T20260731.0002 — Merge tool werkt niet naar behoren Complete

Status: Complete
Priority: L3- Incident laag
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: 7x8
Issue type: –
Source: Telefoon

Klant: TSV-GROEP BV (1032LB8)
Contact: Alex Veldkamp
Contract: TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-07-31 13:30
Due date: 2026-09-08 13:34
Resolved: 2026-08-21 11:56
Completed: 2026-09-04 13:32
Laatste activiteit: 2026-09-04 13:32

Beschrijving

Er word geen klant data getoond waaardoor een document niet samengevoegd kan worden.

Verloop

2026-07-31 13:31 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (aveldkamp@tsv-groep.nl) Initiated by Marc Blankestijn
2026-08-05 09:09 Time-entries Marc Blankestijn 0.17 uur

Samen met Ron aan het kijken waar dit fout kan gaan. De authenticatie van het microsoft scherm lijkt niet naar voren te komen waardoor de gegevens niet opgehaald worden (logisch gevolg). Echter is dit niet te reproduceren op mijn laptop. Ook al gooien we de cookies en application data weg, de authenticatie blijft goed verlopen.
2026-08-05 09:11 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact; Ticket Contact (aveldkamp@tsv-groep.nl) Initiated by Marc Blankestijn
2026-08-19 10:59 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] waiting customer 2wk - mail naar primary" fired.

When a ticket is: Idle For 14 Calendar Days And the following conditions are met: Queue equal to "TPS - Tickets" Primary Resource (mblankestijn@tsv-groep.nl) is not empty Status equal to "Waiting Customer" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket 2 weken op waiting customer email) to Primary Resource (mblankestijn@tsv-groep.nl) Initiated by Marc Blankestijn
2026-08-21 10:59 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] waiting customer 2wk - mail naar primary" fired.

When a ticket is: Idle For 14 Calendar Days And the following conditions are met: Queue equal to "TPS - Tickets" Primary Resource (mblankestijn@tsv-groep.nl) is not empty Status equal to "Waiting Customer" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket 2 weken op waiting customer email) to Primary Resource (mblankestijn@tsv-groep.nl) Initiated by Marc Blankestijn
2026-08-21 11:53 Time-entries Marc Blankestijn 0.17 uur

Melvin heeft een nieuwe build van de merge tool live gezet. Dit getest op mijn eigen laptop, en dit werkt weer. Hierna bij Erik getest en daar werkt de tool oo kweer. Bij Alex en Frank navraag gedaan of ze dit willen controleren.
2026-08-21 11:56 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact; Ticket Contact (aveldkamp@tsv-groep.nl) Initiated by Marc Blankestijn
2026-09-04 11:56 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] waiting customer 2wk - mail naar primary" fired.

When a ticket is: Idle For 14 Calendar Days And the following conditions are met: Queue equal to "TPS - Tickets" Primary Resource (mblankestijn@tsv-groep.nl) is not empty Status equal to "Waiting Customer" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket 2 weken op waiting customer email) to Primary Resource (mblankestijn@tsv-groep.nl) Initiated by Marc Blankestijn
2026-09-04 13:32 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (aveldkamp@tsv-groep.nl) Initiated by Marc Blankestijn
2026-09-04 13:32 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": 29682886,
  "completedDate": "2026-09-04T13:32:08.170Z",
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  "contractID": 29683887,
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  "createDate": "2026-07-31T13:30:51.950Z",
  "createdByContactID": null,
  "creatorResourceID": 29682886,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Er word geen klant data getoond waaardoor een document niet samengevoegd kan worden.",
  "dueDateTime": "2026-09-08T13:34:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-08-05T10:58:44.810Z",
  "firstResponseDueDateTime": "2026-09-04T14:34:15.433Z",
  "firstResponseInitiatingResourceID": 29682886,
  "hoursToBeScheduled": null,
  "id": 43444,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-04T13:32:38.460Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-04T13:32:27.613Z",
  "lastCustomerVisibleActivityDateTime": "2026-08-21T11:55:53.947Z",
  "lastTrackedModificationDateTime": "2026-09-04T13:32:27.393Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-08-21T11:56:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-08-21T11:56:00.000Z",
  "resolvedDueDateTime": "2026-09-08T13:34:15.433Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260731.0002",
  "ticketType": 2,
  "title": "Merge tool werkt niet naar behoren",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Merge tool werkt weer naar behoren"
    },
    {
      "name": "Gepland in Outlook",
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    },
    {
      "name": "Klant prio",
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    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}