Autotask Toolkit

v 2.13.2 PROD

T20260701.0017 — Phishing mail gemeld door Erik Complete

Status
Complete
Priority
L3- Incident laag
Category
ISO / HR / CRM Ticket
Type
Incident

Queue
CRM / HR / ISO (intern)
SLA
7x8
Issue type
Source
Klant
TSV-GROEP BV (1032LB8)
Contact
David Hammel
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
Toegewezen aan
David Hammel

Aangemaakt
2026-07-01 13:33
Due date
2026-07-08 11:03
Resolved
2026-07-01 13:33
Completed
2026-07-01 13:33
Laatste activiteit
2026-07-01 13:34

Beschrijving

Erik ontving een mail van PostNL: ik heb deze ook gevonden in Inky en deze zou als phishing zijn gemarkeerd en in admin quarantaine gezet: Zodra INKY life gaat deze week zou deze zijn tegengehouden.

Volledige record uit Autotask
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