Autotask Toolkit

v 2.21.0 PROD

T20260626.0017 — Nieuwe software Complete

Status
Complete
Priority
L3- Incident laag
Category
ISO / HR / CRM Ticket
Type
Service Request

Queue
CRM / HR / ISO (intern)
SLA
7x8
Issue type
–
Source
–
Klant
TSV-GROEP BV (1032LB8)
Contact
David Hammel
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
–
Toegewezen aan
David Hammel

Aangemaakt
2026-06-26 15:11
Due date
2026-07-03 12:41
Resolved
2026-07-14 08:00
Completed
2026-07-14 08:00
Laatste activiteit
2026-07-14 08:00

Beschrijving

Alex wil graag gebruik gaan maken van de PDF merge tool Alex is zelf met de pdf24 create tool gekomen. https://apps.microsoft.com/detail/XPFD51H3VQZFM0?hl=en-NL&gl=NL&ocid=pdpshare

Verloop

  1. 2026-07-14 07:55 Time-entries David Hammel 0.08 uur

    Ik heb deze tool beoordeeld en deze mag worden uitgerold. Deze PDF tool draait volledig lokaal, heeft geen externe (cloud) servers nodig.

Volledige record uit Autotask
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