Autotask Toolkit

v 2.21.0 PROD

T20260711.0001 — De Machine DPS-TPSRMnA is al 120 minuten niet online Complete

Status
Complete
Priority
L3- Incident laag
Category
Monitoring Alerts
Type
Alert
Queue
TPS - Tickets
SLA
geen
Issue type
Ondersteunende systemen
Source
Geautomatiseerd
Klant
DPS - Dutch Protein & Services b.v. (4004JT3)
Contact
–
Contract
DPS - Dutch Protein & Services b.v. (4004JT3) - 5x8 (HW + SW)
Asset (CI)
DPS-TPSRMnA
Toegewezen aan
Zain Jawad Kazem
Aangemaakt
2026-07-11 06:55
Due date
2026-07-12 10:55
Resolved
2026-07-13 14:13
Completed
2026-07-13 14:14
Laatste activiteit
2026-07-14 07:25

Beschrijving

This alert ticket was generated from AEM alert #dde4fb16-c8b3-45ea-8ed1-cd9fa731d720 for the trigger "Device went Offline (Offline for 120 mins)" within the policy "TPSRMnA - DOWN status". We last saw this OptiPlex 3070 (Dell Inc.) device online at 2026-07-11 04:51:01 UTC. The last known user was "DPS-TPSRMNA\support".

Verloop

  1. 2026-07-13 07:46 Time-entries Zain Jawad Kazem 0.17 uur

    Ik ga Robert vragen om te rebooten.

  2. 2026-07-13 07:48 Notities Zain Jawad Kazem

    Service Desk Notification

    rfeenstra@dpsfood.nl Goedemorgen Robert We zien de beheer PC niet meer online. Zou je hem een reboot geven? bvd

  3. 2026-07-13 14:08 Time-entries Zain Jawad Kazem 0.17 uur

    machine is weer online.

Volledige record uit Autotask 
{
  "apiVendorID": 153,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683526,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 902,
  "companyLocationID": 820,
  "completedByResourceID": 29682894,
  "completedDate": "2026-07-13T14:14:18.860Z",
  "configurationItemID": 2315,
  "contactID": null,
  "contractID": 29684148,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-11T06:55:38.253Z",
  "createdByContactID": null,
  "creatorResourceID": 29682916,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "This alert ticket was generated from AEM alert  #dde4fb16-c8b3-45ea-8ed1-cd9fa731d720 for the trigger \"Device went Offline (Offline for 120 mins)\" within the policy \"TPSRMnA - DOWN status\". We last saw this OptiPlex 3070 (Dell Inc.) device online at 2026-07-11 04:51:01 UTC. The last known user was \"DPS-TPSRMNA\\support\".",
  "dueDateTime": "2026-07-12T10:55:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-07-13T07:48:34.877Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43328,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": 22,
  "lastActivityDate": "2026-07-14T07:25:48.937Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-07-13T07:48:35.280Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-13T14:14:18.847Z",
  "lastTrackedModificationDateTime": "2026-07-14T07:25:48.937Z",
  "monitorID": 508160,
  "monitorTypeID": 1,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": "2026-07-13T14:13:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-13T14:13:00.000Z",
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": "dde4fb16-c8b3-45ea-8ed1-cd9fa731d720",
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 16,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 14,
  "status": 5,
  "subIssueType": 281,
  "ticketCategory": 2,
  "ticketNumber": "T20260711.0001",
  "ticketType": 5,
  "title": "De Machine DPS-TPSRMnA is al 120 minuten niet online",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}