Autotask Toolkit

v 2.13.2 PROD

T20260729.0008 — Remote Social room - Low battery id160 + id159 Waiting Customer

Status
Waiting Customer
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
7x8
Issue type
Source
Telefoon
Klant
TSV-GROEP BV (1032LB8)
Contact
Alex Veldkamp
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
Toegewezen aan
André Kik

Aangemaakt
2026-07-29 13:21
Due date
2026-08-12 11:00
Resolved
Completed
Laatste activiteit
2026-07-29 13:22

Beschrijving

Van: HC3-00027740 <notifications@fibaro.com> Datum: 29-07-2026, 14:17 Onderwerp: Remote Social room - Low battery HC3-00027740 Low battery Device Remote Social room (ID 160) in Social has low battery. © 2023 Nice. All right reserved. yubiihome.com • niceforyou.com

Volledige record uit Autotask
{
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  "assignedResourceID": 29682888,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30683927,
  "contractID": 29683887,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-29T13:21:36.663Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Van:\n HC3-00027740 <notifications@fibaro.com>\n\nDatum:\n 29-07-2026, 14:17\n\nOnderwerp:\n Remote Social room - Low battery\n\n                        HC3-00027740\n\n                        Low battery\n\n                        Device Remote Social room (ID 160) in Social  has low battery.\n\n                        © 2023 Nice. All right reserved.\n\nyubiihome.com\n\n•\n\nniceforyou.com",
  "dueDateTime": "2026-08-12T11:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-07-29T13:22:03.097Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 43431,
  "impersonatorCreatorResourceID": 29682934,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-29T13:22:08.160Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-29T13:21:52.877Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-29T13:21:38.247Z",
  "lastTrackedModificationDateTime": "2026-07-29T13:22:03.007Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
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  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": null,
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  "resolvedDueDateTime": null,
  "rmaStatus": null,
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  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": 79.9927,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 7,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260729.0008",
  "ticketType": 4,
  "title": "Remote Social room - Low battery id160 + id159 ",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
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    },
    {
      "name": "Mobiel Nummer",
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    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}