T20260630.0001 — +31634326119 / 8931163200063457540 Marlou Warnier Complete

Status: Complete
Priority: L3- Incident laag
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: 7x1 - Gemeente Stichtse Vecht (3601GR1)
Issue type: –
Source: Telefoon

Klant: Gemeente Stichtse Vecht (3601GR1)
Contact: Raymond de Waard
Contract: Gemeente Stichtse Vecht (3601GR1) - 7x4 (HW+SW)
Asset (CI): –
Toegewezen aan: Gerko Oskam

Aangemaakt: 2026-06-30 07:57
Due date: 2026-07-09 07:04
Resolved: 2026-07-02 07:10
Completed: 2026-07-02 07:51
Laatste activiteit: 2026-07-02 07:51

Beschrijving

Kan niet verkort bellen. Betreft een sim waar mogelijk nog een profiel voor aangemaakt moet worden bij Odidio. Priority Questions Q: How urgent is your request? A: Low Q: Who is impacted? A: Only Me Background Questions Q: Indien u door deze storing niet meer bereikbaar bent op de bij ons bekende telefoonnumers, geeft u dan hieronder alstublieft één of meerdere alternatieve nummers op A: no answer

Verloop

2026-06-30 07:57 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] new portal ticket - mail naar AK" fired.

When a ticket is: Created By Client Portal User Then execute the following actions: Send notification e-mail ([TPS-ALL] nieuwe portal ticket ontvangen email) to akik@tsv-groep.nl Initiated by heer Raymond R. de Waard
2026-06-30 07:57 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (systeembeheer@stichtsevecht.nl); Ticket Contact (Raymond.de.Waard@stichtsevecht.nl) Initiated by heer Raymond R. de Waard
2026-06-30 07:57 Systeemnotities Systeem

Workflow Rule "[TPS-Ticket] Urgent SLA Teams Noti." fired.

When a ticket is: Created And the following conditions are met: Priority in list "L2- Incident normaal or L3- Incident laag or L4- Change hoog" Service Level Agreement in list "7x1 - Gemeente Stichtse Vecht (3601GR1) or 7x2" Then execute the following actions: Send notification e-mail ([TPS-Tickets] Urgent SLA Notification Teams) to 2bd0cb44.tsv-groep.nl@emea.teams.ms Initiated by heer Raymond R. de Waard
2026-06-30 08:10 Time-entries Gerko Oskam 0.17 uur

Inplannen om te controleren.
2026-06-30 08:17 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (systeembeheer@stichtsevecht.nl); Ticket Contact (Raymond.de.Waard@stichtsevecht.nl) Initiated by Gerko Oskam
2026-06-30 08:18 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by Gerko Oskam
2026-06-30 08:20 Time-entries Gerko Oskam 0.50 uur

Profiel aangemaakt voor MobileConnect en ik zie dat het toestel nu geregistreerd is op de Avaya. Wil je ons laten weten of het werkt?
2026-06-30 08:43 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (systeembeheer@stichtsevecht.nl); Ticket Contact (Raymond.de.Waard@stichtsevecht.nl) Initiated by Gerko Oskam
2026-07-02 07:00 Time-entries Gerko Oskam 0.17 uur

Geen terugkoppeling ontvangen en ga er vanuit dat het is opgelost. De status zag er goed uit.
2026-07-02 07:51 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (systeembeheer@stichtsevecht.nl); Ticket Contact (Raymond.de.Waard@stichtsevecht.nl) Initiated by Gerko Oskam
2026-07-02 07:51 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "apiVendorID": null,
  "assignedResourceID": 29682891,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 285,
  "companyLocationID": null,
  "completedByResourceID": 29682891,
  "completedDate": "2026-07-02T07:51:08.137Z",
  "configurationItemID": null,
  "contactID": 30685012,
  "contractID": 29684762,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-30T07:57:02.727Z",
  "createdByContactID": 30685012,
  "creatorResourceID": 30685012,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Kan niet verkort bellen. Betreft een sim waar mogelijk nog een profiel voor aangemaakt moet worden bij Odidio.\r\n\r\nPriority Questions\r\nQ: How urgent is your request?\r\nA: Low\r\n\r\nQ: Who is impacted?\r\nA: Only Me\r\n\r\nBackground Questions\r\nQ: Indien u door deze storing niet meer bereikbaar bent op de bij ons bekende telefoonnumers, geeft u dan hieronder alstublieft één of meerdere alternatieve nummers op\r\nA: no answer",
  "dueDateTime": "2026-07-09T07:04:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682891,
  "firstResponseDateTime": "2026-06-30T08:18:38.840Z",
  "firstResponseDueDateTime": "2026-06-30T08:57:02.727Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 43183,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-02T07:51:39.677Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-02T07:51:26.030Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-02T07:51:08.137Z",
  "lastTrackedModificationDateTime": "2026-07-02T07:51:25.873Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-02T07:10:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-02T07:10:00.000Z",
  "resolvedDueDateTime": "2026-07-09T07:04:57.680Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 13,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260630.0001",
  "ticketType": 2,
  "title": "+31634326119 / 8931163200063457540 Marlou Warnier",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Profiel aangemaakt in MobileConnect waardoor deze nu wel registreert op Avaya."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}