T20260714.0011 — De gesprekskwaliteit is heel erg slecht. Graag ondersteuning. Complete

Status: Complete
Priority: L3- Incident laag
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: 7x4
Issue type: –
Source: Telefoon

Klant: Ayvens (1114AN30)
Contact: Faria Orie
Contract: Ayvens (1314CH4) - 7x4 (HW+SW)
Asset (CI): –
Toegewezen aan: Gerko Oskam

Aangemaakt: 2026-07-14 14:53
Due date: 2026-07-21 12:23
Resolved: 2026-07-14 15:30
Completed: 2026-07-15 07:19
Laatste activiteit: 2026-07-15 07:19

Beschrijving

De gesprekskwaliteit is heel erg slecht. Graag ondersteuning.

Verloop

2026-07-14 14:53 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (TelefonieBeheer@leaseplan.com); Ticket Contact (faria.orie@ayvens.com) Initiated by Gerko Oskam
2026-07-14 15:00 Time-entries Gerko Oskam 0.50 uur

Onderzoek uitgevoerd. Media server staat nog uit dienst zoals tijdelijk handmatig is gedaan in verband met netwerkblokkades. De media gateways zien er goed uit met de dsp's. Ik zie geen alarmen. Advies gegeven om klachten te inventariseren met daarbij het IP adres waar de softphone mee belt. Het gebelde nummer en het nummer van de beller. De klachten bestaan uit robot geluid, hakkelen. Het komt niet continu voor. Misschien een capaciteitsprobleem? Het ziet er echt naar uit dat het een netwerk/capaciteitsprobleem is.
2026-07-15 07:17 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed zonder factuur omschrijving" fired.

When a ticket is: Edited By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes" Status changed to "Complete" UDF: Factuur omschrijving equal to "Nog niet beschikbaar" Queue in list "TPS - Tickets or TSV - Connect" Then execute the following actions: Set Status To "Notification received" Send notification e-mail ([TPS-ALL] ticket gesloten zonder factuur omschrijving email) to Primary Resource (goskam@tsv-groep.nl) Initiated by Gerko Oskam
2026-07-15 07:17 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (TelefonieBeheer@leaseplan.com); Ticket Contact (faria.orie@ayvens.com) Initiated by Gerko Oskam
2026-07-15 07:19 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (TelefonieBeheer@leaseplan.com); Ticket Contact (faria.orie@ayvens.com) Initiated by Gerko Oskam
2026-07-15 07:19 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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      "name": "Factuur omschrijving",
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