Autotask Toolkit
v 2.21.0 PRODT20260702.0007 — Presence Federation Complete
- Status
- Complete
- Priority
- L3- Incident laag
- Category
- ISO / HR / CRM Ticket
- Type
- Service Request
- Queue
- CRM / HR / ISO (intern)
- SLA
- 7x8
- Issue type
- –
- Source
- –
- Klant
- TSV-GROEP BV (1032LB8)
- Contact
- David Hammel
- Contract
- TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
- Asset (CI)
- –
- Toegewezen aan
- David Hammel
- Aangemaakt
- 2026-07-02 13:29
- Due date
- 2026-07-09 10:59
- Resolved
- 2026-07-09 12:40
- Completed
- 2026-07-09 12:41
- Laatste activiteit
- 2026-07-09 12:41
Beschrijving
GVB wil graag chatten met engineers van TSV. Echter zijn zij de status niet. Ik zie in onze tennant privacy mode enabled is. Mogen we deze deblokkeren of is deze functie bewust aangezet? PS C:\WINDOWS\system32> Get-CsPrivacyConfiguration Identity : Global EnablePrivacyMode : True AutoInitiateContacts : True PublishLocationDataDefault : True DisplayPublishedPhotoDefault : True
Verloop
-
Vanuit MT is nogmaals aangegeven dat wij geen extra informatie zullen beschikbaar stellen naar externe partijen. Dat geldt dus voor de presence status, maar ook voor het delen van documenten buiten een Teams kanaal om. Dit proces is vastgelegd in onze ISMS (ISO) en ook daarom wordt het niet aangepast.
Geen items met de huidige filters.
Volledige record uit Autotask
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"changeApprovalBoard": null,
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"changeInfoField1": "",
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"changeInfoField5": "",
"companyID": 436,
"companyLocationID": 263,
"completedByResourceID": 29682885,
"completedDate": "2026-07-09T12:41:43.523Z",
"configurationItemID": null,
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"createDate": "2026-07-02T13:29:22.753Z",
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"description": "GVB wil graag chatten met engineers van TSV. \nEchter zijn zij de status niet. Ik zie in onze tennant privacy mode enabled is.\n\nMogen we deze deblokkeren of is deze functie bewust aangezet?\n\nPS C:\\WINDOWS\\system32> Get-CsPrivacyConfiguration\n\n\nIdentity : Global\nEnablePrivacyMode : True\nAutoInitiateContacts : True\nPublishLocationDataDefault : True\nDisplayPublishedPhotoDefault : True",
"dueDateTime": "2026-07-09T10:59:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682885,
"firstResponseDateTime": "2026-07-09T12:35:00.000Z",
"firstResponseDueDateTime": "2026-07-07T11:59:22.753Z",
"firstResponseInitiatingResourceID": 29682885,
"hoursToBeScheduled": null,
"id": 43212,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-07-09T12:41:43.570Z",
"lastActivityPersonType": 1,
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"lastCustomerNotificationDateTime": null,
"lastCustomerVisibleActivityDateTime": "2026-07-09T12:41:43.507Z",
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"resolutionPlanDateTime": "2026-07-09T12:40:00.000Z",
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"resolvedDateTime": "2026-07-09T12:40:00.000Z",
"resolvedDueDateTime": "2026-07-09T10:59:22.753Z",
"rmaStatus": null,
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"serviceLevelAgreementID": 9,
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"source": null,
"status": 5,
"subIssueType": null,
"ticketCategory": 121,
"ticketNumber": "T20260702.0007",
"ticketType": 1,
"title": "Presence Federation",
"userDefinedFields": []
}