Autotask Toolkit
v 2.21.0 PRODT20260727.0002 — ams1nas01_synology_AMS1Active Backup for Business - De back-uptaken op ams1nas01 hebben hun geplande backups gemist Complete
- Status
- Complete
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 7x8
- Issue type
- –
- Source
- Telefoon
- Klant
- TSV-GROEP BV (1032LB8)
- Contact
- Andre Kik
- Contract
- TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
- Asset (CI)
- –
- Toegewezen aan
- Marc Blankestijn
- Aangemaakt
- 2026-07-27 07:32
- Due date
- 2026-07-31 13:32
- Resolved
- 2026-07-28 11:20
- Completed
- 2026-07-28 11:20
- Laatste activiteit
- 2026-07-28 11:21
Beschrijving
Van: Synology AMS17 <noreply@tsv-groep.nl> Datum: 26-07-2026, 00:00 Onderwerp: ams1nas01_synology_AMS1Active Backup for Business - De back-uptaken op ams1nas01 hebben hun geplande backups gemist De volgende taken op ams1nas01 hebben hun geplande back-ups gemist omdat de bronnen voor de back-up waren losgekoppeld van Active Backup for Business: active_backup-Default (AMS1CAP01) Controleer de verbindingen van de apparaten om er zeker van te zijn dat de back-ups kunnen worden uitgevoerd zoals gepland. Van ams1nas01
Verloop
-
Certificaat is vervangen op de AMS1NAS01. Hierdoor kon de backup agent geen verbinding meer maken. Door binnen de backup agent het nieuwe certificaat te accepteren is de verbinding hersteld. Handmatige backup gestart.
-
Geen specifieke oplossing, zie ticket acties.
Geen items met de huidige filters.
Volledige record uit Autotask
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"assignedResourceRoleID": 29683475,
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"changeApprovalBoard": null,
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"changeInfoField1": "",
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"changeInfoField3": "",
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"changeInfoField5": "",
"companyID": 436,
"companyLocationID": 263,
"completedByResourceID": 29682886,
"completedDate": "2026-07-28T11:20:41.483Z",
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"createDate": "2026-07-27T07:32:26.603Z",
"createdByContactID": null,
"creatorResourceID": 29682888,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Van:\n Synology AMS17 <noreply@tsv-groep.nl>\n\nDatum:\n 26-07-2026, 00:00\n\nOnderwerp:\n ams1nas01_synology_AMS1Active Backup for Business - De back-uptaken op ams1nas01 hebben hun geplande backups gemist\n\nDe volgende taken op ams1nas01 hebben hun geplande back-ups gemist omdat de bronnen voor de back-up waren losgekoppeld van Active Backup for Business:\nactive_backup-Default (AMS1CAP01)\nControleer de verbindingen van de apparaten om er zeker van te zijn dat de back-ups kunnen worden uitgevoerd zoals gepland.\n \nVan ams1nas01",
"dueDateTime": "2026-07-31T13:32:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682886,
"firstResponseDateTime": "2026-07-28T11:09:00.000Z",
"firstResponseDueDateTime": "2026-07-29T14:32:26.603Z",
"firstResponseInitiatingResourceID": 29682886,
"hoursToBeScheduled": null,
"id": 43411,
"impersonatorCreatorResourceID": 29682934,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-07-28T11:21:02.853Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-07-28T11:20:59.157Z",
"lastCustomerVisibleActivityDateTime": "2026-07-28T11:20:01.960Z",
"lastTrackedModificationDateTime": "2026-07-28T11:20:41.517Z",
"monitorID": null,
"monitorTypeID": null,
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"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": "2026-07-28T11:20:00.000Z",
"resolutionPlanDueDateTime": null,
"resolvedDateTime": "2026-07-28T11:20:00.000Z",
"resolvedDueDateTime": "2026-07-31T13:32:26.603Z",
"rmaStatus": null,
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"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 9,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 5,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260727.0002",
"ticketType": 2,
"title": "ams1nas01_synology_AMS1Active Backup for Business - De back-uptaken op ams1nas01 hebben hun geplande backups gemist",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Certificaat geaccpteerd op backup agent."
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
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}