Autotask Toolkit

v 2.13.2 PROD

T20260707.0005 — Bestellen hardware Complete

Status
Complete
Priority
L6- Request
Category
TSV Requests
Type
Service Request

Queue
TPS - Tickets
SLA
7x4 - BAS Group
Issue type
Source
Client Portal
Klant
Bas Group B.V. (5466AP2)
Contact
Maik Korpel
Contract
Bas Group B.V. (5466AP2) - 7x4 SLA
Asset (CI)
Toegewezen aan
André Kik

Aangemaakt
2026-07-07 09:59
Due date
2026-07-21 11:00
Resolved
2026-07-14 12:57
Completed
2026-07-14 12:56
Laatste activiteit
2026-07-14 12:57

Beschrijving

Kunnen jullie voor ons 15x vaste telefoon Yealink T44W inc config bestellen?

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682888,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683526,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1230,
  "companyLocationID": 1310,
  "completedByResourceID": 29682888,
  "completedDate": "2026-07-14T12:56:43.927Z",
  "configurationItemID": null,
  "contactID": 30686342,
  "contractID": 29684885,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-07T09:59:02.213Z",
  "createdByContactID": 30686342,
  "creatorResourceID": 30686342,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Kunnen jullie voor ons 15x vaste telefoon Yealink T44W inc config bestellen?",
  "dueDateTime": "2026-07-21T11:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682888,
  "firstResponseDateTime": "2026-07-07T10:02:45.593Z",
  "firstResponseDueDateTime": "2026-07-20T10:53:00.660Z",
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 43234,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-14T12:57:05.093Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-14T12:56:59.823Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-14T12:56:43.927Z",
  "lastTrackedModificationDateTime": "2026-07-14T12:56:43.960Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": 2442,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 7,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "KP 00002442",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": "2026-07-14T12:57:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-14T12:57:00.000Z",
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 20,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": -1,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 105,
  "ticketNumber": "T20260707.0005",
  "ticketType": 1,
  "title": "Bestellen hardware",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Offerte is akkoord gegeven en toestellen zijn besteld."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}