T20260727.0001 — Update: Aanmelding in de 3CX app van de Bedrijfspassen - GVB-M260723 084 - Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 7x4
Issue type: –
Source: Telefoon

Klant: GVB Exploitatie B.V. (1043HP106)
Contact: Servicedesk ICT
Contract: GVB Exploitatie B.V. (1043HP106) - 7x4 (STRIP)
Asset (CI): –
Toegewezen aan: André Kik

Aangemaakt: 2026-07-27 07:26
Due date: 2026-08-14 09:18
Resolved: 2026-08-04 07:05
Completed: 2026-08-04 07:04
Laatste activiteit: 2026-08-04 07:05

Beschrijving

Van: Servicedesk ICT <servicedeskict@gvb.nl> Datum: 23-07-2026, 16:05 Onderwerp: Update: Aanmelding in de 3CX app van de Bedrijfspassen - GVB-M260723 084 - Servicedesk ICT Beste TSV-groep, Er is een update in melding: GVB-M260723 084 Update: Beste TSV, In onze documentatie staat dat jullie meldingen aanmaken bij IPcare. Wij hebben een verzoek ontvangen om: Suellen Hoyer 99005935 toegang te gaven tot 802 BP-Q (Bedrijfspassen) in 3CX. Zouden jullie dit voor ons bij IPcare willen indienen? Alvast bedankt! Met vriendelijke groet, Marijn Wil je reageren op deze melding via de mail, beantwoord dan deze mail met het meldingsnummer in het onderwerp. Als je telefonisch wilt reageren op deze melding zijn wij bereikbaar op: 088-65 000 15 Vriendelijke groet, Marijn Geyskens Servicedesk ICT servicedeskict.gvb.nl

Verloop

2026-07-27 07:26 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (servicedeskict@gvb.nl) Initiated by André Kik
2026-07-27 07:26 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-07-27 14:01 Notities Autotask Administrator

Ticket Outsourced

Ticket outsourced to VoiceByte (1187JD80) by Kik, André
2026-07-27 14:04 Notities Autotask Administrator

Ticket Outsource Accepted

Ticket was accepted.
2026-07-28 07:15 Time-entries 0.33 uur

Hi Marijn, Suellen is toegevoegd aan de BP-Q 802. Met vriendelijke groet, Matthijs Smeets Total Hours (Hours Worked - Offset) = 0.25 - 0.00 = 0.25
2026-07-28 07:42 Notities Autotask Administrator

Outsource Completed by Service Partner

This ticket has been completed by the service partner. The outsource process will be completed when the lead partner approves the outsource completion.
2026-07-28 07:43 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (servicedeskict@gvb.nl) Initiated by Autotask Administrator
2026-08-04 07:04 Time-entries André Kik 0.17 uur

Suellen is toegevoegd aan de BP-Q 802.
2026-08-04 07:04 Notities André Kik

Outsource Completion Approved

Outsource to VoiceByte (1187JD80) completion has been approved.
2026-08-04 07:04 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (servicedeskict@gvb.nl) Initiated by André Kik

Volledige record uit Autotask

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