Autotask Toolkit
v 2.13.2 PRODT20260714.0003 — Live link werkt niet meer Complete
- Status
- Complete
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 7x8
- Issue type
- –
- Source
- Telefoon
- Klant
- TSV-GROEP BV (1032LB8)
- Contact
- Erik Günther
- Contract
- TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
- Asset (CI)
- –
- Toegewezen aan
- David Hammel
- Aangemaakt
- 2026-07-14 08:30
- Due date
- 2026-07-20 14:30
- Resolved
- 2026-07-14 11:00
- Completed
- 2026-07-17 07:10
- Laatste activiteit
- 2026-07-17 07:10
Beschrijving
De livelinks werken niet meer, dit is op verschillende klantkaarten
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
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"assignedResourceID": 29682885,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 436,
"companyLocationID": 263,
"completedByResourceID": 29682886,
"completedDate": "2026-07-17T07:10:23.943Z",
"configurationItemID": null,
"contactID": 30685805,
"contractID": 29683887,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-07-14T08:30:22.753Z",
"createdByContactID": null,
"creatorResourceID": 29682927,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "De livelinks werken niet meer, dit is op verschillende klantkaarten",
"dueDateTime": "2026-07-20T14:30:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682885,
"firstResponseDateTime": "2026-07-14T10:00:00.000Z",
"firstResponseDueDateTime": "2026-07-17T07:00:22.753Z",
"firstResponseInitiatingResourceID": 29682886,
"hoursToBeScheduled": null,
"id": 43348,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-07-17T07:10:53.897Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-07-17T07:10:42.957Z",
"lastCustomerVisibleActivityDateTime": "2026-07-17T07:10:23.927Z",
"lastTrackedModificationDateTime": "2026-07-17T07:10:23.960Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": "2026-07-14T11:00:00.000Z",
"resolutionPlanDueDateTime": null,
"resolvedDateTime": "2026-07-14T11:00:00.000Z",
"resolvedDueDateTime": "2026-07-20T14:30:22.753Z",
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 9,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 5,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260714.0003",
"ticketType": 2,
"title": "Live link werkt niet meer",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Livelinks zijn weer functioneel."
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
]
}