Autotask Toolkit

v 2.13.2 PROD

T20260727.0006 — Verbinding down Escalated

Status
Escalated
Priority
L1- Incident hoog
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x8
Issue type
Source
Telefoon
Klant
Geveke Werktuigbouw BV (1014BA51)
Contact
Linda Spolders
Contract
Geveke Werktuigbouw BV (1014BA51) - 7x8 (HW+SW)
Asset (CI)
Toegewezen aan
Marc Blankestijn

Aangemaakt
2026-07-27 10:07
Due date
2026-07-28 18:07
Resolved
Completed
Laatste activiteit
2026-07-29 07:42

Beschrijving

Middels monitoring constateren wij dat de verbinding op de Kabelweg 51 down is.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
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  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 292,
  "companyLocationID": 119,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30683328,
  "contractID": 29684608,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-27T10:07:24.107Z",
  "createdByContactID": null,
  "creatorResourceID": 29682886,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Middels monitoring constateren wij dat de verbinding op de Kabelweg 51 down is.",
  "dueDateTime": "2026-07-28T18:07:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-07-27T10:07:24.107Z",
  "firstResponseDueDateTime": "2026-07-27T18:07:24.107Z",
  "firstResponseInitiatingResourceID": 29682886,
  "hoursToBeScheduled": null,
  "id": 43415,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-29T07:42:04.540Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-29T07:41:56.040Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-29T07:41:36.900Z",
  "lastTrackedModificationDateTime": "2026-07-28T12:18:16.600Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 1,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-07-28T18:07:24.107Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 22,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260727.0006",
  "ticketType": 2,
  "title": "Verbinding down",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}