Autotask Toolkit
v 2.13.2 PRODT20260728.0001 — Inloggen Univerge Blue Admin Portal Waiting Customer
- Status
- Waiting Customer
- Priority
- L6- Request
- Category
- TSV Requests
- Type
- Service Request
- Queue
- TPS - Tickets
- SLA
- Cloud Comfort (5x8x14)
- Issue type
- –
- Source
- Client Portal
- Klant
- Abonnementenland (1967DB1739)
- Contact
- IT Servicedesk
- Contract
- Abonnementenland (1967DB1739) - 5x8 Comfort SLA
- Asset (CI)
- –
- Toegewezen aan
- Marc Blankestijn
- Aangemaakt
- 2026-07-28 07:38
- Due date
- 2026-08-10 11:56
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-07-28 12:04
Beschrijving
Hi, Ons Univerge Blue Admin Portal inlog hing aan george@bondis.nl met een 2FA op zijn eigen mobiel. George is niet meer in dienst en nu kunnen wij niet meer in dit account. Is dit aan te passen? Zo ja, graag de inlog veranderen naar itservicedesk@bondis.nl Alvast bedankt Jordi
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682886,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683526,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 1141,
"companyLocationID": 1161,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30686273,
"contractID": 29684761,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-07-28T07:38:27.820Z",
"createdByContactID": 30685829,
"creatorResourceID": 30685829,
"creatorType": 2,
"currentServiceThermometerRating": null,
"description": "Hi, \r\nOns Univerge Blue Admin Portal inlog hing aan george@bondis.nl met een 2FA op zijn eigen mobiel.\r\nGeorge is niet meer in dienst en nu kunnen wij niet meer in dit account. \r\nIs dit aan te passen? \r\nZo ja, graag de inlog veranderen naar itservicedesk@bondis.nl \r\n\r\nAlvast bedankt\r\n\r\nJordi",
"dueDateTime": "2026-08-10T11:56:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682886,
"firstResponseDateTime": "2026-07-28T07:49:55.320Z",
"firstResponseDueDateTime": "2026-08-10T11:10:52.107Z",
"firstResponseInitiatingResourceID": 29682886,
"hoursToBeScheduled": null,
"id": 43418,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-07-28T12:04:41.973Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-07-28T12:04:39.583Z",
"lastCustomerVisibleActivityDateTime": "2026-07-28T12:04:20.167Z",
"lastTrackedModificationDateTime": "2026-07-28T12:04:20.213Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 7,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": null,
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 17,
"serviceLevelAgreementPausedNextEventHours": 76.3662,
"serviceThermometerTemperature": null,
"source": -1,
"status": 7,
"subIssueType": null,
"ticketCategory": 105,
"ticketNumber": "T20260728.0001",
"ticketType": 1,
"title": "Inloggen Univerge Blue Admin Portal",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
]
}