Autotask Toolkit

v 2.13.2 PROD

T20260729.0004 — Ik heb een vraag of opmerking over deze ticket Complete

Status
Complete
Priority
L6- Request
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x1 - Gemeente Stichtse Vecht (3601GR1)
Issue type
Source
Geautomatiseerd
Klant
Gemeente Stichtse Vecht (3601GR1)
Contact
Servicedesk Vecht
Contract
Gemeente Stichtse Vecht (3601GR1) - 7x4 (HW+SW)
Asset (CI)
Toegewezen aan
Zain Jawad Kazem

Aangemaakt
2026-07-29 09:34
Due date
2026-08-12 10:22
Resolved
2026-07-29 11:07
Completed
2026-07-29 11:07
Laatste activiteit
2026-07-29 11:08

Beschrijving

Beste Servicedesk TSV-Connect, We hebben nieuwe informatie betreft: Datum van registratie:29-07-2026 Melding nummer:I2607 1366 Korte omschrijving:Storing telefonie Ticketnummer TSV: Naam aanmelder:Peter van Ingen Telefoonnummer:+31346254532 Mobiele nummer: E-mailadres:Peter.van.Ingen@stichtsevecht.nl Informatie: Met vriendelijke groet, Systeembeheer Stichtse Vecht Team Informatie en Technologie Beheer Gemeente Stichtse Vecht systeembeheer@stichtsevecht.nl T 0346 25 4488 **Created via Incoming Email Processor** From: Servicedesk Stichtse Vecht <servicedesk@stichtsevecht.nl>

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
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  "changeInfoField1": "",
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  "changeInfoField5": "",
  "companyID": 285,
  "companyLocationID": 112,
  "completedByResourceID": 29682894,
  "completedDate": "2026-07-29T11:07:48.013Z",
  "configurationItemID": null,
  "contactID": 30686368,
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  "createDate": "2026-07-29T09:34:40.873Z",
  "createdByContactID": 30686368,
  "creatorResourceID": 30686368,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Beste Servicedesk TSV-Connect,\r\n\r\nWe hebben nieuwe informatie betreft:\r\n\r\nDatum van registratie:29-07-2026\r\nMelding nummer:I2607 1366\r\nKorte omschrijving:Storing telefonie\r\nTicketnummer TSV:\r\n\r\nNaam aanmelder:Peter van Ingen\r\nTelefoonnummer:+31346254532\r\nMobiele nummer:\r\nE-mailadres:Peter.van.Ingen@stichtsevecht.nl\r\n\r\nInformatie:\r\n\r\n Met vriendelijke groet,\r\n\r\nSysteembeheer Stichtse Vecht\r\nTeam Informatie en Technologie Beheer\r\nGemeente Stichtse Vecht\r\n\r\nsysteembeheer@stichtsevecht.nl\r\nT 0346 25 4488\r\n\r\n**Created via Incoming Email Processor**\r\nFrom: Servicedesk Stichtse Vecht <servicedesk@stichtsevecht.nl>",
  "dueDateTime": "2026-08-12T10:22:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-07-29T10:18:44.173Z",
  "firstResponseDueDateTime": "2026-08-05T10:22:12.903Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43427,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-29T11:08:12.873Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-29T11:08:05.950Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-29T11:07:48.000Z",
  "lastTrackedModificationDateTime": "2026-07-29T11:07:48.047Z",
  "monitorID": null,
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  "priority": 7,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-29T11:07:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-29T11:07:00.000Z",
  "resolvedDueDateTime": "2026-08-12T10:22:12.903Z",
  "rmaStatus": null,
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  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 13,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 14,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260729.0004",
  "ticketType": 2,
  "title": "Ik heb een vraag of opmerking over deze ticket",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Iom de klant, mag dit dicht."
    },
    {
      "name": "Gepland in Outlook",
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    },
    {
      "name": "Klant prio",
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    },
    {
      "name": "Mobiel Nummer",
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    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}