{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 340,
  "companyLocationID": 167,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30683534,
  "contractID": 29684775,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-21T08:40:16.473Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Van:\n Marco Stam <marco.stam@Koopmanint.com>\n\nDatum:\n 21-07-2026, 10:39\n\nOnderwerp:\n Phone numbers Porto\n\nGoodmorning,\n\n \n\nIn our office in Porto they have installed the new lines for the phone numbers.\n\nThey have installed their own SBC, I think somethings need to be configured before it will work again.\n\n \n\nCan you look at it?\n\nIf there is something that needs to be tested or connected, let me know and Goncalo(in CC) know.\n\n \n\n \n\nMet vriendelijke groet, With kind regards,\n\n \n\nMarco Stam\n\nICT Beheer\n\n \n\nA\n\nDistelweg 88 | 1031 HH Amsterdam | The Netherlands\n\nT\n\n+31 20 49 47 876\n\nE\n\nMarco.Stam@koopmanint.com",
  "dueDateTime": "2026-08-05T10:52:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-07-21T10:33:55.250Z",
  "firstResponseDueDateTime": "2026-07-24T08:43:31.753Z",
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 43394,
  "impersonatorCreatorResourceID": 29682934,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-30T08:46:38.917Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-30T08:46:35.153Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-30T08:46:15.017Z",
  "lastTrackedModificationDateTime": "2026-07-30T08:46:34.510Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "LET OP INDEX",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-08-05T10:52:37.840Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 19,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260721.0001",
  "ticketType": 2,
  "title": "Phone numbers Porto",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}