T20260630.0005 — Doorschakeling naar 887. Complete

Status: Complete
Priority: L6- Request
Category: TSV Requests
Type: Service Request

Queue: TPS - Tickets
SLA: geen
Issue type: –
Source: Telefoon

Klant: FD Mediagroep (1097BL173)
Contact: Barry Noord
Contract: FD Mediagroep (1097BL173) - Geen Dekking
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-06-30 13:50
Due date: 2026-07-28 14:32
Resolved: 2026-07-02 07:47
Completed: 2026-07-02 07:47
Laatste activiteit: 2026-07-06 08:14

Beschrijving

Waar zit de doorschakeling naar 887 in de programmering.

Verloop

2026-06-30 13:44 Time-entries Zain Jawad Kazem 0.33 uur

Samen met Barry gekeken en info doorgegeven van hoe dit in de centrale staat. Hij gaat dit doorgeven en als hij nog vragen heeft, dan gaat hij ons bellen.
2026-06-30 13:50 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (barry.van.noord@fdmediagroep.nl) Initiated by André Kik
2026-06-30 13:51 Systeemnotities Systeem

Workflow Rule "Request worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Requests" Then execute the following actions: Set Work Type To "Request (0%)" Initiated by André Kik
2026-06-30 14:05 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (barry.van.noord@fdmediagroep.nl) Initiated by Zain Jawad Kazem
2026-07-02 07:46 Time-entries Zain Jawad Kazem 0.17 uur

Geen vragen meer.
2026-07-02 07:47 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (barry.van.noord@fdmediagroep.nl) Initiated by Zain Jawad Kazem
2026-07-02 07:47 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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