T20250926.0003.012 — IT Werkzaamheden uitvoeren Complete

Status: Complete
Priority: L5- Change normaal
Category: ISO / HR / CRM Ticket
Type: Service Request

Queue: CRM / HR / ISO (intern)
SLA: geen
Issue type: ISO - Change
Source: Geautomatiseerd

Klant: TSV-GROEP BV (1032LB8)
Contact: David Hammel
Contract: TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI): –
Toegewezen aan: David Hammel

Aangemaakt: 2026-07-05 22:00
Due date: 2026-09-04 13:00
Resolved: 2026-09-04 16:00
Completed: 2026-09-09 14:22
Laatste activiteit: 2026-09-09 14:22

Beschrijving

Wekelijkse werkzaamheden uitvoeren, zie checklist. Afvinken als gereed, in de time entry noteren of er een update noodzakelijk was. Updates ook bijwerken in de IT Changelog op Teams kanaal.

Verloop

2026-07-05 22:00 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by David Hammel
2026-09-04 15:00 Time-entries David Hammel 1.00 uur

Alleen nieuwe versie GP client geupdate op de HA PA (niet meer op de single, die gaat weg en wordt niet meer gebruikt).

Volledige record uit Autotask

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  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
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  "completedByResourceID": 29682885,
  "completedDate": "2026-09-09T14:22:52.217Z",
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  "dueDateTime": "2026-09-04T13:00:00.000Z",
  "estimatedHours": 2.5,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-07-05T22:00:05.350Z",
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  "hoursToBeScheduled": 0.0,
  "id": 43217,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": 44,
  "lastActivityDate": "2026-09-09T14:22:52.250Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682885,
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  "lastTrackedModificationDateTime": "2026-09-09T14:22:52.250Z",
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  "resolvedDueDateTime": null,
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  "source": 14,
  "status": 5,
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  "ticketCategory": 121,
  "ticketNumber": "T20250926.0003.012",
  "ticketType": 1,
  "title": "IT Werkzaamheden uitvoeren",
  "userDefinedFields": [
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      "name": "Customer notified",
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    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
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    },
    {
      "name": "Klant prio",
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      "name": "Mobiel Nummer",
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      "name": "Ticketnummer extern (klanten/leveranciers)",
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