{
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  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
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  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 285,
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  "completedByResourceID": 29682891,
  "completedDate": "2026-07-02T07:51:08.137Z",
  "configurationItemID": null,
  "contactID": 30685012,
  "contractID": 29684762,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-30T07:57:02.727Z",
  "createdByContactID": 30685012,
  "creatorResourceID": 30685012,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Kan niet verkort bellen. Betreft een sim waar mogelijk nog een profiel voor aangemaakt moet worden bij Odidio.\r\n\r\nPriority Questions\r\nQ: How urgent is your request?\r\nA: Low\r\n\r\nQ: Who is impacted?\r\nA: Only Me\r\n\r\nBackground Questions\r\nQ: Indien u door deze storing niet meer bereikbaar bent op de bij ons bekende telefoonnumers, geeft u dan hieronder alstublieft één of meerdere alternatieve nummers op\r\nA: no answer",
  "dueDateTime": "2026-07-09T07:04:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682891,
  "firstResponseDateTime": "2026-06-30T08:18:38.840Z",
  "firstResponseDueDateTime": "2026-06-30T08:57:02.727Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 43183,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-02T07:51:39.677Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-02T07:51:26.030Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-02T07:51:08.137Z",
  "lastTrackedModificationDateTime": "2026-07-02T07:51:25.873Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-02T07:10:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-02T07:10:00.000Z",
  "resolvedDueDateTime": "2026-07-09T07:04:57.680Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 13,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260630.0001",
  "ticketType": 2,
  "title": "+31634326119 / 8931163200063457540 Marlou Warnier",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Profiel aangemaakt in MobileConnect waardoor deze nu wel registreert op Avaya."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}