Autotask Toolkit

v 2.13.2 PROD

T20260707.0003 — Problemen met Connecsy en Teams Complete

Status
Complete
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
Cloud Comfort (5x8x14)
Issue type
Source
Telefoon
Klant
Hogeschool IPABO Amsterdam (1061AD136)
Contact
Edwin Rep
Contract
Hogeschool IPABO Amsterdam (1061AD136) - 5x8 Comfort SLA
Asset (CI)
Toegewezen aan
Marc Blankestijn

Aangemaakt
2026-07-07 08:59
Due date
2026-07-28 07:47
Resolved
2026-07-21 12:43
Completed
2026-07-21 12:43
Laatste activiteit
2026-07-21 12:44

Beschrijving

Van: Edwin Rep <e.rep@ipabo.nl> Datum: 07-07-2026, 10:32 Onderwerp: Problemen met Connecsy en Teams Beste collega’s   Onderstaande melding hebben we ontvangen van onze receptie:   Als de telefoon gaat, moeten we deze weer 2 keer opnemen 1x in connecsy en 1x in teams. In het verleden gebeurde dit automatisch.   Met vriendelijke groet,   Edwin Rep Servicedesk ICT Facilitair T 088-9987745     Amsterdam: Jan Tooropstraat 136, 1061 AD Amsterdam Alkmaar: Rubenslaan 2-6, 1816 MB Alkmaar Postadres: Postbus 90506, 1006 BM Amsterdam ipabo.nl

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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  "description": "Van:\n Edwin Rep <e.rep@ipabo.nl>\n\nDatum:\n 07-07-2026, 10:32\n\nOnderwerp:\n Problemen met Connecsy en Teams\n\nBeste collega’s\n\n \n\nOnderstaande melding hebben we ontvangen van onze receptie:\n\n \n\nAls de telefoon gaat, moeten we deze weer 2 keer opnemen 1x in connecsy en 1x in teams. In het verleden gebeurde dit automatisch.\n\n \n\nMet vriendelijke groet,\n\n \n\nEdwin Rep\n\nServicedesk ICT Facilitair\n\nT\n\n088-9987745\n\n \n\n \n\nAmsterdam:\n\nJan Tooropstraat 136, 1061 AD Amsterdam\n\nAlkmaar:\n Rubenslaan 2-6, 1816 MB Alkmaar\n\nPostadres:\n\nPostbus 90506, 1006 BM Amsterdam \n\nipabo.nl",
  "dueDateTime": "2026-07-28T07:47:00.000Z",
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  "source": 2,
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  "ticketNumber": "T20260707.0003",
  "ticketType": 2,
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      "name": "Factuur omschrijving",
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