T20260730.0009 — Test ticket Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 5x8
Issue type: –
Source: Telefoon

Klant: Flight 815 B.V. (1068VM197)
Contact: David Hammel (Flight 815 BV)
Contract: Flight 815 B.V. (1068VM197) - 5x8 (HW+SW)
Asset (CI): –
Toegewezen aan: David Hammel

Aangemaakt: 2026-07-30 13:11
Due date: 2026-08-13 08:15
Resolved: 2026-08-17 10:06
Completed: 2026-08-17 10:17
Laatste activiteit: 2026-08-17 10:17

Beschrijving

Hallo dit is een test ticket

Verloop

2026-07-30 13:10 Time-entries David Hammel 0.17 uur

Geen probleem gevonden, vertel meer
2026-07-30 13:11 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new GB - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Engels" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl GB)) to Primary Company Contact (dhammel@flight815.nl); Ticket Contact (dhammel@flight815.nl) Initiated by David Hammel
2026-07-30 13:12 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated GB - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Engels" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl GB)) to Additional Contact(s); Primary Company Contact (dhammel@flight815.nl); Ticket Contact (dhammel@flight815.nl) Initiated by David Hammel
2026-07-30 13:16 Notities David Hammel

Fw: New ticket created – Ticket: T20260730.0009 - Test ticket

Van: David Hammel <dhammel@flight815.nl> Datum: 2026-07-30 13:15 Onderwerp: Fw: New ticket created – Ticket: T20260730.0009 - Test ticket Verzonden vanaf Outlook voor Android<https://aka.ms/AAb9ysg> ________________________________ From: TSV Support notification - do not reply! <donotreply@mijntps.nl> Sent: Thursday, 30 July 2026 15:12:03 To: David Hammel <dhammel@flight815.nl> Subject: New ticket created – Ticket: T20260730.0009 - Test ticket [https://images16.autotask.net/customer/807741/Email/bae1619a-a311-460f-9adf-43550884adb6.png]<https://www.tsv-groep.nl/navigator-de-slimme-route> A new support ticket has been created It's a TSV Changes ticket with the following description: Test ticket TSV referencenumber T20260730.0009<https://TSV-GROEP.ITClientPortal.com/ClientPortal/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketId=43440> (created on: 30-07-2026) Current ticket status and priorioty: New / L5- Change normaal ________________________________ We have created a new ticket with the following description: Hallo dit is een test ticket This ticket will be handled in accordance with your SLA (5x8). It is possible that any work not fully covered by your contract will be charged afterwards. ________________________________ Visit our e-portal<https://TSV-GROEP.ITClientPortal.com/ClientPortal/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketId=43440> to view all ticket details and respond to this update. If you would like to respond to this update by email just use this link<mailto:support.TSV-GROEP.NL@email.uk.autotask.net?subject=I%20have%20a%20question%20regarding%20this%20ticket%20T20260730.0009> to send a mail. Don't have access to the e-portal or have another question? Then please feel free to contact us so we can halp you! If you do not wish to receive these ticket updates let us know. Warm regards, Your TSV Professional Services support Team! Telephone: +31 (0)20 - 4303 260<tel:+31204303260> (Monday to Friday from 9 a.m. to 5 p.m.) Email: support@mijntps.nl<mailto:support@tsv-groep.nl?subject=Ik%20heb%20een%20vraag%20aan%20TPS%20Support> (7 days a week, 24 hours a day) ________________________________ It is not possible to reply to this email Disclaimer This email and any attachments are intended solely for the recipient(s). If you have received this email in error, please notify the sender and delete it immediately. It is not permitted to copy, distribute, or otherwise use this email. For more information on how we handle your data, please refer to our privacy statement<https://www.tsv-groep.nl/privacy-policy>.
2026-07-30 13:16 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (dhammel@tsv-groep.nl) Initiated by David Hammel
2026-07-30 13:16 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (dhammel@tsv-groep.nl) Initiated by David Hammel
2026-08-17 10:01 Time-entries David Hammel 0.17 uur

done
2026-08-17 10:06 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed zonder factuur omschrijving" fired.

When a ticket is: Edited By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes" Status changed to "Complete" UDF: Factuur omschrijving equal to "Nog niet beschikbaar" Queue in list "TPS - Tickets or TSV - Connect" Then execute the following actions: Set Status To "Notification received" Send notification e-mail ([TPS-ALL] ticket gesloten zonder factuur omschrijving email) to Primary Resource (dhammel@tsv-groep.nl) Initiated by David Hammel
2026-08-17 10:11 Time-entries David Hammel 0.17 uur

done
2026-08-17 10:17 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed GB - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Engels" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl GB)) to Primary Company Contact (dhammel@flight815.nl); Ticket Contact (dhammel@flight815.nl) Initiated by David Hammel

Volledige record uit Autotask

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  "assignedResourceID": 29682885,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
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  "changeApprovalType": 1,
  "changeInfoField1": "",
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  "changeInfoField3": "",
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  "changeInfoField5": "",
  "companyID": 267,
  "companyLocationID": 94,
  "completedByResourceID": 29682885,
  "completedDate": "2026-08-17T10:17:01.297Z",
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  "createdByContactID": null,
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  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Hallo dit is een test ticket",
  "dueDateTime": "2026-08-13T08:15:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682885,
  "firstResponseDateTime": "2026-07-30T13:12:07.103Z",
  "firstResponseDueDateTime": "2026-08-06T10:45:29.257Z",
  "firstResponseInitiatingResourceID": 29682885,
  "hoursToBeScheduled": null,
  "id": 43440,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-08-17T10:17:26.557Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-08-17T10:17:20.853Z",
  "lastCustomerVisibleActivityDateTime": "2026-08-17T10:17:01.280Z",
  "lastTrackedModificationDateTime": "2026-08-17T10:17:01.310Z",
  "monitorID": null,
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  "purchaseOrderNumber": "",
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  "resolution": "",
  "resolutionPlanDateTime": "2026-08-17T10:06:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-08-17T10:06:00.000Z",
  "resolvedDueDateTime": "2026-08-13T08:15:29.257Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260730.0009",
  "ticketType": 4,
  "title": "Test ticket",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "done"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
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    }
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}