T20260721.0004 — dect geeft incompatibel naar dit nummer Complete

Status: Complete
Priority: L2- Incident normaal
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: 5x8
Issue type: –
Source: Telefoon

Klant: DPS - Dutch Protein & Services b.v. (4004JT3)
Contact: Robert Feenstra
Contract: DPS - Dutch Protein & Services b.v. (4004JT3) - 5x8 (HW + SW)
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-07-21 10:45
Due date: 2026-08-03 13:31
Resolved: 2026-07-28 12:58
Completed: 2026-07-28 12:58
Laatste activiteit: 2026-07-28 12:59

Beschrijving

Van: Robert Feenstra <rfeenstra@dpsfood.nl> Datum: 21-07-2026, 12:31 Onderwerp: dect geeft incompatibel naar dit nummer Verstuurd vanaf mijn iPhone Met vriendelijke groet / Kind regards / Mit freundlichen Grüßen, Robert Feenstra ? ? ? ? ICT Manager [gestript: image534164.png — 14 KB] Dutch Protein & Services B.V. Sir Rowland Hillstraat 3 | 4004 JT | Tiel | Netherlands t +31 344 677 677 | m +31 6 538 786 95 www.dpsfood.nl [gestript: image996467.png — 965 B] Click here to find out more about a future proof DP&S

Verloop

2026-07-21 10:46 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (rfeenstra@dpsfood.nl); Ticket Contact (rfeenstra@dpsfood.nl) Initiated by André Kik
2026-07-21 10:46 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by André Kik
2026-07-22 07:38 Time-entries Marc Blankestijn 0.17 uur

Hoi Robert, Welke dect geeft deze foutmelding (toestelnummer). Lukt het wel om met andere toestellen het aangegeven nummer te bellen? Groet, Marc
2026-07-22 07:43 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (rfeenstra@dpsfood.nl); Ticket Contact (rfeenstra@dpsfood.nl) Initiated by Marc Blankestijn
2026-07-28 12:57 Time-entries André Kik 0.17 uur

Geen reactie meer ontvangen.
2026-07-28 12:58 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (rfeenstra@dpsfood.nl); Ticket Contact (rfeenstra@dpsfood.nl) Initiated by André Kik

Volledige record uit Autotask

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  "changeInfoField1": "",
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  "companyID": 902,
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  "dueDateTime": "2026-08-03T13:31:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
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  "firstResponseInitiatingResourceID": 29682886,
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  "impersonatorCreatorResourceID": 29682934,
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  "lastActivityDate": "2026-07-28T12:59:05.313Z",
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  "lastCustomerNotificationDateTime": "2026-07-28T12:58:33.977Z",
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  "resolutionPlanDateTime": "2026-07-28T12:58:00.000Z",
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  "resolvedDateTime": "2026-07-28T12:58:00.000Z",
  "resolvedDueDateTime": "2026-08-03T13:31:04.037Z",
  "rmaStatus": null,
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  "source": 2,
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  "ticketNumber": "T20260721.0004",
  "ticketType": 2,
  "title": "dect geeft incompatibel naar dit nummer",
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