Autotask Toolkit
v 2.13.2 PRODT20260714.0011 — De gesprekskwaliteit is heel erg slecht. Graag ondersteuning. Complete
- Status
- Complete
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 7x4
- Issue type
- –
- Source
- Telefoon
- Klant
- Ayvens (1114AN30)
- Contact
- Faria Orie
- Contract
- Ayvens (1314CH4) - 7x4 (HW+SW)
- Asset (CI)
- –
- Toegewezen aan
- Gerko Oskam
- Aangemaakt
- 2026-07-14 14:53
- Due date
- 2026-07-21 12:23
- Resolved
- 2026-07-14 15:30
- Completed
- 2026-07-15 07:19
- Laatste activiteit
- 2026-07-15 07:19
Beschrijving
De gesprekskwaliteit is heel erg slecht. Graag ondersteuning.
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
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"assignedResourceRoleID": 29683475,
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"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
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"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 347,
"companyLocationID": 174,
"completedByResourceID": 29682891,
"completedDate": "2026-07-15T07:19:27.227Z",
"configurationItemID": null,
"contactID": 30683572,
"contractID": 29684811,
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"contractServiceID": null,
"createDate": "2026-07-14T14:53:25.550Z",
"createdByContactID": null,
"creatorResourceID": 29682891,
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"currentServiceThermometerRating": null,
"description": "De gesprekskwaliteit is heel erg slecht. Graag ondersteuning.",
"dueDateTime": "2026-07-21T12:23:00.000Z",
"estimatedHours": null,
"externalID": "",
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"firstResponseDateTime": "2026-07-14T14:53:25.550Z",
"firstResponseDueDateTime": "2026-07-17T13:23:25.550Z",
"firstResponseInitiatingResourceID": 29682891,
"hoursToBeScheduled": null,
"id": 43356,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-07-15T07:19:51.650Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-07-15T07:19:46.213Z",
"lastCustomerVisibleActivityDateTime": "2026-07-15T07:17:26.200Z",
"lastTrackedModificationDateTime": "2026-07-15T07:19:27.257Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "Kostenplaats: 1406",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": "2026-07-14T15:30:00.000Z",
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"resolvedDateTime": "2026-07-14T15:30:00.000Z",
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"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 3,
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"serviceThermometerTemperature": null,
"source": 2,
"status": 5,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260714.0011",
"ticketType": 2,
"title": "De gesprekskwaliteit is heel erg slecht. Graag ondersteuning.",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Onderzoek uitgevoerd en er is geen storing bij Avaya te vinden."
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
]
}