Autotask Toolkit
v 2.13.2 PRODT20260722.0003 — Gesprekken verbreken. Notification received
- Status
- Notification received
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- Cloud VIP (7x8x7d)
- Issue type
- –
- Source
- Telefoon
- Klant
- F&J Beumer BV (1058JP49)
- Contact
- Jolanda Beumer
- Contract
- F&J Beumer (1058JP49) - 7x8 Cloud VIP
- Asset (CI)
- –
- Toegewezen aan
- Marc Blankestijn
- Aangemaakt
- 2026-07-22 14:55
- Due date
- 2026-07-29 11:00
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-07-23 15:13
Beschrijving
Sommige gesprekken verbreken wanneer ze nog in de wachtrij staan.
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682886,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 274,
"companyLocationID": 101,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30683185,
"contractID": 29684668,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-07-22T14:55:44.867Z",
"createdByContactID": null,
"creatorResourceID": 29682888,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Sommige gesprekken verbreken wanneer ze nog in de wachtrij staan.",
"dueDateTime": "2026-07-29T11:00:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682886,
"firstResponseDateTime": "2026-07-23T09:21:35.610Z",
"firstResponseDueDateTime": "2026-07-28T10:46:50.260Z",
"firstResponseInitiatingResourceID": 29682886,
"hoursToBeScheduled": null,
"id": 43401,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-07-23T15:13:00.933Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-07-23T09:21:51.397Z",
"lastCustomerVisibleActivityDateTime": "2026-07-23T15:12:40.420Z",
"lastTrackedModificationDateTime": "2026-07-23T15:12:40.717Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": "2026-07-30T09:46:50.260Z",
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 19,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 19,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260722.0003",
"ticketType": 2,
"title": "Gesprekken verbreken.",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
]
}