T20260714.0009 — Receptie pc vervangen. Complete

Status: Complete
Priority: L6- Request
Category: TSV Requests
Type: Service Request

Queue: TPS - Tickets
SLA: 7x8
Issue type: –
Source: Telefoon

Klant: FD Mediagroep (1097BL173)
Contact: Barry Noord
Contract: FD Mediagroep (1097BL173) - 7x8 (HW+SW)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-07-14 13:00
Due date: 2026-08-11 14:03
Resolved: 2026-07-16 11:34
Completed: 2026-07-16 11:35
Laatste activiteit: 2026-07-16 11:35

Beschrijving

Receptie pc vervangen. Is er een nieuwere versie van teamview? Of indien dit niet het geval is waar staat de huidige installatie file?

Verloop

2026-07-14 13:00 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (barry.van.noord@fdmediagroep.nl) Initiated by André Kik
2026-07-14 13:00 Systeemnotities Systeem

Workflow Rule "Request worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Requests" Then execute the following actions: Set Work Type To "Request (0%)" Initiated by André Kik
2026-07-15 08:50 Time-entries Zain Jawad Kazem 0.17 uur

Ik zal doorgeven om de huidige versie te gebruiken.
2026-07-15 09:01 Notities Zain Jawad Kazem

Service Desk Notification

barry.van.noord@fdmediagroep.nl Hi Barry Jullie kunnen het beste de huidige release gebruiken. Dit vind je op de Scantalk server op deze map: C:\Software\Scantalk-software\fd\TVOperatorInstall_609 Laat weten als dat niet lukt.
2026-07-15 09:02 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (barry.van.noord@fdmediagroep.nl) Initiated by Zain Jawad Kazem
2026-07-16 11:33 Time-entries André Kik 0.17 uur

Barry gesproken ticket mag dicht.
2026-07-16 11:35 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (barry.van.noord@fdmediagroep.nl) Initiated by André Kik
2026-07-16 11:35 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "changeInfoField1": "",
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  "companyID": 265,
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  "dueDateTime": "2026-08-11T14:03:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-07-15T09:01:44.603Z",
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  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43354,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-16T11:35:29.860Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-16T11:35:21.213Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-16T11:35:05.423Z",
  "lastTrackedModificationDateTime": "2026-07-16T11:35:21.023Z",
  "monitorID": null,
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  "priority": 7,
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  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-16T11:34:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-16T11:34:00.000Z",
  "resolvedDueDateTime": "2026-08-11T14:03:33.657Z",
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  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 105,
  "ticketNumber": "T20260714.0009",
  "ticketType": 1,
  "title": "Receptie pc vervangen.",
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    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
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    {
      "name": "Factuur omschrijving",
      "value": "Info verzonden."
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}