Autotask Toolkit
v 2.13.2 PRODT20260715.0013 — Oproepen mislukken Complete
- Status
- Complete
- Priority
- L1- Incident hoog
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 7x8
- Issue type
- –
- Source
- Telefoon
- Klant
- Geveke Werktuigbouw BV (1014BA51)
- Contact
- Carmen Bishesar
- Contract
- Geveke Werktuigbouw BV (1014BA51) - 7x8 (HW+SW)
- Asset (CI)
- –
- Toegewezen aan
- Ralf Luhrmann
- Aangemaakt
- 2026-07-15 13:48
- Due date
- 2026-07-16 21:48
- Resolved
- 2026-07-16 12:00
- Completed
- 2026-07-16 12:50
- Laatste activiteit
- 2026-07-16 12:51
Beschrijving
Gesprekken van de Contactweg mislukken. Zowel als externe oproepen.
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682890,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 292,
"companyLocationID": 119,
"completedByResourceID": 29682886,
"completedDate": "2026-07-16T12:50:59.580Z",
"configurationItemID": null,
"contactID": 30683330,
"contractID": 29684608,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-07-15T13:48:32.800Z",
"createdByContactID": null,
"creatorResourceID": 29682888,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Gesprekken van de Contactweg mislukken.\nZowel als externe oproepen.",
"dueDateTime": "2026-07-16T21:48:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682890,
"firstResponseDateTime": "2026-07-15T14:50:00.000Z",
"firstResponseDueDateTime": "2026-07-15T21:48:32.800Z",
"firstResponseInitiatingResourceID": 29682890,
"hoursToBeScheduled": null,
"id": 43369,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-07-16T12:51:22.390Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-07-16T12:51:18.593Z",
"lastCustomerVisibleActivityDateTime": "2026-07-16T12:50:59.567Z",
"lastTrackedModificationDateTime": "2026-07-16T12:50:59.613Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 1,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": "2026-07-16T12:00:00.000Z",
"resolutionPlanDueDateTime": null,
"resolvedDateTime": "2026-07-16T12:00:00.000Z",
"resolvedDueDateTime": "2026-07-16T21:48:32.800Z",
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 9,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 5,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260715.0013",
"ticketType": 2,
"title": "Oproepen mislukken",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "DECT basis stations weer actief gemaakt."
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
]
}