Autotask Toolkit

v 2.13.2 PROD

T20260727.0002 — ams1nas01_synology_AMS1Active Backup for Business - De back-uptaken op ams1nas01 hebben hun geplande backups gemist Complete

Status
Complete
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x8
Issue type
Source
Telefoon
Klant
TSV-GROEP BV (1032LB8)
Contact
Andre Kik
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
Toegewezen aan
Marc Blankestijn

Aangemaakt
2026-07-27 07:32
Due date
2026-07-31 13:32
Resolved
2026-07-28 11:20
Completed
2026-07-28 11:20
Laatste activiteit
2026-07-28 11:21

Beschrijving

Van: Synology AMS17 <noreply@tsv-groep.nl> Datum: 26-07-2026, 00:00 Onderwerp: ams1nas01_synology_AMS1Active Backup for Business - De back-uptaken op ams1nas01 hebben hun geplande backups gemist De volgende taken op ams1nas01 hebben hun geplande back-ups gemist omdat de bronnen voor de back-up waren losgekoppeld van Active Backup for Business: active_backup-Default (AMS1CAP01) Controleer de verbindingen van de apparaten om er zeker van te zijn dat de back-ups kunnen worden uitgevoerd zoals gepland.   Van ams1nas01

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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  "changeInfoField1": "",
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  "description": "Van:\n Synology AMS17 <noreply@tsv-groep.nl>\n\nDatum:\n 26-07-2026, 00:00\n\nOnderwerp:\n ams1nas01_synology_AMS1Active Backup for Business - De back-uptaken op ams1nas01 hebben hun geplande backups gemist\n\nDe volgende taken op ams1nas01 hebben hun geplande back-ups gemist omdat de bronnen voor de back-up waren losgekoppeld van Active Backup for Business:\nactive_backup-Default (AMS1CAP01)\nControleer de verbindingen van de apparaten om er zeker van te zijn dat de back-ups kunnen worden uitgevoerd zoals gepland.\n \nVan ams1nas01",
  "dueDateTime": "2026-07-31T13:32:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-07-28T11:09:00.000Z",
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  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-28T11:20:00.000Z",
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  "source": 2,
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  "ticketCategory": 103,
  "ticketNumber": "T20260727.0002",
  "ticketType": 2,
  "title": "ams1nas01_synology_AMS1Active Backup for Business - De back-uptaken op ams1nas01 hebben hun geplande backups gemist",
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}