Autotask Toolkit

v 2.13.2 PROD

T20260730.0005 — Fortigate client vpn mist opties in Elevate Complete

Status
Complete
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
Cloud Comfort (5x8x14)
Issue type
Source
Telefoon
Klant
Simar Automatisering B.V. (1046AE67)
Contact
Luuk Hoek
Contract
Simar automatisering bv (1046AE67) - 5x8 Comfort SLA
Asset (CI)
Toegewezen aan
André Kik

Aangemaakt
2026-07-30 09:44
Due date
2026-08-06 07:14
Resolved
2026-07-30 10:50
Completed
2026-07-30 10:50
Laatste activiteit
2026-07-30 10:50

Beschrijving

Fortigate client vpn mist opties in Elevate

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682888,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 400,
  "companyLocationID": 227,
  "completedByResourceID": 29682888,
  "completedDate": "2026-07-30T10:50:33.173Z",
  "configurationItemID": null,
  "contactID": 30683761,
  "contractID": 29684678,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-30T09:44:16.943Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Fortigate client vpn mist opties in Elevate",
  "dueDateTime": "2026-08-06T07:14:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682888,
  "firstResponseDateTime": "2026-07-30T10:46:00.000Z",
  "firstResponseDueDateTime": "2026-08-04T08:14:16.943Z",
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 43436,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-30T10:50:57.333Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-30T10:50:49.930Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-30T10:50:33.160Z",
  "lastTrackedModificationDateTime": "2026-07-30T10:50:33.207Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-30T10:50:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-30T10:50:00.000Z",
  "resolvedDueDateTime": "2026-08-06T07:14:16.943Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260730.0005",
  "ticketType": 2,
  "title": "Fortigate client vpn mist opties in Elevate",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "is opgelost cookies verwijderd binnen de vpn client dat was de oplossing."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}