T20260715.0015 — Kim toevoegen bij Huntgroepen Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: Cloud Comfort (5x8x14)
Issue type: –
Source: Telefoon

Klant: CG Drives & Automation Netherlands B.V. (5541SK15)
Contact: Chris Reijrink
Contract: CG Drives & Automation Netherlands B.V. (5541SK15) - 5x8 Comfort SLA
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-07-15 14:50
Due date: 2026-07-29 09:50
Resolved: 2026-07-16 12:54
Completed: 2026-07-16 12:55
Laatste activiteit: 2026-07-16 12:55

Beschrijving

Hallo Andre, Kun je Kim Diepeveen ook toevoegen in de hunt groups : -Service desk EN -Service desk NL -Storingsdienst Of kun je me uitleggen hoe ik dat kan doen in TSC navigator ? Mvg, Chris Reijrink Pas op: Extern (chris.reijrink@cgglobal.com <mailto:chris.reijrink@cgglobal.com> ) Eerste keer afzender Gegevens <https://protection.eu.inkyphishfence.com/details?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL2FraWtAdHN2LWNvbm5lY3QubmwvNDllNDIxZTAwMDUxMjhhYjQzMjNiM2ZkYTU0YzJjZGEvMTc4NDEyMjYwNS44ODQ0MTY2#key=665f7b0463e3913f1ea300b874d64d3d> Let op! U heeft nog niet eerder mail ontvangen van deze afzender. Veilig <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL2FraWtAdHN2LWNvbm5lY3QubmwvNDllNDIxZTAwMDUxMjhhYjQzMjNiM2ZkYTU0YzJjZGEvMTc4NDEyMjYwNS44ODQ0MTY2&label=safe&quick=1#key=665f7b0463e3913f1ea300b874d64d3d> Spam <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL2FraWtAdHN2LWNvbm5lY3QubmwvNDllNDIxZTAwMDUxMjhhYjQzMjNiM2ZkYTU0YzJjZGEvMTc4NDEyMjYwNS44ODQ0MTY2&label=spam&quick=1&block_sender=1#key=665f7b0463e3913f1ea300b874d64d3d> Phishing <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL2FraWtAdHN2LWNvbm5lY3QubmwvNDllNDIxZTAwMDUxMjhhYjQzMjNiM2ZkYTU0YzJjZGEvMTc4NDEyMjYwNS44ODQ0MTY2&label=phish&quick=1&block_sender=1#key=665f7b0463e3913f1ea300b874d64d3d> Meer... <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL2FraWtAdHN2LWNvbm5lY3QubmwvNDllNDIxZTAwMDUxMjhhYjQzMjNiM2ZkYTU0YzJjZGEvMTc4NDEyMjYwNS44ODQ0MTY2#key=665f7b0463e3913f1ea300b874d64d3d> Hallo Andre, Kun je Kim Diepeveen ook toevoegen in de hunt groups : -Service desk EN -Service desk NL -Storingsdienst Of kun je me uitleggen hoe ik dat kan doen in TSC navigator ? Mvg, Chris Reijrink Service Engineer CG Drives & Automation T +31 497 389 222, F +31 497 386 277 Savoor 15, 5541 SK Reusel chris.reijrink@cgglobal.com <mailto:chris.reijrink@cgglobal.com> www.emotron.com <https://link.eu.inky.net/link?domain=www.emotron.com&t=h.eJxdj00SgjAUg6_CdG1_KYisuEp5PKBSW6atsHC8u9alyyTfTJIXeUZH-oqsOe895-d5MnyEHINnEB6cXCqylTwjrN6CcXSPYcaUbPBfkTAeFjDRkR40p4MuMeDOzWa3oUgI3iNk5h3XN9RKohCikaozo65VPdbzZBoNCibD5bXTUqlWNKzrtJZtW9qxtMMabWIR7T1avw2wLC6MxpWJhZl-zJ-Zyy_5_gDbLkde.MEYCIQCfkKcYqf0cGMvRFUrB6UTyPC08CkvE6jJMuvPiTVNNQAIhAMU57j1zepSVizO3BZ0HLUmCLJgmcNdoBZrF0Bl12rbS> / www.cgglobal.com <https://link.eu.inky.net/link?domain=www.cgglobal.com&t=h.eJxdj0EOgyAURK_SsC4giNa68irw_SqVggGqi6Z3b-mq6XImL3kzT_KIjvQnsuS89Zwfx8Fgnl0w2jEId07OJ7IWICMs3oJ2dIthwpRs8J-QMO4WMFFDd5rTTucYcON6tetQIgTvETLzjqsrKimwqqpGyE4bVcva1NOoGwUSRs3FpVNCyrZqWNcpJdq22LHYYYk2sYj2Fq1fh9-JhRm_zF-ZyzHxegMPCUeV.MEYCIQCSogcfwVX3kzxlXM1h_OINwS-_Fz20hMp7nV6Pscf4ZQIhAK6CWJLuRWZlpxkK0keUmfeKieoB5CdbpfGxhAE3Y9Uk>

Verloop

2026-07-15 14:51 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (joost.claassens@cgglobal.com); Ticket Contact (chris.reijrink@cgglobal.com) Initiated by André Kik
2026-07-15 14:51 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by André Kik
2026-07-15 14:51 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by André Kik
2026-07-15 14:51 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by André Kik
2026-07-15 14:51 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
2026-07-16 12:51 Time-entries Marc Blankestijn 0.17 uur

Hallo Chris, Ik heb Kim aan de groepen toegevoegd. Op de zelfde plek waar je de agenten in en uit de groep zou schakelen bij de storingsdienst, heb je boven aan een knop "Agent toevoegen". Zo kun je personen toevoegen aan de betreffende groep. Groet, Marc
2026-07-16 12:55 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (joost.claassens@cgglobal.com); Ticket Contact (chris.reijrink@cgglobal.com) Initiated by Marc Blankestijn
2026-07-16 12:55 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "description": "Hallo Andre, Kun je Kim Diepeveen ook toevoegen in de hunt groups : -Service desk EN -Service desk NL -Storingsdienst Of kun je me uitleggen hoe ik dat kan doen in TSC navigator ? Mvg, Chris Reijrink\n\nPas op: Extern (chris.reijrink@cgglobal.com <mailto:chris.reijrink@cgglobal.com> )\nEerste keer afzender   Gegevens <https://protection.eu.inkyphishfence.com/details?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL2FraWtAdHN2LWNvbm5lY3QubmwvNDllNDIxZTAwMDUxMjhhYjQzMjNiM2ZkYTU0YzJjZGEvMTc4NDEyMjYwNS44ODQ0MTY2#key=665f7b0463e3913f1ea300b874d64d3d> \n\nLet op! U heeft nog niet eerder mail ontvangen van deze afzender.\n  Veilig <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL2FraWtAdHN2LWNvbm5lY3QubmwvNDllNDIxZTAwMDUxMjhhYjQzMjNiM2ZkYTU0YzJjZGEvMTc4NDEyMjYwNS44ODQ0MTY2&label=safe&quick=1#key=665f7b0463e3913f1ea300b874d64d3d>   Spam <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL2FraWtAdHN2LWNvbm5lY3QubmwvNDllNDIxZTAwMDUxMjhhYjQzMjNiM2ZkYTU0YzJjZGEvMTc4NDEyMjYwNS44ODQ0MTY2&label=spam&quick=1&block_sender=1#key=665f7b0463e3913f1ea300b874d64d3d>   Phishing <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL2FraWtAdHN2LWNvbm5lY3QubmwvNDllNDIxZTAwMDUxMjhhYjQzMjNiM2ZkYTU0YzJjZGEvMTc4NDEyMjYwNS44ODQ0MTY2&label=phish&quick=1&block_sender=1#key=665f7b0463e3913f1ea300b874d64d3d>   Meer... <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL2FraWtAdHN2LWNvbm5lY3QubmwvNDllNDIxZTAwMDUxMjhhYjQzMjNiM2ZkYTU0YzJjZGEvMTc4NDEyMjYwNS44ODQ0MTY2#key=665f7b0463e3913f1ea300b874d64d3d>\n\nHallo Andre,\n\n\nKun je Kim Diepeveen ook toevoegen in de  hunt groups :\n\n-Service desk EN\n-Service desk NL\n\n-Storingsdienst\n\n\nOf kun je me uitleggen hoe ik dat kan doen in TSC navigator ?\n\nMvg,\n\n\nChris Reijrink\n\n\nService Engineer\n\nCG Drives & Automation\n\nT +31 497 389 222, F +31 497 386 277\n\nSavoor 15, 5541 SK Reusel\nchris.reijrink@cgglobal.com <mailto:chris.reijrink@cgglobal.com>\nwww.emotron.com <https://link.eu.inky.net/link?domain=www.emotron.com&t=h.eJxdj00SgjAUg6_CdG1_KYisuEp5PKBSW6atsHC8u9alyyTfTJIXeUZH-oqsOe895-d5MnyEHINnEB6cXCqylTwjrN6CcXSPYcaUbPBfkTAeFjDRkR40p4MuMeDOzWa3oUgI3iNk5h3XN9RKohCikaozo65VPdbzZBoNCibD5bXTUqlWNKzrtJZtW9qxtMMabWIR7T1avw2wLC6MxpWJhZl-zJ-Zyy_5_gDbLkde.MEYCIQCfkKcYqf0cGMvRFUrB6UTyPC08CkvE6jJMuvPiTVNNQAIhAMU57j1zepSVizO3BZ0HLUmCLJgmcNdoBZrF0Bl12rbS>  / www.cgglobal.com <https://link.eu.inky.net/link?domain=www.cgglobal.com&t=h.eJxdj0EOgyAURK_SsC4giNa68irw_SqVggGqi6Z3b-mq6XImL3kzT_KIjvQnsuS89Zwfx8Fgnl0w2jEId07OJ7IWICMs3oJ2dIthwpRs8J-QMO4WMFFDd5rTTucYcON6tetQIgTvETLzjqsrKimwqqpGyE4bVcva1NOoGwUSRs3FpVNCyrZqWNcpJdq22LHYYYk2sYj2Fq1fh9-JhRm_zF-ZyzHxegMPCUeV.MEYCIQCSogcfwVX3kzxlXM1h_OINwS-_Fz20hMp7nV6Pscf4ZQIhAK6CWJLuRWZlpxkK0keUmfeKieoB5CdbpfGxhAE3Y9Uk>",
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