{
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  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
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  "changeInfoField5": "",
  "companyID": 322,
  "companyLocationID": 149,
  "completedByResourceID": 29682894,
  "completedDate": "2026-07-15T09:28:36.103Z",
  "configurationItemID": null,
  "contactID": 30686298,
  "contractID": 29684210,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-08T14:10:08.020Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Van:\n Martijn Bleijenberg <mbleijenberg@inventum.com>\n\nDatum:\n 08-07-2026, 14:48\n\nOnderwerp:\n Telefoon lijn 10 juli 16 juli\n\nGoedemiddag Support,\n\nZouden Jullie voor de volgende datums een out of office kunnen aanzetten\n\n10 juli dan is serviceafdelingen niet meer te bereiken vanaf 1500 uur.\n\n16 juli is de serviceafdeling helemaal niet meer te bereiken. Voor spoed gevallen wel nog.\n\nMochten jullie nog vragen hebben hoor ik het graag!\n\nMet vriendelijke groet,\n\nMartijn",
  "dueDateTime": "2026-07-22T09:10:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-07-09T07:14:00.000Z",
  "firstResponseDueDateTime": "2026-07-15T11:40:08.020Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43247,
  "impersonatorCreatorResourceID": 29682934,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-15T09:28:59.700Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-15T09:28:54.760Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-15T09:28:36.087Z",
  "lastTrackedModificationDateTime": "2026-07-15T09:28:36.137Z",
  "monitorID": null,
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  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": "2026-07-15T09:29:00.000Z",
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  "resolvedDateTime": "2026-07-15T09:29:00.000Z",
  "resolvedDueDateTime": "2026-07-22T09:10:08.020Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260708.0005",
  "ticketType": 4,
  "title": "Telefoon lijn 10 juli 16 juli",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "evenement profiel is geprogrammeerd. "
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
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}