Autotask Toolkit

v 2.13.2 PROD

T20260714.0011 — De gesprekskwaliteit is heel erg slecht. Graag ondersteuning. Complete

Status
Complete
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x4
Issue type
Source
Telefoon
Klant
Ayvens (1114AN30)
Contact
Faria Orie
Contract
Ayvens (1314CH4) - 7x4 (HW+SW)
Asset (CI)
Toegewezen aan
Gerko Oskam

Aangemaakt
2026-07-14 14:53
Due date
2026-07-21 12:23
Resolved
2026-07-14 15:30
Completed
2026-07-15 07:19
Laatste activiteit
2026-07-15 07:19

Beschrijving

De gesprekskwaliteit is heel erg slecht. Graag ondersteuning.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
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  "assignedResourceID": 29682891,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 347,
  "companyLocationID": 174,
  "completedByResourceID": 29682891,
  "completedDate": "2026-07-15T07:19:27.227Z",
  "configurationItemID": null,
  "contactID": 30683572,
  "contractID": 29684811,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-14T14:53:25.550Z",
  "createdByContactID": null,
  "creatorResourceID": 29682891,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "De gesprekskwaliteit is heel erg slecht. Graag ondersteuning.",
  "dueDateTime": "2026-07-21T12:23:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682891,
  "firstResponseDateTime": "2026-07-14T14:53:25.550Z",
  "firstResponseDueDateTime": "2026-07-17T13:23:25.550Z",
  "firstResponseInitiatingResourceID": 29682891,
  "hoursToBeScheduled": null,
  "id": 43356,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-15T07:19:51.650Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-15T07:19:46.213Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-15T07:17:26.200Z",
  "lastTrackedModificationDateTime": "2026-07-15T07:19:27.257Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "Kostenplaats: 1406",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-14T15:30:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-14T15:30:00.000Z",
  "resolvedDueDateTime": "2026-07-21T12:23:25.550Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260714.0011",
  "ticketType": 2,
  "title": "De gesprekskwaliteit is heel erg slecht. Graag ondersteuning.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Onderzoek uitgevoerd en er is geen storing bij Avaya te vinden."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}