Autotask Toolkit

v 2.13.2 PROD

T20260702.0003 — Overname 0610205090 Complete

Status
Complete
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
5x8
Issue type
Source
Telefoon
Klant
Inventum Technologies BV (3991CS25)
Contact
Jan van Lit
Contract
Inventum Technologies BV (3990GB25) - 5x8 (HW + SW)
Asset (CI)
Toegewezen aan
André Kik

Aangemaakt
2026-07-02 08:49
Due date
2026-07-16 10:40
Resolved
2026-07-13 09:54
Completed
2026-07-13 09:53
Laatste activiteit
2026-07-13 09:54

Beschrijving

Hoi, Kan 06 10 20 50 90 vrijgegeven worden voor overname door KPN aub. Met vriendelijke groet, ? ???? Jan van Lit IT Coördinator | IT M: +31 610205090 <tel:+31%20610205090> Inventum Technologies T: + <mailto:jvanlit@inventum.com> 31 30 274 84 84 A: Kaagschip 25, 3991 CS Houten <https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.inventum.com%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=f6afff0acd6bf111ac996045bd952b82&excomponentid=unFV_PJOxVMQ4Y5JNrotJqB36FJeYYhPQ1zgAnlCA5g&excomponenttype=Image&signature=c6sMbU9cLNdLj1bDCsYmZj01tESniK9vzsBwAnodDOfhYX_OjYJq1mNoEp0HNr4VSH0cev8ioUdBKONKqRCl1vOd5y2NWqdAsCAwlfWPY0mOho0c0P3IzMyhXBbY_7mzXgtF7MnKVqKJcZZ4VutUt-kgjORG8TJhGf94-mNj4_xmJS848pB-7aDAvNCSl7tHE6WKQUzZLxqafrGho4qJAb-59uCcl9NODim7BVL9QI8O9LZUvwlvDti0FWrUuf6u3HxgOq_mezNOs1PCXPzeJBMRaz8vG4d1hltLOBjW2MeRfoQq8W2BpzStutpMO-HR2lgyGGbIkPSAQuNGi2hKTg&v=1&imprintMessageId=17d97b05-9132-4a7a-b789-a6668abf5b89> <https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.inventum.com%2Fcontact%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=f6afff0acd6bf111ac996045bd952b82&excomponentid=8qbpiNespopnxqyY3YnoSBUpd4rSQc48sdv68AhaTk0&excomponenttype=Image&signature=wb1hi5iGAmwNcsbRX0eJiyaHdCZrw6GAKArx2aAFhQULoAorRzCo1PZ6ykC5VcGb6P8A46nY6NlvsWd1ZHgElDoZXrW30titXLzy5Q8SGGZ1lM-EzvtyX5tr70uNXbON53poZX0jmFo9wsiJ3Qjz9yFuqsLF1XOkKefku18Zf985ZDbQDskdX8eU7Bqu3dnnDOMKn5Nn4dopbZLlyxV4s5jJqr7LwrUH5G0IICUhw1Clg-v1aOmJCYTpBvL9HSuD8WLzvh-qZBWcnKcWS0QmrEflrKmqtXN9L2MyJz-ifDcHSMUdQEwNQpMGDKly6kZyn9sQFjottsxfz7VHkKdXMQ&v=1&imprintMessageId=17d97b05-9132-4a7a-b789-a6668abf5b89> ?Meer informatie over onze zomersluiting vind je hier <https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.inventum.com%2Fcontact%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=f6afff0acd6bf111ac996045bd952b82&excomponentid=Upy8jyEnc_I9Xs6r_dPhc2x8BjUYtDcR0D0imGaxLXY&excomponenttype=Link&signature=wb1hi5iGAmwNcsbRX0eJiyaHdCZrw6GAKArx2aAFhQULoAorRzCo1PZ6ykC5VcGb6P8A46nY6NlvsWd1ZHgElDoZXrW30titXLzy5Q8SGGZ1lM-EzvtyX5tr70uNXbON53poZX0jmFo9wsiJ3Qjz9yFuqsLF1XOkKefku18Zf985ZDbQDskdX8eU7Bqu3dnnDOMKn5Nn4dopbZLlyxV4s5jJqr7LwrUH5G0IICUhw1Clg-v1aOmJCYTpBvL9HSuD8WLzvh-qZBWcnKcWS0QmrEflrKmqtXN9L2MyJz-ifDcHSMUdQEwNQpMGDKly6kZyn9sQFjottsxfz7VHkKdXMQ&v=1&imprintMessageId=17d97b05-9132-4a7a-b789-a6668abf5b89> _______________________________________________________________________________________________________________ We horen graag of je tevreden bent over Inventum Technologies. ? <https://eu.content.exclaimer.net/?url=https%3A%2F%2Fg.page%2Fr%2FCXqg-LDAvvwnEBM%2Freview&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=f6afff0acd6bf111ac996045bd952b82&excomponentid=Ar3BL1paFX9R1LFublZSR9u7dGK276wlgjFvPGU6N2E&excomponenttype=Image&signature=xKInPhzmt26z0XeIQJLXgHsItp9BfLS51o5GaHAFoQGrAacFikCF4eFRIUVxhq59ft-vl9dNksJUfqjCuhZ1kb17BhFfR83kytGl23ISbBLeE_8kDKW-w5dXDEfqplpo8xvTEf9ccithgouMj0mezCx2zOLwFC-YfdStFXqQcg_R5LmUQU_fe1_LNwApN-mNhGHSxQERoSg5tVjgc3C5BqgxMEsBoJcvInna_Ud33TffBXQACnMoTXiKWt_PGaP-tj_fd3nc6KKssab3q2BZNFEZupu2_zJra3s95FewIawU5Nb1CKjBFr91qV3VMEfzrlBDi1E6Zzk3d9dEPhHILA&v=1&imprintMessageId=17d97b05-9132-4a7a-b789-a6668abf5b89> <https://eu.content.exclaimer.net/?url=https%3A%2F%2Fcontact.inventum.com%2Fklachten%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=f6afff0acd6bf111ac996045bd952b82&excomponentid=yZgaGzyA4Dx1ka6PNMYxg3JggfmsRck7i0jLqoXBOuo&excomponenttype=Image&signature=nLvBWVCFJxa7YpHCZUEvPUsbK6iLqq56tdUG4ZPcJnpEwjUJhMFLeWVvw0F1T59oNfhWNnaG-6_Q_-Gb2pSDIC5Xl-WiN6Awi3MJPLuTlcZcHxJtEhM7aoPhMuPOWHT5o0ojnpFdKviaoi2BVDyqxwLnkux8kjI8baNjz-3TkZ-p2a6CKzJyWCPgolLfElPjWQzwuOGRQHcqPmgroGbTtnoAiiJRiGasip1yfQ2vJGBbwmP75bzje4lMqCQRAJ1KPexqdYqkgdNBtFPprypd0Lpm1LH0XRf3zNsQYEUKB5EB_Ntfqko9uD3RzHM7jx8QDxyR6lLSH-thjR46TsME-g&v=1&imprintMessageId=17d97b05-9132-4a7a-b789-a6668abf5b89> ? <https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finventum-b-v-%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=f6afff0acd6bf111ac996045bd952b82&excomponenttype=SocialMediaIcon&signature=0kOijAaeYs4NhsDCCuuK2a3NYMzIWfOd6GbP1uQR5WJK_h5C3af70AX7JC5ytA0UPwKsVSZ3gutN-QjsElqTyRmfXxbv0vUy23yeqSeQAgB0q6BS-Lquxf3tLXqeZza3HLp7bL44ok1eKPnFsnxMEpCkWKH3DKdBv74auCWp2KmLTiMdezST4glRL2V1VW9cJOYj6V3tpWhguFgLOkD3CyiuG4sSZZf-bfrFBfVHsYpEfBOqT_s8d8jndw3l5qqyg2h-LmmgTIf8DFMluevCN2CCfH8GdDqWnyIZqvmUFt9yWeD9HkyAtJfVEN8kj4pMQJv9iA58PlFRvvfmnOj7_A&v=1&imprintMessageId=17d97b05-9132-4a7a-b789-a6668abf5b89> <https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.inventum.com%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=f6afff0acd6bf111ac996045bd952b82&excomponenttype=Glyph&signature=c6sMbU9cLNdLj1bDCsYmZj01tESniK9vzsBwAnodDOfhYX_OjYJq1mNoEp0HNr4VSH0cev8ioUdBKONKqRCl1vOd5y2NWqdAsCAwlfWPY0mOho0c0P3IzMyhXBbY_7mzXgtF7MnKVqKJcZZ4VutUt-kgjORG8TJhGf94-mNj4_xmJS848pB-7aDAvNCSl7tHE6WKQUzZLxqafrGho4qJAb-59uCcl9NODim7BVL9QI8O9LZUvwlvDti0FWrUuf6u3HxgOq_mezNOs1PCXPzeJBMRaz8vG4d1hltLOBjW2MeRfoQq8W2BpzStutpMO-HR2lgyGGbIkPSAQuNGi2hKTg&v=1&imprintMessageId=17d97b05-9132-4a7a-b789-a6668abf5b89>

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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  "assignedResourceRoleID": 29683475,
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  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
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  "changeInfoField3": "",
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  "changeInfoField5": "",
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  "companyLocationID": 149,
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  "completedDate": "2026-07-13T09:53:43.203Z",
  "configurationItemID": null,
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  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Hoi,\n\n\nKan 06 10 20 50 90 vrijgegeven worden voor overname door KPN aub.\n\n\n\nMet vriendelijke groet,\n?\n????\nJan\n\nvan Lit\n\nIT Coördinator\n|\nIT\nM: +31 610205090 <tel:+31%20610205090>\nInventum Technologies\nT: + <mailto:jvanlit@inventum.com> 31 30 274 84 84\nA: Kaagschip 25, 3991 CS Houten\n\n<https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.inventum.com%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=f6afff0acd6bf111ac996045bd952b82&excomponentid=unFV_PJOxVMQ4Y5JNrotJqB36FJeYYhPQ1zgAnlCA5g&excomponenttype=Image&signature=c6sMbU9cLNdLj1bDCsYmZj01tESniK9vzsBwAnodDOfhYX_OjYJq1mNoEp0HNr4VSH0cev8ioUdBKONKqRCl1vOd5y2NWqdAsCAwlfWPY0mOho0c0P3IzMyhXBbY_7mzXgtF7MnKVqKJcZZ4VutUt-kgjORG8TJhGf94-mNj4_xmJS848pB-7aDAvNCSl7tHE6WKQUzZLxqafrGho4qJAb-59uCcl9NODim7BVL9QI8O9LZUvwlvDti0FWrUuf6u3HxgOq_mezNOs1PCXPzeJBMRaz8vG4d1hltLOBjW2MeRfoQq8W2BpzStutpMO-HR2lgyGGbIkPSAQuNGi2hKTg&v=1&imprintMessageId=17d97b05-9132-4a7a-b789-a6668abf5b89>\n<https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.inventum.com%2Fcontact%2F&tenantid=yN-fXwBAEfGDM2BFvYtuWQ&templateid=f6afff0acd6bf111ac996045bd952b82&excomponentid=8qbpiNespopnxqyY3YnoSBUpd4rSQc48sdv68AhaTk0&excomponenttype=Image&signature=wb1hi5iGAmwNcsbRX0eJiyaHdCZrw6GAKArx2aAFhQULoAorRzCo1PZ6ykC5VcGb6P8A46nY6NlvsWd1ZHgElDoZXrW30titXLzy5Q8SGGZ1lM-EzvtyX5tr70uNXbON53poZX0jmFo9wsiJ3Qjz9yFuqsLF1XOkKefku18Zf985ZDbQDskdX8eU7Bqu3dnnDOMKn5Nn4dopbZLlyxV4s5jJqr7LwrUH5G0IICUhw1Clg-v1aOmJCYTpBvL9HSuD8WLzvh-qZBWcnKcWS0QmrEflrKmqtXN9L2MyJz-ifDcHSMUdQEwNQpMGDKly6kZyn9sQFjottsxfz7VHkKdXMQ&v=1&imprintMessageId=17d97b05-9132-4a7a-b789-a6668abf5b89>\n?Meer 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  "dueDateTime": "2026-07-16T10:40:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682888,
  "firstResponseDateTime": "2026-07-02T10:58:24.830Z",
  "firstResponseDueDateTime": "2026-07-08T14:49:32.757Z",
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 43208,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-13T09:54:09.577Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-13T09:53:59.800Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-13T09:53:43.190Z",
  "lastTrackedModificationDateTime": "2026-07-13T09:53:43.237Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-13T09:54:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-13T09:54:00.000Z",
  "resolvedDueDateTime": "2026-07-16T10:40:35.413Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260702.0003",
  "ticketType": 4,
  "title": "Overname 0610205090",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Op 13-07-2026 is nummer 0610205090 overgenomen door de nieuwe provider. "
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}