Autotask Toolkit

v 2.13.2 PROD

T20260707.0001 — Caller ID for PFConcept Italian team Complete

Status
Complete
Priority
L6- Request
Category
TSV Requests
Type
Service Request

Queue
TPS - Tickets
SLA
5x4
Issue type
Source
Client Portal
Klant
PF Concept International Coöperatief U.A. (2316ZL59)
Contact
Mill Godlieb
Contract
PF Concept International Coöperatief U.A. (2371DX1) - 5x4 (HW + SW)
Asset (CI)
Toegewezen aan
Gerko Oskam

Aangemaakt
2026-07-07 07:57
Due date
2026-07-20 11:27
Resolved
2026-07-07 13:30
Completed
2026-07-07 13:32
Laatste activiteit
2026-07-07 13:32

Beschrijving

Hoi Gerko, Ons italiaanse team wilt dat wanneer zij bellen naar italiaanse klanten dat die klanten het italiaanse nummer zien en niet ons nederlandse nummer. dit is het italiaanse nummer +39 02939 35320 Kunnen jullie hierbij helpen? Met vriendelijke groet, Mill Godlieb

Volledige record uit Autotask
{
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  "assignedResourceID": 29682891,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683526,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 371,
  "companyLocationID": null,
  "completedByResourceID": 29682891,
  "completedDate": "2026-07-07T13:32:28.397Z",
  "configurationItemID": null,
  "contactID": 30685143,
  "contractID": 29684075,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-07T07:57:27.133Z",
  "createdByContactID": 30685143,
  "creatorResourceID": 30685143,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Hoi Gerko, Ons italiaanse team wilt dat wanneer zij bellen naar italiaanse klanten dat die klanten het italiaanse nummer zien en niet ons nederlandse nummer. dit is het italiaanse nummer +39 02939 35320\r\n\r\nKunnen jullie hierbij helpen?\r\n\r\nMet vriendelijke groet,\r\nMill Godlieb",
  "dueDateTime": "2026-07-20T11:27:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682891,
  "firstResponseDateTime": "2026-07-07T13:00:00.000Z",
  "firstResponseDueDateTime": "2026-07-20T11:27:27.133Z",
  "firstResponseInitiatingResourceID": 29682891,
  "hoursToBeScheduled": null,
  "id": 43230,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-07T13:32:54.397Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-07T13:32:49.247Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-07T13:32:28.397Z",
  "lastTrackedModificationDateTime": "2026-07-07T13:32:28.460Z",
  "monitorID": null,
  "monitorTypeID": null,
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  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 7,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": "2026-07-07T13:30:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-07T13:30:00.000Z",
  "resolvedDueDateTime": "2026-07-20T11:27:27.133Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 5,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": -1,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 105,
  "ticketNumber": "T20260707.0001",
  "ticketType": 1,
  "title": "Caller ID for PFConcept Italian team",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}