T20260706.0010 — Gesprekken zijn slecht verstaanbaar. Complete

Status: Complete
Priority: L2- Incident normaal
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: 5x8
Issue type: –
Source: Telefoon

Klant: Twins Investments B.V. (2691GH146)
Contact: Receptie Leent
Contract: Twins Investments B.V. (2691GH146) - 5x8 (HW + SW)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-07-06 12:36
Due date: 2026-07-13 15:19
Resolved: 2026-07-07 10:28
Completed: 2026-07-07 10:28
Laatste activiteit: 2026-07-07 10:28

Beschrijving

Sommige gesprekken zijn slecht verstaanbaar. Zowel inkomende als uitgaand en vast en mobiele gesprekken Er zijn ook problemen bij het doorverbinden van gesprekken.

Verloop

2026-07-06 12:28 Time-entries Zain Jawad Kazem 0.50 uur

Ik zie geen rare dingen in de IP Office. Ik zal vragen om de provider te vragen.
2026-07-06 12:37 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (cdwinter@vanleent-bouw.nl); Ticket Contact (receptie@vanleent-bouw.nl) Initiated by André Kik
2026-07-06 12:37 Systeemnotities Systeem

Workflow Rule "[TPS-Ticket] Level 2 Incident Teams Notification" fired.

When a ticket is: Created And the following conditions are met: Priority in list "L2- Incident normaal" Then execute the following actions: Send notification e-mail ([TPS-Tickets] L2 Notification Teams) to Teams email notifier (2bd0cb44.tsv-groep.nl@emea.teams.ms) Initiated by André Kik
2026-07-06 12:42 Time-entries Zain Jawad Kazem 0.17 uur

Ik ga eerste IPO controleren. Als er geen mis is, dan zal ik vragen om dit te melden bij de provider.
2026-07-06 12:52 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (cdwinter@vanleent-bouw.nl); Ticket Contact (receptie@vanleent-bouw.nl) Initiated by Zain Jawad Kazem
2026-07-06 12:59 Notities Zain Jawad Kazem

Service Desk Notification

receptie@vanleent-bouw.nl Goedemiddag Ik zie geen issues en of problemen in de centrale. Jullie kunnen het beste dit aanmelden bij de provider.
2026-07-06 13:00 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (cdwinter@vanleent-bouw.nl); Ticket Contact (receptie@vanleent-bouw.nl) Initiated by Zain Jawad Kazem
2026-07-07 08:39 Time-entries Zain Jawad Kazem 0.17 uur

Ik zal vragen of dit dicht mag.
2026-07-07 08:51 Notities Zain Jawad Kazem

Service Desk Notification

receptie@vanleent-bouw.nl Goedemorgen Hebben jullie nog steeds last van dit probleem? Zo niet, dan Mag ik deze call afsluiten?
2026-07-07 08:51 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (cdwinter@vanleent-bouw.nl); Ticket Contact (receptie@vanleent-bouw.nl) Initiated by Zain Jawad Kazem
2026-07-07 09:35 Notities Receptie Leent

Ik heb een vraag of opmerking over deze ticket

De ticket mag dicht bedankt. Met vriendelijke groet / With kind regards, Receptie | Bouwbedrijf van Leent [cid:logo-liggend60jaar_33eddb12-ec36-4319-9ebc-cba2d43e2ed2.jpg] +31 (0)174 - 247 417 Koningin Julianaweg 146 2691 GH, 's-Gravenzande [cid:logofacebook_da532063-17d3-4cdf-a0c3-c81f05c43828_2919bfba-59c8-42ce-a4d0-ec5bb9781e07.png]<https://www.facebook.com/BouwbedrijfVanLeentBV> [cid:logolinkedin_336e353a-1479-4866-8f3f-d70b47fd89d9_1d736cd4-5d77-4d4e-a3f7-b66bb2a4b490.png] <https://nl.linkedin.com/company/bouwbedrijf-van-leent-bv> [cid:logoinstagram_6af49d34-8c7c-4c3e-8d30-c14078858a42_737a8f1e-6a03-4d73-b5dd-7c539fbdb32a.png] <https://www.instagram.com/bouwbedrijfvanleent/?next=%2F> [cid:bouwendnederland-ledenschildb1-zwart_211c780c-299d-4858-8a9d-e8fe56040dae_8a53573e-bb39-4c53-bc46-33958dbdab0c.png] [cid:woningborg_logocmykzwart_c1e45c6e-765d-4544-86c2-0ff2be1513da.png] De informatie verzonden in dit e-mailbericht is vertrouwelijk en uitsluitend bestemd voor de geadresseerde(n). Openbaarmaking, vermenigvuldiging, verspreiding en/of verstrekking van deze informatie aan derden is, behoudens voorafgaande schriftelijke toestemming van Bouwbedrijf van Leent, niet toegestaan. Bouwbedrijf van Leent kan niet garanderen dat e-mailberichten worden overgebracht zonder inbreuk of tussenkomst van onbevoegde derden. Indien bovenstaand e-mailbericht niet aan u is gericht wordt u vriendelijk verzocht per ommegaande contact op te nemen met de afzender van dit bericht en zorg te dragen voor onmiddellijke vernietiging van het origineel en eventuele kopieën uit uw systemen. **Created via Incoming Email Processor** From: Receptie | Bouwbedrijf van Leent <receptie@vanleent-bouw.nl>
2026-07-07 09:36 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (zjawad@tsv-groep.nl) Initiated by Receptie Leent
2026-07-07 10:27 Time-entries Zain Jawad Kazem 0.17 uur

Call mag dicht.
2026-07-07 10:28 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (cdwinter@vanleent-bouw.nl); Ticket Contact (receptie@vanleent-bouw.nl) Initiated by Zain Jawad Kazem
2026-07-07 10:28 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

{
  "apiVendorID": null,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 440,
  "companyLocationID": 266,
  "completedByResourceID": 29682894,
  "completedDate": "2026-07-07T10:28:15.723Z",
  "configurationItemID": null,
  "contactID": 30685993,
  "contractID": 29684201,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-06T12:36:53.143Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Sommige gesprekken zijn slecht verstaanbaar.\nZowel inkomende als uitgaand en vast en mobiele gesprekken\nEr zijn ook problemen bij het doorverbinden van gesprekken.",
  "dueDateTime": "2026-07-13T15:19:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-07-06T12:52:39.443Z",
  "firstResponseDueDateTime": "2026-07-09T08:19:56.750Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43228,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-07T10:28:34.077Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-07T10:28:31.623Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-07T10:28:15.723Z",
  "lastTrackedModificationDateTime": "2026-07-07T10:28:15.757Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 2,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-07T10:28:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-07T10:28:00.000Z",
  "resolvedDueDateTime": "2026-07-13T15:19:56.750Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260706.0010",
  "ticketType": 2,
  "title": "Gesprekken zijn slecht verstaanbaar.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Geen issues en of problemen zijn in de IPO."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}