T20260710.0003 — Kan jij checken waarom deze niet synct? Opportunity - ID 2443 - 2x Maxhub Xboard 75 inch GVB (OGD Delft (2629HG180)) Complete

Status: Complete
Priority: L3- Incident laag
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: 7x8
Issue type: –
Source: Telefoon

Klant: TSV-GROEP BV (1032LB8)
Contact: Erik Günther
Contract: TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI): –
Toegewezen aan: Gerko Oskam

Aangemaakt: 2026-07-10 14:05
Due date: 2026-07-17 11:35
Resolved: 2026-07-10 14:10
Completed: 2026-07-10 14:09
Laatste activiteit: 2026-07-10 14:09

Beschrijving

Hi Gerko, kan jij checken waarom deze niet synct? Opportunity - ID 2443 - 2x Maxhub Xboard 75 inch GVB (OGD Delft (2629HG180))

Verloop

2026-07-10 13:30 Time-entries Gerko Oskam 0.67 uur

Onderzocht en OGD staat niet als klant maar als leverancier in ons systeem, de sync is voor opportunity's met klanten. Erik heeft OGD Delft als klant aangemaakt en ik heb de sync processen handmatig versneld. Nu werkt het wel.
2026-07-10 14:05 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (egunther@tsv-groep.nl) Initiated by Gerko Oskam
2026-07-10 14:09 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (egunther@tsv-groep.nl) Initiated by Gerko Oskam
2026-07-10 14:09 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "dueDateTime": "2026-07-17T11:35:00.000Z",
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  "lastActivityDate": "2026-07-10T14:09:48.327Z",
  "lastActivityPersonType": 1,
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  "lastCustomerNotificationDateTime": "2026-07-10T14:09:41.973Z",
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  "resolutionPlanDateTime": "2026-07-10T14:10:00.000Z",
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  "ticketCategory": 103,
  "ticketNumber": "T20260710.0003",
  "ticketType": 2,
  "title": "Kan jij checken waarom deze niet synct? Opportunity - ID 2443 - 2x Maxhub Xboard 75 inch GVB (OGD Delft (2629HG180))",
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