T20260730.0004 — Kun je de chat geschiedenis exporteren? Complete

Status: Complete
Priority: L6- Request
Category: TSV Requests
Type: Service Request

Queue: TPS - Tickets
SLA: Cloud Comfort (5x8x14)
Issue type: –
Source: Telefoon

Klant: Simar Automatisering B.V. (1046AE67)
Contact: Luuk Hoek
Contract: Simar automatisering bv (1046AE67) - 5x8 Comfort SLA
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-07-30 09:41
Due date: 2026-08-17 10:50
Resolved: 2026-08-04 14:50
Completed: 2026-08-04 14:50
Laatste activiteit: 2026-08-04 14:50

Beschrijving

Kun je de chat geschiedenis exporteren uit Elevate?

Verloop

2026-07-30 09:41 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (luuk@simar.nl); Ticket Contact (luuk@simar.nl) Initiated by André Kik
2026-07-30 09:42 Systeemnotities Systeem

Workflow Rule "Request worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Requests" Then execute the following actions: Set Work Type To "Request (0%)" Initiated by André Kik
2026-07-30 14:32 Time-entries Marc Blankestijn 0.17 uur

Graag even naar deze link kijken. https://archiving.elevate.services/
2026-07-30 14:37 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (luuk@simar.nl); Ticket Contact (luuk@simar.nl) Initiated by Marc Blankestijn
2026-07-30 14:40 Time-entries Marc Blankestijn 0.17 uur

Hoi Luuk, zoals net ook aangegeven, hierbij de link naar de knowledge base. Hopelijk kom je hier iets verder mee met het exporteren van de chats. https://support-uk.serverdata.net/app/articles/detail/a_id/26957/kw/archiving Weet dat de archiving module voor iedereen aan staan en de data van de laatste 30 dagen laat zien. Alles buiten de 30 dagen is helaas niet te exporteren.
2026-07-30 14:48 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (luuk@simar.nl); Ticket Contact (luuk@simar.nl) Initiated by Marc Blankestijn
2026-07-31 08:50 Notities Luuk Hoek

Hallo,

Hallo, Even een vervolg vraag kan je de chat ook op alleen lezen zetten zodat de gebruikers er niets meer in kunnen zetten?
2026-07-31 08:50 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (mblankestijn@tsv-groep.nl) Initiated by Luuk L. Hoek
2026-07-31 08:50 Systeemnotities Systeem

Workflow Rule "[MARC-TEAMS] note added - Teams Notificatie" fired.

When a ticket is: Note Added And the following conditions are met: Status not equal to "Complete" Primary Resource equal to "Blankestijn, Marc" Then execute the following actions: Post to selected Microsoft Teams Channels Initiated by Luuk L. Hoek
2026-07-31 11:23 Time-entries Marc Blankestijn 0.17 uur

Goedemiddag Luuk, De chat functionaliteit kun je alleen aan of uit zetten. Read-Only is dus helaas niet mogelijk.
2026-07-31 11:24 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (luuk@simar.nl); Ticket Contact (luuk@simar.nl) Initiated by Marc Blankestijn
2026-08-04 14:49 Time-entries André Kik 0.17 uur

Korte uitleg via email.
2026-08-04 14:50 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (luuk@simar.nl); Ticket Contact (luuk@simar.nl) Initiated by André Kik
2026-08-04 14:50 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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