Autotask Toolkit

v 2.13.2 PROD

T20260714.0003 — Live link werkt niet meer Complete

Status
Complete
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x8
Issue type
Source
Telefoon
Klant
TSV-GROEP BV (1032LB8)
Contact
Erik Günther
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
Toegewezen aan
David Hammel

Aangemaakt
2026-07-14 08:30
Due date
2026-07-20 14:30
Resolved
2026-07-14 11:00
Completed
2026-07-17 07:10
Laatste activiteit
2026-07-17 07:10

Beschrijving

De livelinks werken niet meer, dit is op verschillende klantkaarten

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682885,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": 29682886,
  "completedDate": "2026-07-17T07:10:23.943Z",
  "configurationItemID": null,
  "contactID": 30685805,
  "contractID": 29683887,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-14T08:30:22.753Z",
  "createdByContactID": null,
  "creatorResourceID": 29682927,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "De livelinks werken niet meer, dit is op verschillende klantkaarten",
  "dueDateTime": "2026-07-20T14:30:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682885,
  "firstResponseDateTime": "2026-07-14T10:00:00.000Z",
  "firstResponseDueDateTime": "2026-07-17T07:00:22.753Z",
  "firstResponseInitiatingResourceID": 29682886,
  "hoursToBeScheduled": null,
  "id": 43348,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-17T07:10:53.897Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-17T07:10:42.957Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-17T07:10:23.927Z",
  "lastTrackedModificationDateTime": "2026-07-17T07:10:23.960Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-14T11:00:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-14T11:00:00.000Z",
  "resolvedDueDateTime": "2026-07-20T14:30:22.753Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260714.0003",
  "ticketType": 2,
  "title": "Live link werkt niet meer",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Livelinks zijn weer functioneel."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}