T20260708.0002 — Eenzijdige audio - Dion Schrijvers Complete

Status: Complete
Priority: L3- Incident laag
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: 7x4 - BAS Group
Issue type: –
Source: Telefoon

Klant: Bas Group B.V. (5466AP2)
Contact: Maik Korpel
Contract: Bas Group B.V. (5466AP2) - 7x4 SLA
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-07-08 07:53
Due date: 2026-07-24 10:23
Resolved: 2026-08-11 13:29
Completed: 2026-08-11 13:29
Laatste activiteit: 2026-08-11 13:29

Beschrijving

Dion Schrijvers: "Geloof dat de klanten me nog steeds niet horen met nieuwe update. Hoorde hem wel, maar hij kon mij niet horen.” Hiervoor heb ik de logs toegevoegd. Gesprek was om 15:03 met telefoonnummer: +34625419393

Verloop

2026-07-08 07:54 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (h.vanrijswijk@basworld.com); Ticket Contact (Maik.Korpel@basgroup.com) Initiated by Marc Blankestijn
2026-07-08 07:55 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (mblankestijn@tsv-groep.nl) Initiated by Marc Blankestijn
2026-07-08 07:55 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (h.vanrijswijk@basworld.com); Ticket Contact (Maik.Korpel@basgroup.com) Initiated by Marc Blankestijn
2026-07-08 13:24 Time-entries Marc Blankestijn 0.17 uur

Ik heb de logs doorgenomen en ik zie geen mute of hold acties in de logbestanden. De logs zijn bij Intermedia aangemeld voor onderzoek.
2026-07-08 13:31 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (h.vanrijswijk@basworld.com); Ticket Contact (Maik.Korpel@basgroup.com) Initiated by Marc Blankestijn
2026-07-27 12:30 Notities Henk van Rijswijk

Wat is de status hiervan?

Wat is de status hiervan?
2026-07-27 12:30 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (mblankestijn@tsv-groep.nl) Initiated by heer Henk H. van Rijswijk
2026-07-27 12:31 Systeemnotities Systeem

Workflow Rule "[MARC-TEAMS] note added - Teams Notificatie" fired.

When a ticket is: Note Added And the following conditions are met: Status not equal to "Complete" Primary Resource equal to "Blankestijn, Marc" Then execute the following actions: Post to selected Microsoft Teams Channels Initiated by heer Henk H. van Rijswijk
2026-07-31 10:19 Time-entries Marc Blankestijn 0.33 uur

Henk gaat controleren of dit nog actueel is. Door onduidelijk communciatie vanuit Intermedie is het ticket daar al gesloten. Wanneer er een nieuw voorbeeld is zal ik deze opnieuw aanmelden bij Intermedia.
2026-07-31 10:30 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (h.vanrijswijk@basworld.com); Ticket Contact (Maik.Korpel@basgroup.com) Initiated by Marc Blankestijn
2026-08-11 12:55 Time-entries André Kik 0.67 uur

Voor nu ticket gesloten. Indien er nieuwe voorvallen zijn, maken we een nieuwe ticket aan.
2026-08-11 13:29 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (h.vanrijswijk@basworld.com); Ticket Contact (Maik.Korpel@basgroup.com) Initiated by André Kik
2026-08-11 13:29 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "dueDateTime": "2026-07-24T10:23:00.000Z",
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  "firstResponseDueDateTime": "2026-07-10T14:53:55.790Z",
  "firstResponseInitiatingResourceID": 29682886,
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  "lastActivityDate": "2026-08-11T13:29:42.717Z",
  "lastActivityPersonType": 1,
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  "lastTrackedModificationDateTime": "2026-08-11T13:29:36.080Z",
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  "resolutionPlanDateTime": "2026-08-11T13:29:00.000Z",
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  "resolvedDateTime": "2026-08-11T13:29:00.000Z",
  "resolvedDueDateTime": "2026-07-24T10:23:27.977Z",
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  "ticketNumber": "T20260708.0002",
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