T20260715.0011 — Aanvraag 55 inch MTR kamer manager Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 7x8
Issue type: –
Source: Telefoon

Klant: FD Mediagroep (1097BL173)
Contact: Jerry Cyrus
Contract: FD Mediagroep (1097BL173) - 7x8 (HW+SW)
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-07-15 07:50
Due date: 2026-08-07 12:07
Resolved: 2026-08-07 10:07
Completed: 2026-08-11 10:07
Laatste activiteit: 2026-08-11 10:08

Beschrijving

Aanvraag 55 inch MTR kamer manager Opportunity: 2418 - FD Media - Aanvraag 55 inch MTR kamer manager

Verloop

2026-07-15 07:50 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by André Kik
2026-07-15 07:51 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
2026-07-27 08:35 Notities André Kik

Scherm is besteld.

Scherm is besteld.
2026-07-27 08:36 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-07-27 08:36 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (cyrus@fd.nl) Initiated by André Kik
2026-07-27 12:14 Notities André Kik

Scherm is op voorraad, track and trace link volgt nog.

Scherm is op voorraad, track and trace link volgt nog.
2026-07-27 12:14 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-07-27 12:14 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (cyrus@fd.nl) Initiated by André Kik
2026-07-28 08:57 Notities André Kik

http://services-freight.gls-netherlands.com/pgm/wwwdspenvc.pgm?REQUEST=33311730211602241314172421321

http://services-freight.gls-netherlands.com/pgm/wwwdspenvc.pgm?REQUEST=33311730211602241314172421321701281331313516021732212417141324011527332632303702262401241326193317022601301821320226040312100508120301161730180212061008060906
2026-07-28 08:58 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-07-28 08:58 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (cyrus@fd.nl) Initiated by André Kik
2026-07-28 12:09 Notities André Kik

Datum + tijd GLS-locatie Code evenement Evenement

28/07/2026 12:34 1097BL Amsterdam,Nederland 3.0 Delivery scan
2026-07-28 12:10 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-07-28 12:10 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (cyrus@fd.nl) Initiated by André Kik
2026-07-28 12:19 Notities André Kik

Barry gesproken, gaat na wanneer beste uitkomt vrijdag 7 of 14 augustus.

Barry gesproken, gaat na wanneer beste uitkomt vrijdag 7 of 14 augustus. Aanvangstijd is vanaf 9.00uur Scherm staat bij de servicedesk.
2026-07-28 12:20 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl, mblankestijn@tsv-groep.nl) Initiated by André Kik
2026-07-28 12:20 Systeemnotities Systeem

Workflow Rule "[MARC-TEAMS] note added - Teams Notificatie" fired.

When a ticket is: Note Added And the following conditions are met: Status not equal to "Complete" Primary Resource equal to "Blankestijn, Marc" Then execute the following actions: Post to selected Microsoft Teams Channels Initiated by André Kik
2026-07-28 12:20 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (cyrus@fd.nl) Initiated by André Kik
2026-07-28 12:24 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by André Kik
2026-07-28 12:25 Notities André Kik

Aldert en Marc ingepland 7 augustus op locatie, 9.00 uur.

Aldert en Marc ingepland 7 augustus op locatie, 9.00 uur. Installatie Maxhub scherm en 2de scherm verplaatsen.
2026-07-28 12:26 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl, mblankestijn@tsv-groep.nl) Initiated by André Kik
2026-07-28 12:26 Systeemnotities Systeem

Workflow Rule "[MARC-TEAMS] note added - Teams Notificatie" fired.

When a ticket is: Note Added And the following conditions are met: Status not equal to "Complete" Primary Resource equal to "Blankestijn, Marc" Then execute the following actions: Post to selected Microsoft Teams Channels Initiated by André Kik
2026-07-28 12:26 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (cyrus@fd.nl) Initiated by André Kik
2026-08-06 12:24 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (mblankestijn@tsv-groep.nl) Initiated by André Kik
2026-08-07 08:00 Time-entries Marc Blankestijn 2.17 uur

Schermen geplaatst en uitleg geven.
2026-08-08 12:24 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (mblankestijn@tsv-groep.nl) Initiated by André Kik
2026-08-11 10:08 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (cyrus@fd.nl) Initiated by André Kik
2026-08-11 10:07 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

{
  "apiVendorID": null,
  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 265,
  "companyLocationID": 92,
  "completedByResourceID": 29682888,
  "completedDate": "2026-08-11T10:07:53.610Z",
  "configurationItemID": null,
  "contactID": 30683141,
  "contractID": 29684620,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-15T07:50:02.640Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Aanvraag 55 inch MTR kamer manager\n\nOpportunity: 2418 - FD Media - Aanvraag 55 inch MTR kamer manager",
  "dueDateTime": "2026-08-07T12:07:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682888,
  "firstResponseDateTime": "2026-07-15T07:52:15.273Z",
  "firstResponseDueDateTime": "2026-07-31T14:33:46.620Z",
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 43367,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-08-11T10:08:16.573Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-08-11T10:08:11.027Z",
  "lastCustomerVisibleActivityDateTime": "2026-08-11T10:07:53.593Z",
  "lastTrackedModificationDateTime": "2026-08-11T10:07:53.640Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-08-07T10:07:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-08-07T10:07:00.000Z",
  "resolvedDueDateTime": "2026-08-07T12:07:30.040Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260715.0011",
  "ticketType": 4,
  "title": "Aanvraag 55 inch MTR kamer manager",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Schermen geplaatst en uitleg geven."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}