{
  "apiVendorID": null,
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  "changeInfoField5": "",
  "companyID": 1178,
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  "contactID": 30686285,
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  "createDate": "2026-07-28T12:03:44.060Z",
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  "currentServiceThermometerRating": null,
  "description": "Van:\n Jeroen Waldram <jwaldram@tsv-groep.nl>\n\nDatum:\n 28-07-2026, 14:01\n\nOnderwerp:\n Melding werkzaamheden Zaanstad\n\nHi Andre,\n\nGraag een ticket aanmaken voor gemeente Zaanstad.\n\nZij hebben zo werkzaamheden aan de Vodafone verbinding in de ruimte van de brandweer, deze gaat er over 1 uur uit, duur onbekend. Melding kan op de SBC komen.\n\nVerwachting is dat de primaire trunks het blijven doen dus is er geen onbeschikbaarheid. Graag dit laten controleren.\n\nAdriaan Westra is contactpersoon. \n\nMet vriendelijke groet,\n\n \n\nJeroen Waldram\n\nICT Consultant\n\nTSV-GROEP BV\n\n+31204303214\n\njwaldram@tsv-groep.nl\n\nwww.tsv-groep.nl\n\nHulstweg 8, 1032 LB, Amsterdam",
  "dueDateTime": "2026-08-04T09:33:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-07-28T12:08:26.343Z",
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  "id": 43420,
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  "isVisibleToComanaged": false,
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  "lastActivityDate": "2026-07-28T12:08:52.427Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-28T12:08:45.857Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-28T12:08:26.120Z",
  "lastTrackedModificationDateTime": "2026-07-28T12:08:26.167Z",
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  "previousServiceThermometerRating": null,
  "priority": 2,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "Inkoopordernummer: 42 000 24 33",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
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  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
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  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": 39.9216,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 7,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260728.0003",
  "ticketType": 2,
  "title": "Melding werkzaamheden Zaanstad Vodafone ",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
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    {
      "name": "OB-Status",
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    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
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}