Autotask Toolkit

v 2.13.2 PROD

T20260708.0002 — Eenzijdige audio - Dion Schrijvers Notification received

Status
Notification received
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x4 - BAS Group
Issue type
Source
Telefoon
Klant
Bas Group B.V. (5466AP2)
Contact
Maik Korpel
Contract
Bas Group B.V. (5466AP2) - 7x4 SLA
Asset (CI)
Toegewezen aan
Marc Blankestijn

Aangemaakt
2026-07-08 07:53
Due date
2026-07-15 07:23
Resolved
Completed
Laatste activiteit
2026-07-27 12:30

Beschrijving

Dion Schrijvers: "Geloof dat de klanten me nog steeds niet horen met nieuwe update. Hoorde hem wel, maar hij kon mij niet horen.” Hiervoor heb ik de logs toegevoegd. Gesprek was om 15:03 met telefoonnummer: +34625419393

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1230,
  "companyLocationID": 1310,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30686342,
  "contractID": 29684885,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-08T07:53:55.790Z",
  "createdByContactID": null,
  "creatorResourceID": 29682886,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Dion Schrijvers: \"Geloof dat de klanten me nog steeds niet horen met nieuwe update. \n\nHoorde hem wel, maar hij kon mij niet horen.”\n\nHiervoor heb ik de logs toegevoegd. Gesprek was om 15:03 met telefoonnummer: +34625419393",
  "dueDateTime": "2026-07-15T07:23:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-07-08T13:24:00.000Z",
  "firstResponseDueDateTime": "2026-07-10T14:53:55.790Z",
  "firstResponseInitiatingResourceID": 29682886,
  "hoursToBeScheduled": null,
  "id": 43244,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-27T12:30:39.337Z",
  "lastActivityPersonType": 2,
  "lastActivityResourceID": 30686172,
  "lastCustomerNotificationDateTime": "2026-07-08T13:31:02.000Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-27T12:30:39.230Z",
  "lastTrackedModificationDateTime": "2026-07-27T12:30:39.337Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-07-15T07:23:55.790Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 20,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 19,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260708.0002",
  "ticketType": 2,
  "title": "Eenzijdige audio - Dion Schrijvers",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": "7989031"
    }
  ]
}