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  "completedDate": "2026-07-02T11:48:34.710Z",
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  "description": "Van:\n Jan Berkhout <j.berkhout@landsmeer.nl>\n\nDatum:\n 02-07-2026, 10:50\n\nOnderwerp:\n Geen toegang Odido business portal\n\nGoedemorgen,\n\n \n\nIk wil inloggen op de Odido business portal maar ik krijg onderstaande melding.\n\n \n\nGraag hulp aub.\n\n \n\n \n\nMet vriendelijke groet,\n\n \n\nJan Berkhout\n\nSysteembeheerder\n\n \n\nM +31 (0)20 4877 199\n\nE  \nj.berkhout@landsmeer.nl\n\nAanwezig: dinsdag, woensdag, donderdag en vrijdag\n\n \n\n      \n\nGemeente Landsmeer\n\nRaadhuisstraat 1, 1121 XC  Landsmeer\n\n \n\nT  \n020\n 4877 111\n\nE  \ngemeente@landsmeer.nl\n \n\n \n\nOnze nieuwsbrief ontvangen?\n\nSchrijf\n je\n dan in.",
  "dueDateTime": "2026-07-08T15:03:00.000Z",
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  "externalID": "",
  "firstResponseAssignedResourceID": 29682888,
  "firstResponseDateTime": "2026-07-02T11:09:18.007Z",
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  "lastActivityPersonType": 1,
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  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-02T11:49:00.000Z",
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  "resolvedDateTime": "2026-07-02T11:49:00.000Z",
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  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260702.0004",
  "ticketType": 2,
  "title": "Geen toegang Odido business portal",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Account opnieuw geactiveerd."
    },
    {
      "name": "Gepland in Outlook",
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    },
    {
      "name": "Klant prio",
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    },
    {
      "name": "Mobiel Nummer",
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    {
      "name": "OB-Status",
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    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
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}