T20260702.0008 — Aanpassingen gebruikers Kunst Centraal Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: Cloud Comfort (5x8x14)
Issue type: –
Source: Telefoon

Klant: Kunst Centraal (3981PA48)
Contact: Liliya Mordvinova
Contract: Kunst Centraal (3981PA48) - 5x8 Comfort SLA
Asset (CI): –
Toegewezen aan: Ralf Luhrmann

Aangemaakt: 2026-07-02 15:14
Due date: 2026-07-16 10:14
Resolved: 2026-07-06 13:15
Completed: 2026-07-06 13:13
Laatste activiteit: 2026-07-06 13:14

Beschrijving

Beste support, Zouden jullie de Univerge blue connect account van de gebruiker Vita Visser willen verwijderen in verband met beëindiging van dienstverband? Alvast bedankt. Vriendelijke groet, Liliya Mordvinova Medewerker bedrijfsvoering (werkdagen: ma, di, wo, do, vr) Tel: 0306595520

Verloop

2026-07-02 15:14 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (Liliya.Mordvinova@kunstcentraal.nl) Initiated by André Kik
2026-07-02 15:14 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by André Kik
2026-07-02 15:15 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
2026-07-06 13:00 Time-entries Ralf Luhrmann 0.33 uur

de gebruiker en de licentie zijn verwijdert
2026-07-06 13:14 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (Liliya.Mordvinova@kunstcentraal.nl) Initiated by Ralf Luhrmann
2026-07-06 13:13 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
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  "changeApprovalType": 1,
  "changeInfoField1": "",
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  "changeInfoField3": "",
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  "changeInfoField5": "",
  "companyID": 881,
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  "completedDate": "2026-07-06T13:13:44.467Z",
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  "description": "Beste support,\n\n\nZouden jullie de Univerge blue connect account van de gebruiker Vita Visser willen verwijderen in verband met beëindiging van dienstverband?\n\nAlvast bedankt.\n\n\nVriendelijke groet,\n\nLiliya Mordvinova\n\nMedewerker bedrijfsvoering\n\n(werkdagen: ma, di, wo, do, vr)\n\nTel: 0306595520",
  "dueDateTime": "2026-07-16T10:14:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-07-06T13:00:00.000Z",
  "firstResponseDueDateTime": "2026-07-09T12:44:35.787Z",
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 43213,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-06T13:14:08.207Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-06T13:14:01.127Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-06T13:13:44.467Z",
  "lastTrackedModificationDateTime": "2026-07-06T13:13:44.500Z",
  "monitorID": null,
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  "priority": 6,
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  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-06T13:15:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-06T13:15:00.000Z",
  "resolvedDueDateTime": "2026-07-16T10:14:35.787Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260702.0008",
  "ticketType": 4,
  "title": "Aanpassingen gebruikers Kunst Centraal",
  "userDefinedFields": [
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      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
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    },
    {
      "name": "Factuur omschrijving",
      "value": "de gebruiker en de licentie zijn verwijdert"
    },
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      "name": "Gepland in Outlook",
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    },
    {
      "name": "Klant prio",
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    },
    {
      "name": "Mobiel Nummer",
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    {
      "name": "OB-Status",
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    {
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}