{
  "apiVendorID": null,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
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  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 761,
  "companyLocationID": 584,
  "completedByResourceID": 29682894,
  "completedDate": "2026-07-17T07:09:38.287Z",
  "configurationItemID": null,
  "contactID": 30684524,
  "contractID": 29684996,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-15T10:58:53.807Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Sommige uitgaande gesprekken niet mogelijk\nSomigge 06 wel andere niet en bepaalde 072 nummers werken ook niet",
  "dueDateTime": "2026-07-21T08:58:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-07-15T12:50:00.000Z",
  "firstResponseDueDateTime": "2026-07-16T10:28:53.807Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43368,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-17T07:09:58.627Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-17T07:09:55.970Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-17T07:09:38.287Z",
  "lastTrackedModificationDateTime": "2026-07-17T07:09:38.333Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 1,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-16T12:20:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-16T12:20:00.000Z",
  "resolvedDueDateTime": "2026-07-21T08:58:53.807Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260715.0012",
  "ticketType": 2,
  "title": "Sommige uitgaande gesprekken niet mogelijk",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "KPN heeft een aanpassing gedaan in hun Netwerk. Oude IP Office heeft deze wijziging niet kunnen ondersteunen. We hebben een aanpassing in de SBC gedaan om dit te kunnen oplossen."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}