Autotask Toolkit

v 2.21.0 PROD

T20260702.0007 — Presence Federation Complete

Status
Complete
Priority
L3- Incident laag
Category
ISO / HR / CRM Ticket
Type
Service Request

Queue
CRM / HR / ISO (intern)
SLA
7x8
Issue type
–
Source
–
Klant
TSV-GROEP BV (1032LB8)
Contact
David Hammel
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
–
Toegewezen aan
David Hammel

Aangemaakt
2026-07-02 13:29
Due date
2026-07-09 10:59
Resolved
2026-07-09 12:40
Completed
2026-07-09 12:41
Laatste activiteit
2026-07-09 12:41

Beschrijving

GVB wil graag chatten met engineers van TSV. Echter zijn zij de status niet. Ik zie in onze tennant privacy mode enabled is. Mogen we deze deblokkeren of is deze functie bewust aangezet? PS C:\WINDOWS\system32> Get-CsPrivacyConfiguration Identity : Global EnablePrivacyMode : True AutoInitiateContacts : True PublishLocationDataDefault : True DisplayPublishedPhotoDefault : True

Verloop

  1. 2026-07-09 12:35 Time-entries David Hammel 0.08 uur

    Vanuit MT is nogmaals aangegeven dat wij geen extra informatie zullen beschikbaar stellen naar externe partijen. Dat geldt dus voor de presence status, maar ook voor het delen van documenten buiten een Teams kanaal om. Dit proces is vastgelegd in onze ISMS (ISO) en ook daarom wordt het niet aangepast.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682885,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": null,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": 29682885,
  "completedDate": "2026-07-09T12:41:43.523Z",
  "configurationItemID": null,
  "contactID": 30683913,
  "contractID": 29683887,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-07-02T13:29:22.753Z",
  "createdByContactID": null,
  "creatorResourceID": 29682886,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "GVB wil graag chatten met engineers van TSV. \nEchter zijn zij de status niet. Ik zie in onze tennant privacy mode enabled is.\n\nMogen we deze deblokkeren of is deze functie bewust aangezet?\n\nPS C:\\WINDOWS\\system32> Get-CsPrivacyConfiguration\n\n\nIdentity : Global\nEnablePrivacyMode : True\nAutoInitiateContacts : True\nPublishLocationDataDefault : True\nDisplayPublishedPhotoDefault : True",
  "dueDateTime": "2026-07-09T10:59:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682885,
  "firstResponseDateTime": "2026-07-09T12:35:00.000Z",
  "firstResponseDueDateTime": "2026-07-07T11:59:22.753Z",
  "firstResponseInitiatingResourceID": 29682885,
  "hoursToBeScheduled": null,
  "id": 43212,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-09T12:41:43.570Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682885,
  "lastCustomerNotificationDateTime": null,
  "lastCustomerVisibleActivityDateTime": "2026-07-09T12:41:43.507Z",
  "lastTrackedModificationDateTime": "2026-07-09T12:41:43.570Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683490,
  "resolution": "",
  "resolutionPlanDateTime": "2026-07-09T12:40:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-09T12:40:00.000Z",
  "resolvedDueDateTime": "2026-07-09T10:59:22.753Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": null,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 121,
  "ticketNumber": "T20260702.0007",
  "ticketType": 1,
  "title": "Presence Federation",
  "userDefinedFields": []
}