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  "changeInfoField3": "",
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  "changeInfoField5": "",
  "companyID": 436,
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  "completedByResourceID": null,
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  "contactID": 30683913,
  "contractID": 29683887,
  "contractServiceBundleID": null,
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  "createDate": "2026-07-22T10:03:39.000Z",
  "createdByContactID": null,
  "creatorResourceID": 29682885,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Omdat PRTG nu geforceerd over gaat naar subscription, moeten we op zoek naar een alternatief. We gaan NIET onze perpetual licentie (met een oneindig gebruiksrecht voor maximaal 1000 nodes) teruggeven aan Peassler voor een abonnement waarbij we altijd moeten blijven betalen (en als we stoppen kunnen we de applicatie niet meer gebruiken). Daarbij gaat de prijs x5 (van 580 per jaar naar 3200 per jaar!).",
  "dueDateTime": "2026-08-04T13:33:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-07-22T10:09:56.513Z",
  "firstResponseDueDateTime": "2026-07-29T07:33:39.000Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 43400,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-22T10:09:56.483Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-22T10:03:55.713Z",
  "lastCustomerVisibleActivityDateTime": null,
  "lastTrackedModificationDateTime": "2026-07-22T10:09:56.483Z",
  "monitorID": null,
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  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
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  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
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  "resolvedDueDateTime": "2026-08-04T13:33:39.000Z",
  "rmaStatus": null,
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  "serviceLevelAgreementID": 2,
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  "source": 2,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 121,
  "ticketNumber": "T20260722.0002",
  "ticketType": 4,
  "title": "PRTG moet worden vervangen",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Wordt niet gefactureerd"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
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    {
      "name": "OB-Status",
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    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
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}