Autotask Toolkit
v 2.13.2 PRODT20260729.0001 — gaat nog niet goed Waiting Customer
- Status
- Waiting Customer
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 5x8
- Issue type
- –
- Source
- Telefoon
- Klant
- DPS - Dutch Protein & Services b.v. (4004JT3)
- Contact
- Robert Feenstra
- Contract
- DPS - Dutch Protein & Services b.v. (4004JT3) - 5x8 (HW + SW)
- Asset (CI)
- –
- Toegewezen aan
- Zain Jawad Kazem
- Aangemaakt
- 2026-07-29 05:37
- Due date
- 2026-08-04 13:00
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-07-29 06:57
Beschrijving
Van: Robert Feenstra <rfeenstra@dpsfood.nl> Datum: 28-07-2026, 20:40 Onderwerp: gaat nog niet goed Hey Zain, Weer klachten , bepaalde nummers niet te belen zoals eerder gemeld, weer klachten van klanten en accountmanagers. Ik morgen vrij, donderdag kunnen we testen maar svp vind t morgen Met vriendelijke groet / Kind regards / Mit freundlichen Grüßen, Robert Feenstra ? ? ? ? ? ICT Manager [gestript: Image.png — 10 KB] Dutch Protein & Services B.V. Sir Rowland Hillstraat 3 | 4004 JT | Tiel | Netherlands t +31 344 677 677 | m +31 6 538 786 95 www.dpsfood.nl [gestript: Image.png — 1 KB] Click here to find out more about a future proof DP&S
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
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"companyID": 902,
"companyLocationID": 820,
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"description": "Van:\n Robert Feenstra <rfeenstra@dpsfood.nl>\n\nDatum:\n 28-07-2026, 20:40\n\nOnderwerp:\n gaat nog niet goed\n\nHey Zain,\n\nWeer klachten , bepaalde nummers niet te belen zoals eerder gemeld, weer klachten van klanten en accountmanagers. Ik morgen vrij, donderdag kunnen we testen maar svp vind t morgen\n\nMet vriendelijke groet / Kind regards / Mit freundlichen Grüßen,\n\nRobert\n\nFeenstra\n\n?\n?\n?\n?\n?\n\nICT Manager\n\n[gestript: Image.png — 10 KB]\n\nDutch Protein & Services B.V.\n\nSir Rowland Hillstraat 3\n\n|\n\n4004 JT\n\n|\n\nTiel\n\n|\n\nNetherlands\n\nt \n+31 344 677 677\n\n|\n\nm \n+31 6 538 786 95\n\nwww.dpsfood.nl\n\n[gestript: Image.png — 1 KB]\n\nClick here to find out more about a future proof DP&S",
"dueDateTime": "2026-08-04T13:00:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": null,
"firstResponseDateTime": "2026-07-29T06:50:53.840Z",
"firstResponseDueDateTime": null,
"firstResponseInitiatingResourceID": 29682894,
"hoursToBeScheduled": null,
"id": 43424,
"impersonatorCreatorResourceID": 29682934,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-07-29T06:57:57.400Z",
"lastActivityPersonType": 1,
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"lastCustomerNotificationDateTime": "2026-07-29T06:51:09.560Z",
"lastCustomerVisibleActivityDateTime": "2026-07-29T06:50:53.250Z",
"lastTrackedModificationDateTime": "2026-07-29T06:57:57.400Z",
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"priority": 3,
"problemTicketId": null,
"projectID": null,
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"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
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"rmaStatus": null,
"rmaType": null,
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"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 2,
"serviceLevelAgreementPausedNextEventHours": 40.0,
"serviceThermometerTemperature": null,
"source": 2,
"status": 7,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260729.0001",
"ticketType": 2,
"title": "gaat nog niet goed",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
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},
{
"name": "Klant prio",
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},
{
"name": "Mobiel Nummer",
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},
{
"name": "OB-Status",
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},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
]
}