Autotask Toolkit

v 2.21.0 PROD

T20260701.0017 — Phishing mail gemeld door Erik Complete

Status
Complete
Priority
L3- Incident laag
Category
ISO / HR / CRM Ticket
Type
Incident

Queue
CRM / HR / ISO (intern)
SLA
7x8
Issue type
–
Source
–
Klant
TSV-GROEP BV (1032LB8)
Contact
David Hammel
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
–
Toegewezen aan
David Hammel

Aangemaakt
2026-07-01 13:33
Due date
2026-07-08 11:03
Resolved
2026-07-01 13:33
Completed
2026-07-01 13:33
Laatste activiteit
2026-07-01 13:34

Beschrijving

Erik ontving een mail van PostNL: ik heb deze ook gevonden in Inky en deze zou als phishing zijn gemarkeerd en in admin quarantaine gezet: Zodra INKY life gaat deze week zou deze zijn tegengehouden.

Verloop

Geen verloop bekend. Draai een sync van Ticket Notes, Time Entries en Ticket Charges via Synchronisatie.

Volledige record uit Autotask
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  "ticketNumber": "T20260701.0017",
  "ticketType": 2,
  "title": "Phishing mail gemeld door Erik",
  "userDefinedFields": []
}