Autotask Toolkit

v 2.13.2 PROD

T20260728.0001 — Inloggen Univerge Blue Admin Portal Waiting Customer

Status
Waiting Customer
Priority
L6- Request
Category
TSV Requests
Type
Service Request

Queue
TPS - Tickets
SLA
Cloud Comfort (5x8x14)
Issue type
Source
Client Portal
Klant
Abonnementenland (1967DB1739)
Contact
IT Servicedesk
Contract
Abonnementenland (1967DB1739) - 5x8 Comfort SLA
Asset (CI)
Toegewezen aan
Marc Blankestijn

Aangemaakt
2026-07-28 07:38
Due date
2026-08-10 11:56
Resolved
Completed
Laatste activiteit
2026-07-28 12:04

Beschrijving

Hi, Ons Univerge Blue Admin Portal inlog hing aan george@bondis.nl met een 2FA op zijn eigen mobiel. George is niet meer in dienst en nu kunnen wij niet meer in dit account. Is dit aan te passen? Zo ja, graag de inlog veranderen naar itservicedesk@bondis.nl Alvast bedankt Jordi

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683526,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1141,
  "companyLocationID": 1161,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30686273,
  "contractID": 29684761,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-28T07:38:27.820Z",
  "createdByContactID": 30685829,
  "creatorResourceID": 30685829,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Hi, \r\nOns Univerge Blue Admin Portal inlog hing aan george@bondis.nl met een 2FA op zijn eigen mobiel.\r\nGeorge is niet meer in dienst en nu kunnen wij niet meer in dit account. \r\nIs dit aan te passen? \r\nZo ja, graag de inlog veranderen naar itservicedesk@bondis.nl \r\n\r\nAlvast bedankt\r\n\r\nJordi",
  "dueDateTime": "2026-08-10T11:56:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-07-28T07:49:55.320Z",
  "firstResponseDueDateTime": "2026-08-10T11:10:52.107Z",
  "firstResponseInitiatingResourceID": 29682886,
  "hoursToBeScheduled": null,
  "id": 43418,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-28T12:04:41.973Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-28T12:04:39.583Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-28T12:04:20.167Z",
  "lastTrackedModificationDateTime": "2026-07-28T12:04:20.213Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 7,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
  "serviceLevelAgreementPausedNextEventHours": 76.3662,
  "serviceThermometerTemperature": null,
  "source": -1,
  "status": 7,
  "subIssueType": null,
  "ticketCategory": 105,
  "ticketNumber": "T20260728.0001",
  "ticketType": 1,
  "title": "Inloggen Univerge Blue Admin Portal",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}