Autotask Toolkit

v 2.13.2 PROD

T20260729.0001 — gaat nog niet goed Waiting Customer

Status
Waiting Customer
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
5x8
Issue type
Source
Telefoon
Klant
DPS - Dutch Protein & Services b.v. (4004JT3)
Contact
Robert Feenstra
Contract
DPS - Dutch Protein & Services b.v. (4004JT3) - 5x8 (HW + SW)
Asset (CI)
Toegewezen aan
Zain Jawad Kazem

Aangemaakt
2026-07-29 05:37
Due date
2026-08-04 13:00
Resolved
Completed
Laatste activiteit
2026-07-29 06:57

Beschrijving

Van: Robert Feenstra <rfeenstra@dpsfood.nl> Datum: 28-07-2026, 20:40 Onderwerp: gaat nog niet goed Hey Zain, Weer klachten , bepaalde nummers niet te belen zoals eerder gemeld, weer klachten van klanten en accountmanagers. Ik morgen vrij,  donderdag kunnen we testen maar svp vind t morgen Met vriendelijke groet / Kind regards / Mit freundlichen Grüßen, Robert Feenstra ? ? ? ? ? ICT Manager [gestript: Image.png — 10 KB] Dutch Protein & Services B.V. Sir Rowland Hillstraat 3 | 4004 JT | Tiel | Netherlands t +31 344 677 677 | m +31 6 538 786 95 www.dpsfood.nl [gestript: Image.png — 1 KB] Click here to find out more about a future proof DP&S

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 902,
  "companyLocationID": 820,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30685027,
  "contractID": 29684148,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-29T05:37:06.030Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Van:\n Robert Feenstra <rfeenstra@dpsfood.nl>\n\nDatum:\n 28-07-2026, 20:40\n\nOnderwerp:\n gaat nog niet goed\n\nHey Zain,\n\nWeer klachten , bepaalde nummers niet te belen zoals eerder gemeld, weer klachten van klanten en accountmanagers. Ik morgen vrij,  donderdag kunnen we testen maar svp vind t morgen\n\nMet vriendelijke groet / Kind regards / Mit freundlichen Grüßen,\n\nRobert\n\nFeenstra\n\n?\n?\n?\n?\n?\n\nICT Manager\n\n[gestript: Image.png — 10 KB]\n\nDutch Protein & Services B.V.\n\nSir Rowland Hillstraat 3\n\n|\n\n4004 JT\n\n|\n\nTiel\n\n|\n\nNetherlands\n\nt \n+31 344 677 677\n\n|\n\nm \n+31 6 538 786 95\n\nwww.dpsfood.nl\n\n[gestript: Image.png — 1 KB]\n\nClick here to find out more about a future proof DP&S",
  "dueDateTime": "2026-08-04T13:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-07-29T06:50:53.840Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43424,
  "impersonatorCreatorResourceID": 29682934,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-29T06:57:57.400Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682894,
  "lastCustomerNotificationDateTime": "2026-07-29T06:51:09.560Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-29T06:50:53.250Z",
  "lastTrackedModificationDateTime": "2026-07-29T06:57:57.400Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": 40.0,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 7,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260729.0001",
  "ticketType": 2,
  "title": "gaat nog niet goed",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}