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  "assignedResourceRoleID": 29683475,
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  "companyID": 1205,
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  "completedByResourceID": 29682894,
  "completedDate": "2026-07-07T10:30:08.050Z",
  "configurationItemID": null,
  "contactID": 30686058,
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  "createDate": "2026-06-29T13:38:12.247Z",
  "createdByContactID": 30686058,
  "creatorResourceID": 30686058,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Wij gaan vestiging HANOS Hengelo (10.145.64.5) migreren naar de telefooncentrale HANOS Nederland (10.135.64.5) op dinsdag 07/07.\n\nWillen jullie de licensiemigratie bij Avaya aanvragen voor 07/07?\n\nIk ben vanaf woensdag 01/07 op vakantie, ik zal op 07/07 aanwezig zijn om te antwoorden.\n\nBackground Questions\nQ: Wijzigingen die via de portal worden doorgegeven krijgen standaard de prioriteit 'normaal'. Als u wilt dat deze wijziging met een hogere prioriteit wordt behandeld, dan kunt u dat hieronder opgeven. U kunt ons ook altijd even bellen om dit af te stemmen op 020-4303260, nadat u de ticket hebt opgeslagen.\nA: no answer\n\nOpportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2435",
  "dueDateTime": "2026-07-13T10:10:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-06-29T13:57:20.137Z",
  "firstResponseDueDateTime": "2026-07-06T12:40:52.337Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43179,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
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  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-07T10:30:26.627Z",
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  "lastTrackedModificationDateTime": "2026-07-07T10:30:08.083Z",
  "monitorID": null,
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  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "KP 00002435",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": "2026-07-07T10:29:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-07T10:29:00.000Z",
  "resolvedDueDateTime": null,
  "rmaStatus": null,
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  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 16,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260629.0004",
  "ticketType": 4,
  "title": "Migratie IP Office licenties HANOS Hengelo naar HANOS Nederland",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Licentie migratie is uitgevoerd."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
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    },
    {
      "name": "OB-Status",
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    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
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}