notification Case number: 123831 We will be performing maintenance that will impact the following account(s) : Dulimex, Brummer, Bas-GroupBV-DEV, Emotron, Etage0, Fysio-Almere, WorldFasionCent, TSVConnectBYOT, Reynaerde, CG-Drives, FJ-Beumer, G-Stichtse-Vech, Schalkwijk, Unsworth, ElectricGlass, Landsmeer, Premium-Liften, Dobla, NRGD, Hartgerink, RMC, VU-Utrecht, Veerkarton, Abonnementenlan, BAS-Group-BV, BYOTEvalu, Nagel-BV, Simar, Kortho, Lischer-Milani, Treehouse-HQ, MyBusinessMedia, KunstCentraal, TSVConnect-DEMO Details Change title impacted Billing System Maintenance Change Type Comprehensive Risk Medium Maintenance window(s) 8/22/2026 2:00 AM - 8/22/2026 7:00 AM (Central European Summer Time) Expected downtime 5 Hours Services impacted Control Panel Expected impact This event will not impact call processing or delivery of the calls. We will be performing an update on our billing systems on Friday August 21st, starting at 5PM PST (UTC-07:00). During this time Quoting Tool, Pricing pages and Provisioning of new services in the Control Panel will be temporarily unavailable, and administrators attempting to use them might receive errors. We expect the billing systems update to be completed in 5 hours. Once the maintenance is completed, mentioned pages and services will become operational again. We apologize for any inconvenience this may cause to you, and please plan accordingly. Questions If you have any questions, please contact us by submitting a ticket through your CONTROL PANEL <https://link.eu.inky.net/link?domain=cp.serverdata.net&t=h.eJxlj8EOwiAQRH_FcJYCttjWk4lXD_4C0K2SkoXA2sQY_91yNB7fTGZm982eObDTjj2IUjkJ4VJTIK-QJ0OmQSBxiUg5hptBCOIa7x4F2-_YUlME7oHemcBTjjOU4iNuUBu8g8ItXzmVld9zhCTM4pdzRRcRwVGDQahRunHqtLTazr0cj7btBtVO0Es5KGWF6oeuP2ykGz0eW61UXYe6jjFDCq_z78HVnqr9L1N9VX2-YxJOgA.MEQCIDqF02YQOrIpqYpkLUX-ZCd5l5dkAD3Mg97XLsw26SBFAiA9owbVbSrpTCFy_z6ToGLHzgWqnqqN621CS-f79GB5BA> , by navigating to "Support > My Support Cases". Thank you for hosting with us.

Verloop

2026-08-04 10:00 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by André Kik
2026-08-04 10:00 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (mblankestijn@tsv-groep.nl) Initiated by André Kik
2026-08-04 10:00 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by André Kik
2026-08-04 10:00 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (mblankestijn@tsv-groep.nl) Initiated by André Kik
2026-08-04 10:00 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by André Kik
2026-08-07 07:30 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] SLA first response breach - email naar AK + DH" fired.

When a ticket is: SLA First Response Is Due In 1 Hours And the following conditions are met: Queue equal to "TPS - Tickets" Then execute the following actions: Send notification e-mail (SLA First Response Notification) to dhammel@tsv-groep.nl; egunther@tsv-groep.nl; Helpdesk (akik@tsv-groep.nl, c05be532.tsv-groep.nl@emea.teams.ms, dhammel@tsv-groep.nl, goskam@tsv-groep.nl, mblankestijn@tsv-groep.nl, rluhrmann@tsv-groep.nl, zjawad@tsv-groep.nl); Primary Resource (mblankestijn@tsv-groep.nl) Create note from email Initiated by André Kik
2026-08-07 07:30 Notities Autotask Administrator

Notification sent via Workflow Rule "[TPS-ALL] SLA first response breach - email naar AK + DH"

Autotask Notification: SLA First Response Breach - Action Required T20260804.0005 - Upcoming Maintenance: Billing System Maintenance Saturday, 22 August 2026 02:00 (Central European Summer Time)
2026-08-11 10:27 Time-entries Marc Blankestijn 1.50 uur

Berichtgeving ingepland voor 12 augustus.
2026-08-11 11:49 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by Marc Blankestijn
2026-08-11 11:49 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

{
  "apiVendorID": null,
  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": 29682886,
  "completedDate": "2026-08-11T11:49:17.857Z",
  "configurationItemID": null,
  "contactID": 30683916,
  "contractID": 29683887,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-08-04T10:00:30.567Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Maintenance notification Case number: 123831 We will be performing maintenance that will impact the following account(s) : Dulimex, Brummer, Bas-GroupBV-DEV, Emotron, Etage0, Fysio-Almere, WorldFasion\n\nMaintenance notification\nCase number: 123831\n\n\nWe will be performing maintenance that will impact the following account(s) :\nDulimex, Brummer, Bas-GroupBV-DEV, Emotron, Etage0, Fysio-Almere, WorldFasionCent, TSVConnectBYOT, Reynaerde, CG-Drives, FJ-Beumer, G-Stichtse-Vech, Schalkwijk, Unsworth, ElectricGlass, Landsmeer, Premium-Liften, Dobla, NRGD, Hartgerink, RMC, VU-Utrecht, Veerkarton, Abonnementenlan, BAS-Group-BV, BYOTEvalu, Nagel-BV, Simar, Kortho, Lischer-Milani, Treehouse-HQ, MyBusinessMedia, KunstCentraal, TSVConnect-DEMO\n\nDetails\nChange title impacted Billing System Maintenance\nChange Type Comprehensive\nRisk Medium\nMaintenance window(s) 8/22/2026 2:00 AM - 8/22/2026 7:00 AM\n(Central European Summer Time)\nExpected downtime 5 Hours\nServices impacted Control Panel\nExpected impact This event will not impact call processing or delivery of the calls. We will be performing an update on our billing systems on Friday August 21st, starting at 5PM PST (UTC-07:00).\n\n\n\nDuring this time Quoting Tool, Pricing pages and Provisioning of new services in the Control Panel will be temporarily unavailable, and administrators attempting to use them might receive errors.\n\n\n\nWe expect the billing systems update to be completed in 5 hours. Once the maintenance is completed, mentioned pages and services will become operational again. We apologize for any inconvenience this may cause to you, and please plan accordingly.\n\n\nQuestions\n\nIf you have any questions, please contact us by submitting a ticket through your CONTROL PANEL <https://link.eu.inky.net/link?domain=cp.serverdata.net&t=h.eJxlj8EOwiAQRH_FcJYCttjWk4lXD_4C0K2SkoXA2sQY_91yNB7fTGZm982eObDTjj2IUjkJ4VJTIK-QJ0OmQSBxiUg5hptBCOIa7x4F2-_YUlME7oHemcBTjjOU4iNuUBu8g8ItXzmVld9zhCTM4pdzRRcRwVGDQahRunHqtLTazr0cj7btBtVO0Es5KGWF6oeuP2ykGz0eW61UXYe6jjFDCq_z78HVnqr9L1N9VX2-YxJOgA.MEQCIDqF02YQOrIpqYpkLUX-ZCd5l5dkAD3Mg97XLsw26SBFAiA9owbVbSrpTCFy_z6ToGLHzgWqnqqN621CS-f79GB5BA> , by navigating to \"Support > My Support Cases\".\nThank you for hosting with us.",
  "dueDateTime": "2026-08-11T07:30:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-08-11T10:27:00.000Z",
  "firstResponseDueDateTime": "2026-08-07T08:30:30.567Z",
  "firstResponseInitiatingResourceID": 29682886,
  "hoursToBeScheduled": null,
  "id": 43465,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-08-11T11:49:40.217Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-08-11T11:49:35.027Z",
  "lastCustomerVisibleActivityDateTime": "2026-08-11T11:49:17.843Z",
  "lastTrackedModificationDateTime": "2026-08-11T11:49:17.890Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-08-11T11:48:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-08-11T11:48:00.000Z",
  "resolvedDueDateTime": "2026-08-11T07:30:30.567Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260804.0005",
  "ticketType": 2,
  "title": "Upcoming Maintenance: Billing System Maintenance Saturday, 22 August 2026 02:00 (Central European Summer Time)",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Berichtgeving ingepland voor 12 augustus."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}