{
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  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
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  "changeInfoField1": "",
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  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
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  "completedDate": "2026-07-02T07:48:13.510Z",
  "configurationItemID": null,
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  "contractServiceBundleID": null,
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  "createDate": "2026-06-29T10:44:54.697Z",
  "createdByContactID": 30686296,
  "creatorResourceID": 30686296,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Telefoontjes komen binnen als anonymous, telefoontjes blijven in wachtrij staan, deze kunnen niet opgepakt worden en verbindingen vallen weg.\r\n\r\nPriority Questions\r\nQ: How urgent is your request?\r\nA: Medium\r\n\r\nQ: Who is impacted?\r\nA: Others\r\n\r\nBackground Questions\r\nQ: Indien u door deze storing niet meer bereikbaar bent op de bij ons bekende telefoonnumers, geeft u dan hieronder alstublieft één of meerdere alternatieve nummers op\r\nA: no answer",
  "dueDateTime": "2026-07-08T07:43:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-06-30T07:30:57.300Z",
  "firstResponseDueDateTime": "2026-07-03T09:13:57.593Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43178,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-02T07:48:38.093Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-02T07:48:30.090Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-02T07:48:13.510Z",
  "lastTrackedModificationDateTime": "2026-07-02T07:48:13.543Z",
  "monitorID": null,
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  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 2,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-02T07:48:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-02T07:48:00.000Z",
  "resolvedDueDateTime": "2026-07-08T07:43:57.593Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260629.0003",
  "ticketType": 2,
  "title": "Caller-ID anonymous en telefoontjes blijven in de wachtrij",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Probleem was vanzelf weg. "
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}