Autotask Toolkit

v 2.21.0 PROD

T20260703.0002 — Kantoor werkzaamheden - Switches updaten Complete

Status
Complete
Priority
L6- Request
Category
Kantoor werkzaamheden
Type
Service Request

Queue
TPS - Tickets
SLA
7x8
Issue type
–
Source
–
Klant
TSV-GROEP BV (1032LB8)
Contact
–
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
–
Toegewezen aan
Marc Blankestijn

Aangemaakt
2026-07-03 09:39
Due date
2026-07-30 08:09
Resolved
2026-07-03 09:39
Completed
2026-07-03 09:40
Laatste activiteit
2026-07-03 09:40

Beschrijving

Op kantoor de switches updaten waar nodig.

Verloop

  1. 2026-07-03 07:30 Time-entries Marc Blankestijn 2.15 uur

    Gezien er verder niemand op kantoor is, de gelegenheid genomen om de core switch te updaten en overige apparaten welke een firmware update nodig hebben. Volgende updates zijn doorgevoerd: TEC Switch onder tv van 5.0.17 naar 5.0.22 POE_Lower unit van 1.20.6 naar 1.20.11 Core Stack update van 1.20.2 naar 1.20.6

Volledige record uit Autotask
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