Autotask Toolkit

v 2.13.2 PROD

T20260730.0009 — Test ticket Notification received

Status
Notification received
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
5x8
Issue type
Source
Telefoon
Klant
Flight 815 B.V. (1068VM197)
Contact
David Hammel (Flight 815 BV)
Contract
Flight 815 B.V. (1068VM197) - 5x8 (HW+SW)
Asset (CI)
Toegewezen aan
David Hammel

Aangemaakt
2026-07-30 13:11
Due date
2026-08-13 08:15
Resolved
Completed
Laatste activiteit
2026-07-30 13:16

Beschrijving

Hallo dit is een test ticket

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682885,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 267,
  "companyLocationID": 94,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30685031,
  "contractID": 29683475,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-30T13:11:34.490Z",
  "createdByContactID": null,
  "creatorResourceID": 29682885,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Hallo dit is een test ticket",
  "dueDateTime": "2026-08-13T08:15:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682885,
  "firstResponseDateTime": "2026-07-30T13:12:07.103Z",
  "firstResponseDueDateTime": "2026-08-06T10:45:29.257Z",
  "firstResponseInitiatingResourceID": 29682885,
  "hoursToBeScheduled": null,
  "id": 43440,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-30T13:16:19.273Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-30T13:12:24.653Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-30T13:16:03.807Z",
  "lastTrackedModificationDateTime": "2026-07-30T13:16:19.193Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-08-13T08:15:29.257Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 19,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260730.0009",
  "ticketType": 4,
  "title": "Test ticket",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}