T20260629.0005 — Wachtwoord reset Avaya AdminCanlar Complete

Status: Complete
Priority: L3- Incident laag
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: geen
Issue type: –
Source: Telefoon

Klant: FD Mediagroep (1097BL173)
Contact: Servicedesk FDMG
Contract: FD Mediagroep (1097BL173) - Geen Dekking
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-06-29 14:56
Due date: 2026-07-10 12:26
Resolved: 2026-07-06 07:48
Completed: 2026-07-06 06:41
Laatste activiteit: 2026-07-06 08:14

Beschrijving

Van: Mucahid Canlar <mucahid.canlar@fdmediagroep.nl> Datum: 29-06-2026, 14:16 Onderwerp: Wachtwoord reset Avaya AdminCanlar Goedemiddag, Graag wil ik mijn wachtwoord van Avaya resetten aangezien ik er niet meer in kom. Zouden jullie mij kunnen helpen hiermee? User: admincanlar Mvg, Mucahid canlar Met vriendelijke groet, ? ? ? ? Mucahid Canlar Servicedeskmedewerker Prins Bernhardplein 173, 1097 BL Amsterdam ?Postbus 216, 1000 AE Amsterdam mucahid.canlar@fdmediagroep.nl www.fdmediagroep.nl This message may contain confidential (business) information and / or information which falls under the protection of journalistic sources and should be treated as such. If you are not the addressee of this message, please destroy this message without taking note of the content and do not use, copy and/or distribute this message and its content to others.

Verloop

2026-06-29 14:56 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact Initiated by André Kik
2026-06-29 14:56 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by André Kik
2026-06-30 06:54 Time-entries Zain Jawad Kazem 0.17 uur

ww is hersteld. Ze hebben geprobeerd met verkeerde ww. Ik ga dit doorgeven.

intern This time entry was created from time entered from 30-06-2026 08:54 W. Europe Daylight Time to 30-06-2026 09:33 W. Europe Daylight Time, which was partially outside of business hours.
2026-06-30 06:55 Notities Zain Jawad Kazem

Service Desk Notification

servicedesk@fdmediagroep.nl Goedemorgen Ik heb het ww hersteld. Het ww vind kun je halen met deze link: https://mijntps-c.mypasswordapp.de/share/ef257d7a655874b57f7c7334c948912c let op, link werkt een keer.
2026-06-30 06:55 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (servicedesk@fdmediagroep.nl) Initiated by Zain Jawad Kazem
2026-06-30 07:00 Time-entries Zain Jawad Kazem 0.67 uur

ww is hersteld. Ze hebben geprobeerd met verkeerde ww. Ik ga dit doorgeven.

intern This time entry was created from time entered from 30-06-2026 08:54 W. Europe Daylight Time to 30-06-2026 09:33 W. Europe Daylight Time, which was partially outside of business hours.
2026-07-06 06:42 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (servicedesk@fdmediagroep.nl) Initiated by Zain Jawad Kazem
2026-07-06 07:41 Time-entries Zain Jawad Kazem 0.17 uur

Call mag dicht.
2026-07-06 06:41 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "description": "Van:\n Mucahid Canlar <mucahid.canlar@fdmediagroep.nl>\n\nDatum:\n 29-06-2026, 14:16\n\nOnderwerp:\n Wachtwoord reset Avaya AdminCanlar \n\nGoedemiddag,\n\nGraag wil ik mijn wachtwoord van Avaya resetten aangezien ik er niet meer in kom. Zouden jullie mij kunnen helpen hiermee?\n\nUser: admincanlar\n\nMvg,\n\nMucahid canlar\n\nMet vriendelijke groet,\n?\n?\n?\n?\nMucahid Canlar\nServicedeskmedewerker\nPrins Bernhardplein 173, 1097 BL Amsterdam\n?Postbus 216, 1000 AE Amsterdam\nmucahid.canlar@fdmediagroep.nl\nwww.fdmediagroep.nl\n \nThis message may contain confidential (business) information and / or information which falls under the protection of journalistic sources and should be treated as such. If you are not the addressee of this message, please destroy this message without taking note of the content and do not use, copy and/or distribute this message and its content to others.",
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  "resolutionPlanDateTime": "2026-07-06T07:48:00.000Z",
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  "resolvedDateTime": "2026-07-06T07:48:00.000Z",
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  "ticketNumber": "T20260629.0005",
  "ticketType": 2,
  "title": "Wachtwoord reset Avaya AdminCanlar ",
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      "name": "Factuur omschrijving",
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