T20260702.0007 — Presence Federation Complete

Status: Complete
Priority: L3- Incident laag
Category: ISO / HR / CRM Ticket
Type: Service Request

Queue: CRM / HR / ISO (intern)
SLA: 7x8
Issue type: –
Source: –

Klant: TSV-GROEP BV (1032LB8)
Contact: David Hammel
Contract: TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI): –
Toegewezen aan: David Hammel

Aangemaakt: 2026-07-02 13:29
Due date: 2026-07-09 10:59
Resolved: 2026-07-09 12:40
Completed: 2026-07-09 12:41
Laatste activiteit: 2026-07-09 12:41

Beschrijving

GVB wil graag chatten met engineers van TSV. Echter zijn zij de status niet. Ik zie in onze tennant privacy mode enabled is. Mogen we deze deblokkeren of is deze functie bewust aangezet? PS C:\WINDOWS\system32> Get-CsPrivacyConfiguration Identity : Global EnablePrivacyMode : True AutoInitiateContacts : True PublishLocationDataDefault : True DisplayPublishedPhotoDefault : True

Volledige record uit Autotask

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  "assignedResourceRoleID": 29683475,
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  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": 29682885,
  "completedDate": "2026-07-09T12:41:43.523Z",
  "configurationItemID": null,
  "contactID": 30683913,
  "contractID": 29683887,
  "contractServiceBundleID": null,
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  "createDate": "2026-07-02T13:29:22.753Z",
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  "dueDateTime": "2026-07-09T10:59:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682885,
  "firstResponseDateTime": "2026-07-09T12:35:00.000Z",
  "firstResponseDueDateTime": "2026-07-07T11:59:22.753Z",
  "firstResponseInitiatingResourceID": 29682885,
  "hoursToBeScheduled": null,
  "id": 43212,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-09T12:41:43.570Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682885,
  "lastCustomerNotificationDateTime": null,
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  "resolutionPlanDateTime": "2026-07-09T12:40:00.000Z",
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  "resolvedDateTime": "2026-07-09T12:40:00.000Z",
  "resolvedDueDateTime": "2026-07-09T10:59:22.753Z",
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  "source": null,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 121,
  "ticketNumber": "T20260702.0007",
  "ticketType": 1,
  "title": "Presence Federation",
  "userDefinedFields": []
}